Edson Trujillo | Page 18

INFINITI of South Bay responded

Hi Joshua! Thank you so much for taking the time to leave this great review! It’s wonderful to hear that you felt our team was upfront and genuinely cared about you and your concerns. Honesty and customer care are at the heart of everything we do, and it means so much to know that it came through during your visit. We truly appreciate your feedback and look forward to serving you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Dear Mr. Lim, We appreciate you taking the time to share your feedback. We understand your frustration, and we want to clarify the situation regarding your vehicle. As your local dealership, we serve as a liaison between you and the manufacturer, INFINITI. In both the case of your engine and transmission concerns, we acted as your advocate, presenting your case and service history to the manufacturer on your behalf. Please understand that the final decision regarding warranty and goodwill claims rests solely with INFINITI, not with our dealership. While we regret that the outcome of your recent claim was not what you had hoped for, we believe it's important to distinguish our role as your advocate from the manufacturer's final decision. We are a local business, and the livelihood of our dedicated team of 75 employees depends on our reputation. We work hard to provide excellent service and to represent our customers' interests to the best of our ability. We would be grateful if you would consider our advocacy efforts when reviewing our dealership. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave such a kind review! It’s wonderful to hear that Edson provided excellent service and answered all of your questions about your vehicle. Our team works hard to make every visit smooth and informative, and we’re glad it showed. We can’t wait to see you back, thank you for stopping by! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for this amazing review! We’re happy to hear that you feel like part of the family every time you visit. Creating a welcoming, friendly environment for our guests is always our top priority, and it means a lot to know it makes a difference. We truly appreciate your kind words and are glad to have you as part of the INFINITI of South Bay family! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We really appreciate you taking the time to leave this great review! It’s good to hear that your service was completed exactly within the two-hour window. Our team strives to provide efficient and high-quality service, and we’re glad it showed. We look forward to welcoming you back for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to share your experience. We sincerely apologize for the extended delay of over 30 days, we understand how frustrating and inconvenient that must have been for you. Our team strives to provide timely service, and it’s clear we fell short this time. We truly appreciate your patience and your feedback, and we hope to have the opportunity to make your next visit much smoother and more enjoyable. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to share your experience! We’re glad that you find our dealership clean, easy to access, and comfortable while you wait. Our team works hard to make scheduling service appointments simple and convenient, and it’s wonderful to know that it made your visit hassle-free. If there is anything specific we can do to turn this four-star review into a five-star one, please let us know! We look forward to welcoming you back for your next service visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Mrs. Lowe! Thank you for taking the time to leave this FIVE-STAR review! Your trust means everything to us, being the only place you allow to work on your car is the highest compliment we could receive! We’re glad our service and care have earned your confidence time and again. We’ll be here to take great care of you and your car whenever you return. See you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review! We’re happy that you had such a positive experience with us. Providing responsive, attentive service and creative solutions is exactly what we strive for, and it means a lot to know it made a difference for you. We appreciate your loyalty and look forward to helping you again anytime you need us! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We would be glad to assist with your complaint, but we cannot identify you with the username used for this review or the situation explained. Please contact me at 310-325-5555 so that we can better understand your concerns and work toward a resolution. Thank you, Carlos Robles Service Manager INFINITI of South Bay