Alicia Chapman-Jones

Staff/customer service personnel were all very professional and friendly . The service was performed in a short time period. professional and friendly . The service was performed in a short time period. More

by DREDRAE047 Verified Customer Verified Customer

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This dealership is absolutely phenomenal. Exactly what a dealership should be. Alicia Chapman is my service advisor, and I’ve had two warranty instances recently where the dealership got my v Exactly what a dealership should be. Alicia Chapman is my service advisor, and I’ve had two warranty instances recently where the dealership got my vehicle, quickly diagnosed it and had it covered under warranty with no questions asked. Keep up the great work guys. More

by JOSHANICHOLASBELL Verified Customer Verified Customer

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Clean, good lighting, orderly, on time appointments,a a ana a a a a a ana a a a a a More

by RICHARD_EDIEM Verified Customer Verified Customer

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Professional , excellent service, experience techs, very courteous, prioritize, cleaning environment, and a friendly environment. Fast service. courteous, prioritize, cleaning environment, and a friendly environment. Fast service. More

by MPDTDIVA1842 Verified Customer Verified Customer

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I took my car to Alicia to have it's regular service. As always she and the technician did a fantastic job. As always she and the technician did a fantastic job. More

by Lincoln4me Verified Customer Verified Customer

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Very professional , were ready for scheduled appointment, prepared to accept and service vehicle , fair pricing prepared to accept and service vehicle , fair pricing More

by drtwrld Verified Customer Verified Customer

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Outstanding service! Love my Advisor who was friendly and courteous. Definitely would recommend Southern Ford! Love my Advisor who was friendly and courteous. Definitely would recommend Southern Ford! More

by ernestwhite20 Verified Customer Verified Customer

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I haven't had any issues with work performed there other than wait time sometimes than wait time sometimes More

by JoeB66 Verified Customer Verified Customer

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Outstanding service support provided by Alicia from the time I dropped the car off until it was finished. The AI provided by “Pam” was totally worthless as was the webpage for scheduling an appointment!! I time I dropped the car off until it was finished. The AI provided by “Pam” was totally worthless as was the webpage for scheduling an appointment!! I was totally unable to get an appointment inside 3 months. Tried multiple times to no avail. Only way to get an appointment is to call a service advisor. More

by leif7916 Verified Customer Verified Customer

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They were so kind, timely, and explained everything. They also provided an UBER so that I could get to work! Thank you! They also provided an UBER so that I could get to work! Thank you! More

by Keisha Verified Customer Verified Customer

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