Eddie Vellega | Page 4

Did a good Yeats. Have been shopping at McGrath for 20+ years.and have been satisfied. years.and have been satisfied. More

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Nice people (under staff) but the service wait takes forever. Plus I did not receive an evaluation report like I do at other dealers. Initially I was told a 3 hour wait but I couldn't understand why i forever. Plus I did not receive an evaluation report like I do at other dealers. Initially I was told a 3 hour wait but I couldn't understand why if I had an appointment, luckily it was slightly quicker. More

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Went in to have an oil leak addressed (they performed my last oil change so I went back). The Yauncey Cora greeted me shortly after I arrived and was very personable. Even though I did not have an appointme last oil change so I went back). The Yauncey Cora greeted me shortly after I arrived and was very personable. Even though I did not have an appointment, he was able to fit me in but warned me of a possible 2 hour wait. He kept me in the loop when the car was next in line and what the cause of the leak was. After the car was washed, I headed out. After driving the car to work and back, there was a strong smell of burnt oil. Checked the dipstick and the tech overfilled the oil by a considerable amount. Called up the service department and was advised to come in and speak with Eddie Vellega. Eddie got my car in and out quickly and apologized for the overfilled oil. Drove home and out of curiosity, popped the hood to find the dipstick installed backward (which does not allow it to fully seat in the tube), and the oil was STILL overfilled! It's a shame as this place is super close to where I live and the service writers and management are great, but I don't see myself going back for fear this same tech touches my car. I'll deal with getting the excess oil out somewhere else. More

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PROFESSIONAL! TRUSTWORTHY! Just simply AWESOME 👏❤️…. LOOKING TO BUY MY NEXT CAR ALREADY. Great place to purchase your next vehicle 🚗 LOOKING TO BUY MY NEXT CAR ALREADY. Great place to purchase your next vehicle 🚗 More

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Eddy was my service advisor and he was the best! Great customer service. I’ve been to several locations and this was the best experience I’ve had. I will be coming here from now and on. Thank you again Ed customer service. I’ve been to several locations and this was the best experience I’ve had. I will be coming here from now and on. Thank you again Eddy! More

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Friendly. Courteous. Job is always done correctly. I have confidence in their work. Have patronized them for over a decade. have confidence in their work. Have patronized them for over a decade. More

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Didn't like that i had to wait 30 mins plus to get my car after I paid. Only 1 porter on duty. Management should've assisted in my opinion after I paid. Only 1 porter on duty. Management should've assisted in my opinion More

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The service representatives are good, polite and decently attentive. The process is pain free, and the waiting room is comfortable and very well air conditioned. The only waiting room complaints, only on attentive. The process is pain free, and the waiting room is comfortable and very well air conditioned. The only waiting room complaints, only one of the three televisions worked, and the picture was compressed uncomfortably, which had some of the costumers in waiting vocally annoyed. And, there was no enforcement of mask wearing, and minor social distancing, which is potentially dangerous. Otherwise, all went well… except for the wait. Anything other than a oil change will keep you there for a while, bring a good book or a smart phone with plenty of readied games, cause you will need a comforting diversion. Four stars out of five, mainly for the above mentioned unusualness. The personal were great. More

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Service Department: Team is professional and Service Department: Team is professional and friendly. Team provides a thorough explanation of work needed and provided. Timely completion of Service Department: Team is professional and friendly. Team provides a thorough explanation of work needed and provided. Timely completion of service. Thank you so much! More

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The dealership is a bit far from where I live in the city, but the sevice was excellent. Sorry make it 5 stars for service. city, but the sevice was excellent. Sorry make it 5 stars for service. More

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