Alicia Chapman-Jones

Made numerous attempts to get in contact with a Service Representative to schedule my Oil Change but was met with a Voicemail box each time. Left a callback number with a reason for my call but never recei Representative to schedule my Oil Change but was met with a Voicemail box each time. Left a callback number with a reason for my call but never received a call back. Have had my vehicle serviced at this facility once before, everything went smooth, it’s unfortunate I can’t say the same for this time around. More

by rey.a.castillo98 Verified Customer Verified Customer

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Excellent Service Sales and Service, will recommend friends and relatives to buy any use or new car or truck from Southern Ford and recommend to see Josh Cobb. friends and relatives to buy any use or new car or truck from Southern Ford and recommend to see Josh Cobb. More

by JONES.ED0011 Verified Customer Verified Customer

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The technician was easy to work with and explained everything to me. I loved the fact my vehicle was picked up and returned in the time promised. everything to me. I loved the fact my vehicle was picked up and returned in the time promised. More

by POPTICK Verified Customer Verified Customer

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My contact person, Alicia Jones was great. Alicia kept me informed as to the status of my truck and where we were as to a timeline when I could expect my truck to be fixed. Alicia kept me informed as to the status of my truck and where we were as to a timeline when I could expect my truck to be fixed. More

by COACHADERHOLT Verified Customer Verified Customer

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Staff/customer service personnel were all very professional and friendly . The service was performed in a short time period. professional and friendly . The service was performed in a short time period. More

by DREDRAE047 Verified Customer Verified Customer

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This dealership is absolutely phenomenal. Exactly what a dealership should be. Alicia Chapman is my service advisor, and I’ve had two warranty instances recently where the dealership got my v Exactly what a dealership should be. Alicia Chapman is my service advisor, and I’ve had two warranty instances recently where the dealership got my vehicle, quickly diagnosed it and had it covered under warranty with no questions asked. Keep up the great work guys. More

by JOSHANICHOLASBELL Verified Customer Verified Customer

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Professional , excellent service, experience techs, very courteous, prioritize, cleaning environment, and a friendly environment. Fast service. courteous, prioritize, cleaning environment, and a friendly environment. Fast service. More

by MPDTDIVA1842 Verified Customer Verified Customer

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I took my car to Alicia to have it's regular service. As always she and the technician did a fantastic job. As always she and the technician did a fantastic job. More

by Lincoln4me Verified Customer Verified Customer

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Very professional , were ready for scheduled appointment, prepared to accept and service vehicle , fair pricing prepared to accept and service vehicle , fair pricing More

by drtwrld Verified Customer Verified Customer

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Outstanding service! Love my Advisor who was friendly and courteous. Definitely would recommend Southern Ford! Love my Advisor who was friendly and courteous. Definitely would recommend Southern Ford! More

by ernestwhite20 Verified Customer Verified Customer

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