Such amazing service.
I would recommend everyone and anyone. I always feel so welcomed any time i go in.
I would recommend everyone and anyone. I always feel so welcomed any time i go in.
More
by Dchacon
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
INFINITI of South Bay responded
Thank you so much for your wonderful review! We’re thrilled to hear that you feel so welcomed every time you come in and that our team has consistently provided amazing service. Creating a warm and friendly environment for our customers is something we truly care about. Your recommendation means the world to us, we look forward to seeing you again soon!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
Edson is the best.
The customer service is excellent. I will be there to do my spark plugs for my Infinity QX 60.
The customer service is excellent. I will be there to do my spark plugs for my Infinity QX 60.
More
by JOESUBRAMANIAM
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
INFINITI of South Bay responded
Thank you so much for this awesome review, Joe! We’re delighted to hear that Edson provided you with the best service and that our customer care has made such a positive impression. We truly appreciate your trust in us and are excited to assist you with your spark plug service on your Infiniti QX60. We look forward to continuing to provide you with excellent service for many miles to come!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
I brought my vehicle in under the assumption that the
fuel pump had failed. The dashboard showed over half a tank of fuel, so it seemed like the logical issue. After inspection, your technicians confirme
fuel pump had failed. The dashboard showed over half a tank of fuel, so it seemed like the logical issue. After inspection, your technicians confirmed that a new fuel pump was required, quoting me over $1,400 for the repair.
I ultimately chose not to have the work done at South Bay Infiniti and instead took the vehicle to a trusted family friend since they could do the work that day. Upon arrival, we discovered that the tank was completely empty — not even close to half full. I have photo evidence to support this. We refueled the car, reinstalled the same fuel pump, and the vehicle started without any issues. The fuel gauge also read accurately afterward.
Frankly, I’m extremely disappointed in the lack of thoroughness from your service department. Rather than properly diagnosing the problem, the technicians jumped straight to an expensive and unnecessary repair. This not only erodes my trust in your dealership, but also raises serious concerns about the integrity and competence of the service team.
I’ve been a loyal South Bay Infiniti customer for many years, consistently bringing my vehicles in for service. However, this experience has made me seriously reconsider continuing to do so.
On top of the inaccurate diagnosis, I was charged a $250 diagnostic fee for a problem that was ultimately misidentified. Given the circumstances, I believe a refund of this fee is more than reasonable and hope it will be processed promptly.
More
by COLLINMACK22
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2025 -
INFINITI of South Bay responded
Collin,
Thank you for your detailed feedback. Please be assured that we are taking your concerns seriously and are thoroughly investigating the matter with our service team. A member of our management team will be in touch with you shortly to discuss your experience and work toward a resolution, including the diagnostic fee. We value your long-standing loyalty and appreciate you giving us the opportunity to make this right,
Carlos Robles
Service Manager
INFINITI of South Bay
Aug 06, 2025 -
COLLINMACK22 responded
Hi Carlos,
Thank you for your response and for taking the time to look into this further. I appreciate you acknowledging my concerns. I look forward to connecting soon and discussing a resolution. My number is 310-961-7623.
Service was fast and great.
Waiting area was clean and neat. They kept me informed of the workbprogress
Waiting area was clean and neat. They kept me informed of the workbprogress
More
by DIANE_TALTON
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
INFINITI of South Bay responded
Thank you so much for taking the time to leave this review, Diane! We’re glad to hear your service was fast and smooth, and that you enjoyed our clean and comfortable waiting area. Keeping you informed throughout the process is something we take pride in, and we're happy to know it made a difference. We look forward to seeing you again soon!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
South Bay Infiniti is a wonderful dealership!
Management and the staff went above and beyond to ensure my experience there was exceptional. I am completely satisfied and will refer everyone I kno
Management and the staff went above and beyond to ensure my experience there was exceptional. I am completely satisfied and will refer everyone I know to that dealership.
More
by THEWORDINME3
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
INFINITI of South Bay responded
Thank you so much for your amazing review! We're honored to hear that your experience at South Bay INFINITI was exceptional and that our management and staff went above and beyond to take care of you. Knowing you’re completely satisfied, and even willing to refer others, means the world to us. We’re grateful for your support and look forward to welcoming both you and your friends in the future!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
Great service they took care of me updated me with
everything. Very knowledgeable. Definitely will come back love this dealership. Edson was incredible.
everything. Very knowledgeable. Definitely will come back love this dealership. Edson was incredible.
More
by JUANCAMARILLO
Verified Customer
Verified Customer
Other Employees Tagged:
Edson Trujillo
Jul 25, 2025 -
INFINITI of South Bay responded
Thank you for this awesome review Juan! We’re thrilled to hear that you had a great experience and felt well taken care of throughout your visit. It’s wonderful to know that Edson kept you updated and provided the knowledgeable service we strive for, he is always going the extra mile! We truly appreciate your kind words and can’t wait to welcome you back to INFINITI of South Bay!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
Edson is such a friendly and helpful person, He was great
about giving me updates about my car. I have been to the service department at Infiniti South Bay twice now and he was awesome both times!
about giving me updates about my car. I have been to the service department at Infiniti South Bay twice now and he was awesome both times!
More
by mara.mcphee
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
INFINITI of South Bay responded
Thank you so much, Mara! We’re so happy to hear that Edson has taken such great care of you during both of your visits. His friendly attitude and consistent communication truly make a difference, and we’re lucky to have him on our team! We’re grateful for your continued trust and look forward to seeing you again! Don't forget to check back on our website for service deals and specials for your next visit.
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
It was really satisfied with my visit, hope to come back
another time soon for more details
another time soon for more details
More
by BUMABEKONG
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
INFINITI of South Bay responded
Thank you so much! We're glad to hear you were really satisfied with your visit. We’d love to welcome you back anytime, whether it’s for another detail or service, our team at INFINITI of South Bay is always here to help. Looking forward to seeing you again soon!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
I’m was very happy and satisfied.
My cas was cleaned and ready as promised
My cas was cleaned and ready as promised
More
by Jbuntukampol
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
INFINITI of South Bay responded
Thank you so much for sharing your experience! We're thrilled to hear you were happy and satisfied with your visit, and that your car was cleaned and ready right on time. It’s always our goal to deliver on our promises and make your experience as smooth as possible. We look forward to welcoming you back again soon!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
Very good cyst service.
I was happy with everybod there and they were honest and upfront
I was happy with everybod there and they were honest and upfront
More
by BELTRAN.KENNETH
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
INFINITI of South Bay responded
Thank you, Kenneth! We're delighted to hear that you had a positive experience and felt that our team was honest, upfront, and provided excellent customer service. We truly appreciate your trust and are happy to have you as part of the INFINITI of South Bay family. Looking forward to seeing you again soon!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
Dealer Reviews
Cars for Sale
Dealer Log In
