Edson Trujillo | Page 25

INFINITI of South Bay responded

Dear Jacquetta, Thank you so much for taking the time to leave such a positive five-star review for your recent service visit at INFINITI of South Bay! We are thrilled to hear that you consistently experience great customer service and appreciate the timely completion of your vehicle's service when you visit us. It's our goal to provide every customer with an exceptional and efficient experience, and your feedback lets us know we're on the right track. We truly value your loyalty and appreciate you choosing INFINITI of South Bay for your service needs. We look forward to seeing you again for your future service appointments. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Parker, Thank you for taking the time to share your feedback regarding your recent service visit. We appreciate you highlighting that the service on your vehicle was completed in under an hour, and we're glad to hear that you found this excellent. We also understand your frustration with the 30-minute wait to pay for your service and that your car remained in the service bay longer than you preferred after the work was completed. This is certainly not the experience we want our customers to have, and we sincerely apologize for the inconvenience this caused. We are taking your feedback seriously and will be reviewing our internal processes to identify areas where we can improve the payment and vehicle release procedures to ensure a more efficient and timely experience for our customers in the future. Thank you again for your review. We value your business and hope to provide you with a smoother and more seamless experience during your next visit. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi TIKISKABRO, Thank you so much for your fantastic five-star review of your recent service visit at INFINITI of South Bay! We're delighted to hear that you had a positive experience, especially picking up your car right at closing time. We truly appreciate you highlighting Eddie's exceptional customer service – his personable nature, engaging attitude, and extensive knowledge about your car, even at the end of his shift, are qualities we value highly. We'll be sure to pass along your kind words to him. It’s our goal to provide outstanding service to every customer, regardless of the time. We're glad to know we met your expectations. We look forward to serving you again at INFINITI of South Bay! Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to share your fantastic five-star experience at INFINITI of South Bay! We are thrilled to hear that you had an "all-around great experience" from check-in to check-out and that you enjoyed the loaner car. It's wonderful to know that our team, including service advisors Edson, Jaime, and Felix, contributed to making your visit such a positive one. Providing a seamless and enjoyable service experience is our top priority, and your feedback confirms that our efforts are making a difference. Thank you again for your kind words. We truly appreciate your business and look forward to welcoming you back to INFINITI of South Bay for any future service needs. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Dear Mr. Lopez, Thank you for choosing INFINITI of South Bay to service your 20-year-old INFINITI G35. While we appreciate your business, we were disappointed to see your one-star review. We feel this rating is unfair, especially considering the pricing considerations we provided for your suspension and electrical work. At INFINITI of South Bay, we regularly compare our prices against those of our competitors to ensure we offer competitive rates. As such, we guarantee that we meet of beat the prices of other INFINITI dealerships. As this was your first service visit with us, or potentially any INFINITI dealer, we understand you may be unfamiliar with current service costs. We recommend that you explore other service options for your vehicle in the future. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hey Edward! Thanks a bunch for the awesome five-star shout-out for Edson! We're so glad to hear he knocked it out of the park for you during your service visit. Knowing he was knowledgeable, professional, respectful, and delivered top-notch customer service? That's the Edson we know and love! He's definitely a key player on our team. We really appreciate you taking the time to share your positive experience. It puts a smile on our faces! We hope to see you (and your ride) back at INFINITI of South Bay whenever you need us. Have a fantastic day! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Dear Brent, Thank you so much for your five-star review of your recent service appointment at INFINITI of South Bay! We're delighted to hear that Edson provided you with a great experience by thoroughly explaining all the items included in your service. We especially appreciate you mentioning that he went the extra mile to find and apply an online special/discount to save you money – that's exactly the kind of proactive and helpful service we strive to provide. It's fantastic to know that you appreciated Edson's efforts. We will be sure to pass along your kind words to him. Thank you again for your business and for taking the time to share your positive feedback. We look forward to assisting you with your future service needs at INFINITI of South Bay. Sincerely, Carlos Robles Service Advisor INFINITI of South Bay

INFINITI of South Bay responded

Hello Ms. Walton, We sincerely apologize that you are experiencing the check engine light issue again after multiple visits. We understand your frustration. We want to thoroughly investigate why this issue persists and find a definitive solution for you. Please contact me directly at 320-325-5555 at your earliest convenience so we can schedule a follow-up appointment. We would like to bring your vehicle back in, at your convenience, to perform a more in-depth diagnosis and ensure the problem is resolved. We appreciate your patience. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Dear Terry, Thank you for your feedback. We understand your concern regarding the cost of our services. We strive to provide high-quality service and parts, and our pricing reflects this. We are sorry to hear that you feel our prices are not competitive for your needs. Here are some solutions... We issue new service specials every month. Please check you emails and our website for a service special that might meet your needs. And, please know that we we do meet or beat like competitors prices. Please come back with a competitive quote if you would still like to service with our team here at INFINITI of South Bay. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hey There! Awesome! ✨ Thanks for the 5-Star love! We're excited to hear you appreciated the royal treatment – oil change, car wash, and those tips to keep your ride in top-notch shape! That's exactly what we're all about at INFINITI of South Bay! Hearing you'll be back for future work totally makes our day! We're committed to keep bringing that great and honest customer service you mentioned. Thanks again for the fantastic review! We're looking forward to seeing you next time! All the best, Carlos Robles Service Manager INFINITI of South Bay