Eddie Sanchez | Page 27

Purchase of 2010 Ford Mustang GT Convertible Our experience with Valley Honda and Eddie Sanchez was efficient, accommodating and best of all friendly. The dealership was clean, organized and the Our experience with Valley Honda and Eddie Sanchez was efficient, accommodating and best of all friendly. The dealership was clean, organized and the people very professional. The detailing of our vehicle was awesome. We had the opportunity to meet the owner Bob Navarre, and after talking to him can understand why the dealership is the #1 Honda dealership in Illinois. The old saying "you reap what you sow" certainly is true for Valley Honda. Top notch attention to our needs indeed. Thank you very much. More

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Beyond my expectations! Quite honestly, I do not like working with salesmen. Why? They're pushy, can be rude, don't listen to what I ask for (sometimes I also feel it's bec Quite honestly, I do not like working with salesmen. Why? They're pushy, can be rude, don't listen to what I ask for (sometimes I also feel it's because I am a woman), and are so hell bent on making the sale that they forget about the customer. I have never, in all of my years of working with salesmen had an experience like the one I had at Honda with Eddie Sanchez and Chris Barrera. I was listened to, heard, wasn't brushed off and not spoken to (although my boyfriend was there for support), and most importantly I wasn't pushed. They worked with me, and although the price range was slightly above my budget, I was able to see the value in breaking the budget just a little bit, and they met me halfway with it. I actually walked out of there smiling for the first time, and truly excited about my purchase, whereas other times I get a knot in my stomach and wonder if I did the right thing. Not this time! I'm super excited about my first Honda! Another thing that added to the customer service were the little details - if it's raining out, there are umbrellas at the door for you; everyone was so nice and always asked if you'd like a beverage "coffee or water?" They even took it a step further with asking me if I wanted room temp or cold water. That was a first!; and during our finalization, a gentleman came out and chatted with us for a moment. When he heard the line of business my boyfriend was in, he sat with us and was truly engaged in a conversation with him about his business. They both had quite a bit in common they came to realize, and he was just a very kind and genuine man. When we left, we kind of wondered who this man was that we were talking to and had a great conversation with....it was the GM! Normally you don't get a GM to come out and chat with you, but this one did! THAT was the icing on the cake. He was not arrogant, showed his true interest, and never once boasted about who he was and what he does. That is what great customer service is all about! All in all, we had an amazing experience and for that, we will be referring all of our friends and family to Valley Honda. Thank you all for restoring my faith in salesmen! Well done guys! More

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civic sport I conducted most of the negotiation via e-mail with Eddie. Everyone was very nice and I got a price I thought was great for the car I wanted. I conducted most of the negotiation via e-mail with Eddie. Everyone was very nice and I got a price I thought was great for the car I wanted. More

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Review All staff was very helpful and honest. Definitely would recdomend them to anyone interested in buying a car. Will definitely return for any future pur All staff was very helpful and honest. Definitely would recdomend them to anyone interested in buying a car. Will definitely return for any future purchases! More

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Best dealership in Illinois! Not only is this the cleanest dealership it is also the friendliest. You are greeted with a smile by the people at the front desk as they point and he Not only is this the cleanest dealership it is also the friendliest. You are greeted with a smile by the people at the front desk as they point and help you where you need to go. As for the salesman, outstanding service. They helped me get the car I wanted without pressuring me to get add-ons or pay more for something I don't want. Eddie was also quick, but good and kept me informed throughout the whole process. He had an answer for every one of my questions, but if he didn't he told me who did have the answer. I highly recommend not only this dealership, but Eddie Sanchez as well! Outstanding service all around! More

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Top Notch We just purchased our 6th Honda from Valley and it is the best dealership I have ever seen, The entire staff puts the customer first. We just purchased our 6th Honda from Valley and it is the best dealership I have ever seen, The entire staff puts the customer first. More

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Lease of 2018 Pilot EX-L I greatly appreciate the patience and professionalism consistently provided by Mr. Eddie Sanchez. His experience and customer-oriented focus were demo I greatly appreciate the patience and professionalism consistently provided by Mr. Eddie Sanchez. His experience and customer-oriented focus were demonstrated throughout the sales process, resulting in an efficient use of time culminating in a proper vehicle delivery. I hope that Mr. Sanchez is recognized for his achievements as his skills and experience far exceed those of the sales associates at other dealerships with which I have conducted business over the last twenty years. Likewise Valley Honda should be recognized for its overall excellence in both Sales and Service with customer experiences equalling or exceeding those of luxury car dealerships. Despite this praise, Valley Honda must not be complacent, but rather it should continue to strive for even better service and to find innovative ways to enhance the experience of vehicle ownership. More

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Great Experience Being that it was my first buying experience, I was very nervous going to the dealership. Eddie was great at walking me through the whole experience a Being that it was my first buying experience, I was very nervous going to the dealership. Eddie was great at walking me through the whole experience and I never felt pressured to buy the car. Overall, a fantastic first car buying experience. More

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Excellent saleman Was very helpful and never felt pressured to purchase a vehicle. He was very informative with information regarding the vehicle. Would recommend him a Was very helpful and never felt pressured to purchase a vehicle. He was very informative with information regarding the vehicle. Would recommend him as a saleman to anyone purchasing a Honda More

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Worked with me! I have to credit to Edwin Sanchez and the team at Honda. I was very impressed with the extent to which they worked with me on my new lease. Edwin was I have to credit to Edwin Sanchez and the team at Honda. I was very impressed with the extent to which they worked with me on my new lease. Edwin was professional, returned all messages promptly, and was a real pleasure to work with. This is my second lease and I hope not the last. More

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