Eden Mederos
Eden Mederos at Alan Webb Nissan
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Eden Mederos

Service Advisor

Alan Webb Nissan

3608 NE Auto Mall Dr
Vancouver, WA 98662

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4.6
32 Reviews
4.6

32 Reviews

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32 Reviews of Eden Mederos

April 18, 2024

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Employee Rating

Did not do do correct inspection on my car. And avoiding all my calls for 2 months More

by me3pet
Service Price Transparency
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Recommend Dealer
No
Apr 23, 2024

Alan Webb Nissan responded

Petra, Your vehicle was diagnosed correctly. If you have a new problem with your vehicle then the new problem would need to be diagnosed. However your vehicle is out of warranty and has been out of warranty since 2022, Nissan declined to extend any coverage for your original problem. Unfortunately due to your verbal abuse against our employees we no longer will accept your vehicle at our facility. We recommend you search for the next closest Nissan dealership to you location if you are continuing to have issues. Thank you and we wish you the best. Adam Ahmadi Service Manager

April 08, 2024

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As always you guys go way further that I would have expected. Once our lives calm down..we will see just what we can swing. Our goal is eventually to consider a trade in on the 2014 car for maybe More

by Scott Rose
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Recommend Dealer
Yes

Other Employees Tagged: Adam Ahmadi, Nathan Fried, Isaiah Massey, Barris Porter, Blaine Ivers , Can't recall our last salesman who sold us the Versa Note...but he was great

Apr 10, 2024

Alan Webb Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 13, 2024

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Our experience at Alan Webb has been exceptional. The salesman was knowledgable and helpful and the service we have received has been professional and timely. More

by DAOESTER
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Recommend Dealer
Yes
Feb 16, 2024

Alan Webb Nissan responded

We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 12, 2024

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Jason is amazing he always does great work, I appreciate the whole team for everything they did. Such a friendly staff and helpful with all the information as well as the checking in and out process. Highly More

by EMTERL
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Recommend Dealer
Yes

Other Employees Tagged: Jason Kilde

Feb 16, 2024

Alan Webb Nissan responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 18, 2024

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Everything was taken care of in a timely manner. Very Curtious and pleasant service. Didn't have to wait very long at all. Thank you More

by RICHEYCAM
Service Price Transparency
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Recommend Dealer
Yes
Jan 20, 2024

Alan Webb Nissan responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Alan Webb Nissan! We look forward to your next visit! Take care!

October 23, 2023

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Awesome, Professional, Would definitely recommend. Fast. Courteous,clean facilities. Communicated with me how the service going. More

by dr85751
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Recommend Dealer
Yes
Oct 25, 2023

Alan Webb Nissan responded

Thank you for taking the time to leave us a kind review. We are glad to have provided you with a satisfactory visit. We hope to see you again soon on your next service visit! Have a great rest of your day. :)

September 29, 2023

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Great customer service. Early morning appointment and everything went smoothly. They honored a coupon that I had received without any issues. Recommended that I come back More

by GINA33
Service Price Transparency
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Recommend Dealer
Yes
Oct 03, 2023

Alan Webb Nissan responded

We're happy you found our staff to be so supportive during your experience here at Alan Webb Nissan. We hope to be of service to you again in the future. Thank you for taking the time to leave us a review. Best wishes, Alan Webb Nissan

June 25, 2023

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Everyone was very polite. The check in process was quick and painless and the price was very reasonable for a synthetic oil change. The warranty work on my seat heater/cooler More

by chrisato
Service Price Transparency
Recommend Dealer
Yes
Jun 28, 2023

Alan Webb Nissan responded

Hi Chrisato, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

May 04, 2023

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So far, my experiences have been nothing short of excellent! Staff and technicians have all been very personable as well. If anything comes up that needs attention, they let you know and provide yo More

by whideok
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Fadi Batroukh , Maddie Kellems

May 10, 2023

Alan Webb Nissan responded

Thank you for sharing your experience! We look forward to seeing you at your next service!

May 01, 2023

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Employee Rating

No communication. I had to call and check on vehicle status. My rep went home sick and no one kept me updated. I ended up not getting a call back until end of day, t More

by amy_baron
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
May 01, 2023

Alan Webb Nissan responded

Amy, Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach out to our Service Manager, Adam Ahmadi, to discuss this matter at 360-892-9004 ext 213 or email at adama@alanwebbautogroup.com. Sincerely, The Alan Webb Nissan Team

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