Eddie Vellega | Page 3

Great service department. Efficient and friendly. Very customer oriented. Great job at outlining any problems that need to be addressed. Always available to speak with my hus Efficient and friendly. Very customer oriented. Great job at outlining any problems that need to be addressed. Always available to speak with my husband (i just drive the car :-) ) More

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Very customer service skills. Very nice my car was done before I had to go to work Very nice my car was done before I had to go to work More

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Eddy was really helpful and took care of my car. He went above and beyond to notify me about my car and what needed to be done for service He went above and beyond to notify me about my car and what needed to be done for service More

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Friendly, the car was taken care and on time, I Had to make an appointment for that. make an appointment for that. More

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Helpful and responsive. They handled my inquires and provided the service I requested in a timely fashion They were busy but I wouldn’t expect it any other way. Just show They handled my inquires and provided the service I requested in a timely fashion They were busy but I wouldn’t expect it any other way. Just shows that it’s a trusted, reliable source for service. More

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Recent visit just ok. Didn’t replace rear wiper blade until I reminded them about it. Not updated on vehicle status. Work took longer than I expected. There were other customers who arrived later than I until I reminded them about it. Not updated on vehicle status. Work took longer than I expected. There were other customers who arrived later than I did and left before my vehicle was ready. Had to request to review work paperwork/bill to ensure accuracy before agreeing to final payment. Service quality here seems to have slipped a little bit since my last visit in July 2021. Did provide a quick courtesy wash of my vehicle that I didn’t have to ask for. More

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I went and got my car fixed went to pick it up . Siri good customer service good customer service More

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I’ve bought 2 new cars from this dealership in the past and the service was ok. I decided to go to another great dealership ( LEADERS HYUNDAI ) because it’s nicer with better service and people are more pr and the service was ok. I decided to go to another great dealership ( LEADERS HYUNDAI ) because it’s nicer with better service and people are more professional. I couldn’t get a appointment for oil service so I decided to come to McGrath. This happened Nov 2021. At the time of service the gentleman told me I needed break pads because they were really bad. I decided to have the work done. They gentleman comes back saying they were out of stock.. lol unbelievable he told me he can order them and I can come back. I said ok. Here is when it get crazy. I paid for my service and when I left I check the invoice ( I should’ve checked it at the dealership) and noticed I was charged $100 for the order. I didn’t approve or agreed to that and wasn’t told I would be charged. Weeks later I haven’t heard from the dealer saying the pads came in, at this point they stole my money. I email the General Manager and he said he would look into and he did and I appreciated that. Now I’m playing phone tag with a young lady named Yancy. She started nice and professional but in the end with a xxxxxxxx Artist like the rest. Ignored next, the refund I’m suppose to ge getting I haven’t received. Then I get a email from there service dept saying I said no to a break flush they recommend. THATS A LIE!! I was never told I needed a break flush. People be careful this dealership is full of crap and unprofessional. I took my car to a break specialist and he told me my breaks were fine And why the dealer said I need new pads was unbelievable. Get 2nd opinions people this dealer are unprofessional and unethical. More

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Service department is always helpful and courteous. Christine Tonelli and Eddie have taken care of me for years! Robert Gil has been my new car salesman for years and is always fair and courteous Christine Tonelli and Eddie have taken care of me for years! Robert Gil has been my new car salesman for years and is always fair and courteous More

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Always courteous with prompt service. Never had any issues dropping off or picking up our car. Service has always provided timely repairs especially when we have had other appointments. Awesome people. issues dropping off or picking up our car. Service has always provided timely repairs especially when we have had other appointments. Awesome people. More

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