Eddie Vellega | Page 3

No communication on fixing car and bad attitude when I had to car manager to get involved Needed car part ordered and waited 2werks with no one calling me after many of calls and messages to find out wh had to car manager to get involved Needed car part ordered and waited 2werks with no one calling me after many of calls and messages to find out where us part and when will get fixed When call for top manager, he said part has been in and bring it in to get fix They had it for over a week No call No communication Bought two cars there Both have problems Seems to be nice when you buy a car but as soon as there is a problem There attitude changes Bad business Burning oil on Santa Fe car They make you bring it back four times after each 1,000 miles before they can even start to look any repairs They know they have problems with this engine but instead of replacing it they make you go thru this process and inconvenient you It’s covered on warranty They won’t give me a loaner knowing it’s there problems that cause this More

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It was WORTH the wait…My Vehicle 🚗 rides like it’s New! !! Awesome Job! Thank You! !! Awesome Job! Thank You! More

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Great service department. Efficient and friendly. Very customer oriented. Great job at outlining any problems that need to be addressed. Always available to speak with my hus Efficient and friendly. Very customer oriented. Great job at outlining any problems that need to be addressed. Always available to speak with my husband (i just drive the car :-) ) More

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Always a pleasant experience, speedy service with a smile thank you .nothing else left to say thank you .nothing else left to say More

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Very customer service skills. Very nice my car was done before I had to go to work Very nice my car was done before I had to go to work More

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Eddy was really helpful and took care of my car. He went above and beyond to notify me about my car and what needed to be done for service He went above and beyond to notify me about my car and what needed to be done for service More

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Friendly, the car was taken care and on time, I Had to make an appointment for that. make an appointment for that. More

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Helpful and responsive. They handled my inquires and provided the service I requested in a timely fashion They were busy but I wouldn’t expect it any other way. Just show They handled my inquires and provided the service I requested in a timely fashion They were busy but I wouldn’t expect it any other way. Just shows that it’s a trusted, reliable source for service. More

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Recent visit just ok. Didn’t replace rear wiper blade until I reminded them about it. Not updated on vehicle status. Work took longer than I expected. There were other customers who arrived later than I until I reminded them about it. Not updated on vehicle status. Work took longer than I expected. There were other customers who arrived later than I did and left before my vehicle was ready. Had to request to review work paperwork/bill to ensure accuracy before agreeing to final payment. Service quality here seems to have slipped a little bit since my last visit in July 2021. Did provide a quick courtesy wash of my vehicle that I didn’t have to ask for. More

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I went and got my car fixed went to pick it up . Siri good customer service good customer service More

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