Eddy Cooke

Such a great Experience. Thanks so much to service advisor Priscila De Los for handling this service for me so well and also a big thanks to the techs, they are very good at Thanks so much to service advisor Priscila De Los for handling this service for me so well and also a big thanks to the techs, they are very good at what they do. Lost Pines Toyota is the best!! Thank you! More

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Eddy Cooke was very helpful in the repairs need on my car. he was very professional and helpful. thanks Eddy car. he was very professional and helpful. thanks Eddy More

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Lost Pines did a great job! I showed up a little early and they worked me in to the rotation. Got a nice video showing results of inspection and got me on my way in less than t I showed up a little early and they worked me in to the rotation. Got a nice video showing results of inspection and got me on my way in less than two hours. More

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Fast service and affordable. I love to take advantage of the service specials and save money I love to take advantage of the service specials and save money More

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The service department got me in & out in a timely manner. Michael Prokop was my advisor. He was kind, informative, and worked around my schedule to a tee. Way to go, Michael! manner. Michael Prokop was my advisor. He was kind, informative, and worked around my schedule to a tee. Way to go, Michael! More

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Came in for scheduled maintenance today. I was in and out in a reasonable time. Eddy and Annie continue to do an amazing job. I was in and out in a reasonable time. Eddy and Annie continue to do an amazing job. More

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Professional and friendly. Took my car in for a scheduled oil change and to fix a recall issue. Took my car in for a scheduled oil change and to fix a recall issue. More

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Very quick service. Everyone was very professional. Came in for a nail in my tire. Everyone was very professional. Came in for a nail in my tire. More

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Aweful experience with Service Department AGAIN. Since the last visit I was honestly not expecting there to be any issue, but that wasn't the case. I had to call twice to be sure I had my 24 month Since the last visit I was honestly not expecting there to be any issue, but that wasn't the case. I had to call twice to be sure I had my 24 month/24,000 mile service scheduled. Thought this was going to be routine. NOPE, the appointment was on Dec 17th at 11:05 am. arrived and at first they couldn't find the truck in the system, once it was found, they asked if I was going to be paying for the service work (Its covered under the lease of the truck). The service was taking care of no charge and brought the truck back home. Only to find that the service tech did not tighten the oil drain plug, once this was discovered checked the oil level and was just barely on the dipstick. Called the dealership and now waiting for a call back to see what they are going to do about this. I have given Lost Pines every chance to improve the service but they seem to have not addressed the root cause and keep repeating the same operating procedures and providing lack luster service. I'm glad to see some positive reviews on here, but unfortunately I haven't been that lucky. 1. Why is it so difficult to call and schedule an appointment and receive confirmation. 2. Once you get confirmation why is it the service writer can't find you in the system. 3. Why isn't there any quality checks done before they return your vehicle to you. My experience with the Sales has ALWAYS been exceptional. When Lost Pines first opened and I leased my first Tundra from them the Service department was AWESOME, now on my 4th or 5th Tacoma I am very hesitant to keep going back to the dealership for service. PLEASE take this not as a complaint but as an opportunity to do IMPROVE. More

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LP Toyota has my vehicle running quietly and I really appreciate that! It’s nice to have my new vehicle running as it should with no brake noises . Thank you! appreciate that! It’s nice to have my new vehicle running as it should with no brake noises . Thank you! More

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