Edson Trujillo | Page 26

INFINITI of South Bay responded

It's wonderful to hear that you consistently find our service team helpful and appreciate the promptness with which we provide details about your vehicle's service. We strive to make every visit a positive and efficient experience, and your feedback confirms we're on the right track. We truly value your continued trust in our service department. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We are delighted to hear about your positive experience with Edson during your recent service visit. It's wonderful to know that he listened attentively to your concerns and ensured your questions were answered promptly. Providing clear communication and attentive service is a top priority for our team. Thank you for taking the time to share your five-star review. We appreciate your business and look forward to assisting you again at INFINITI of South Bay. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

What up Bewaremydog! Thanks for droppin' that five-star love 😎 on your service visit at INFINITI of South Bay! Glad our crew could keep it real with you, letting you know the lowdown on what your ride needs. We're all about being helpful and keepin' it kind. Appreciate you rollin' with us! Hit us up whenever you need anything else. Peace out! ✌️ Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Mario, Thank you for your positive service review and for taking the time to share your feedback regarding your recent service visit at INFINITI of South Bay. We appreciate you highlighting the professionalism of Jaime and our staff, as well as noting that the service process was thoroughly explained to you. We are delighted to hear that you were very happy with the service you received. Providing clear communication and a positive service experience is a top priority for our team. Thank you again for your review. We value your business and look forward to assisting you with any future service needs. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Dear M Anderson, Thank you for your feedback. We apologize for the lack of in-person interaction and for not providing a price for the radio replacement during your visit. We also regret that your evaluation was sent via text instead of being delivered in person as you waited. We will review our communication processes to ensure a more thorough and personal experience for our customers in the future. The most economical way for you to replace your radio would be to look into an aftermarket solution that you might find at Best Buy, Crutchfield, or a local car audio store. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Dear Ernest, Thank you for taking the time to leave a five-star review regarding your recent service experience at INFINITI of South Bay. We are very pleased to hear that Edson provided you with clear and concise communication, and that he maintained a professional demeanor throughout your entire visit. These are qualities we highly value in our service team, and we're glad to know Edson exemplified them. We will be sure to pass along your positive feedback to Edson. Thank you again for your business and for recognizing his excellent service. We look forward to assisting you with any future needs at INFINITI of South Bay. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Hue! Thank you for taking your personal time to leave this great review! I’m glad we could take good care of your car, and I’ll be sure to pass along your special thanks to Edson. His courtesy, professionalism, and timeliness truly make a difference. Thanks for stopping by and we look forward to seeing you again! Don't forget to check our website for service deals for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

alberry, You bring up a good point. The review system software sends out reviews to all clients after service, but it's not intelligent enough to know if a client has already submitted a review. With all the new AI capabilities in the pipeline, let's hope this is something that can be fixed. In the mean time, thank you for your business, thank you for the great review, and we apologize for this inconvenience. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Angelina! Edson is truly the best, thank you for your kind words! Our top priority is delivering quick and exceptional service, I am glad you had a great service experience with us. Thank you for your business and we look forward to having you back soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for this great review! I'm glad our team was attentive, listened to your concerns, and kept you informed throughout the process. Providing a stress-free experience without pressure is always a priority. Thanks for stopping by INFINITI of South Bay and we look forward to assisting you again! Don't forget to check our website for service deals and specials for your next visit! Carlos Robles Service Manager INFINITI of South Bay