Edson Trujillo | Page 19

INFINITI of South Bay responded

Hello Bring! Thank you so much for the fantastic feedback on your service visit here at INFINITI of South Bay! We're thrilled to hear about your positive experience with Edson. He's a valued member of our team, and we'll be sure to pass your kind words along to him. We appreciate your business and look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you, Rhoda, for taking the time to share your feedback and for your many years of loyalty to INFINITI of South Bay! Coming to service your vehicle at our dealership, even thought others are closer, is truly the nicest compliment that we could receive. We are so glad to be your go-to choice for service, and it's a true honor to be considered your "favorite dealer." We appreciate your trust in our team and look forward to providing you with reliable service—and that fresh cup of Starbucks—for many more years to come. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for bringing this to our attention. We take all customer feedback seriously and want to ensure every service is completed to the highest standard. To look into your concern about the tire rotation and resolve this issue promptly, we'll need to locate your service record. Could you please provide us with your name and contact information? Once we have that, we'll be able to review your visit and find a solution. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your feedback. We appreciate you bringing this to our attention. We apologize for any confusion regarding our hours of operation. You are correct that our showroom opens at 9:00 AM, while our service department opens earlier at 8:00 AM. We'll look into whether we can make a better distinction between our departments on our Google Business Profiles as we try to work within their parameters.. We are so glad to know that despite this mix-up, you still had a positive experience with us. We value your business and look forward to serving you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to share your experience! We’re so happy to hear that Edson took great care of you, he is one of the best. It means a lot to know he made the process clear and easy, especially when dealing with mechanical issues. We know that kind of stuff can be stressful, so we're really glad you felt supported every step of the way. We’ll be sure to pass along your kind words to Edson, they’ll make his day! Looking forward to seeing you again when you’re in next. Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the kind words! We’re so glad to hear you enjoyed the friendly service and welcoming environment at INFINITI of South Bay. It’s great to know the loaner vehicle option and quick check-out process made your visit even more convenient. We appreciate your trust and look forward to seeing you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for this AWESOME review! We’re happy to hear that our team has been efficient and courteous every time you visit. We know your time is valuable, so keeping wait times short and truly listening to your concerns is super important to us. It’s great to hear you like the option to just drop by without an appointment, that flexibility is here to make things easier for you. We look forward to seeing you again soon and making every visit just as smooth and welcoming! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this great review, Jorge! We’re glad to hear that Carlos and our entire team provided you with excellent customer service and professionalism. Our team is always going above and beyond to ensure our customers leave nothing but satisfied. Thanks for recognizing their hard work! Your appreciation means a lot to us, and we look forward to serving you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave this great review, Jeremiah! We’re thrilled that our customer service team made you feel comfortable from start to finish. Going above and beyond for our customers is what we’re all about, and your kind words mean a lot to us. We look forward to continuing to provide you with exceptional service every time you visit, see you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your fantastic review! We’re delighted that your experience was easy, convenient, and efficient. Providing thorough assessments and clear recommendations is very important to us, and we’re glad that the service was completed quickly and smoothly. That's the INFINITI of South Bay difference! We truly appreciate your trust and look forward to serving you again soon. Don't forget to check back on our website for any service deals and specials for your next visit! Thank you, Carlos Robles Service Manager INFINITI of South Bay