Alicia Chapman-Jones

Outstanding service support provided by Alicia from the time I dropped the car off until it was finished. The AI provided by “Pam” was totally worthless as was the webpage for scheduling an appointment!! I time I dropped the car off until it was finished. The AI provided by “Pam” was totally worthless as was the webpage for scheduling an appointment!! I was totally unable to get an appointment inside 3 months. Tried multiple times to no avail. Only way to get an appointment is to call a service advisor. More

by leif7916 Verified Customer Verified Customer

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They were so kind, timely, and explained everything. They also provided an UBER so that I could get to work! Thank you! They also provided an UBER so that I could get to work! Thank you! More

by Keisha Verified Customer Verified Customer

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The folks there seem to be nice but communication is awful. The follow through is awful. Paid for an extended warranty and go to have tires rotated and wanted to charge to rotate the spare in. The craz awful. The follow through is awful. Paid for an extended warranty and go to have tires rotated and wanted to charge to rotate the spare in. The craziness of it all More

by dawnee5688 Verified Customer Verified Customer

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Staff is always friendly. I always feel like I am getting good service at this dealership. I always feel like I am getting good service at this dealership. More

by tluther1971 Verified Customer Verified Customer

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Bought a 2022 F-150 XLT in 2023 when the name was Hall Ford. After three years of maintenance, one faulty rear window switch and a few recalls, I am completely satisfied. Ford. After three years of maintenance, one faulty rear window switch and a few recalls, I am completely satisfied. More

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Alicia was my service advisor and she was personable and kind. I was running about 5 minutes late for my appointment and they still honored my appointment. kind. I was running about 5 minutes late for my appointment and they still honored my appointment. More

by NICOLE L Verified Customer Verified Customer

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They did a great job working on my 2018 Ford F150. And when problems showed, they were very transparent on the fix and time frame. And when problems showed, they were very transparent on the fix and time frame. More

by bearboice Verified Customer Verified Customer

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Quick, polite, pleasant to deal with and competent. I always have my F-150 serviced there and nowhere else. I always have my F-150 serviced there and nowhere else. More

by christoph.leemann Verified Customer Verified Customer

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Employees at Southern Ford were very professional helpful and kind. They sent me video of the work performed. I will definitely continue my business with Southern Ford. and kind. They sent me video of the work performed. I will definitely continue my business with Southern Ford. More

by shezzbad Verified Customer Verified Customer

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Nice location with lots of amenities to keep you from boredom. Staff are understanding and polite. boredom. Staff are understanding and polite. More

by james.bray Verified Customer Verified Customer

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