Edson Trujillo | Page 29

INFINITI of South Bay responded

I am so glad your car came out looking clean and fresh with a brand-new oil change. It’s always our goal to provide top-notch service, and we’re happy you had a great experience with us! Looking forward to your next visit! Thanks! Carlos Robles Service Advisor INFINITI of South Bay

INFINITI of South Bay responded

Mads, Thanks for this awesome review! We're glad you had a great experience with my team here at INFINITI of South Bay. We take pride in keeping our dealership clean and providing friendly, helpful service to all our customers. Thanks for recognizing our hard work! We look forward to seeing you again! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Arvietoy, INFINITI of South Bay does provide loaner vehicles with a reservation. Please know that if you would like a loaner vehicle, we would appreciate it if you could call in your appointment and make the reservation over the phone with the service advisor. This will help ensure that a vehicle has been reserved for your visit. There are some restrictions, and loaner vehicles are typically reserved for major maintenance and repairs. We are quite surprised by your feedback on our waiting lounge, as we normally receive accolades on our facility and amenities. We'll make a note of your feedback in our customer database so that next time you're in, we can help find you comfortable seating. Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We are looking into this now. Thank you for allowing us the opportunity to address your concerns. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking your personal time to leave this AWESOME review! We're delighted that you found our service excellent and professional and that our staff was helpful during your visit, our team works very hard to make sure our customers always leave happy! Thanks for stopping by INFINITI of South Bay and we look forward to serving you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hayden, Thank you for this feedback. It is extremely helpful in identifying a breakdown in our process and an area for improvement. You are correct. We should have called to explain the estimate, and doing so is part of our normal process. Furthermore, we should have called you back the first time you called, looking for an explanation. Your case has been discussed with the team, who will focus on consistency in customer communication. Carlos Robles Service Advisor INFINITI of South Bay

INFINITI of South Bay responded

EXCELLENT! AMAZING! HIGHLY RECOMMENDED! WOW! What a great review! Thank you for sharing your experience here at INFINITI of South Bay with us. We will be sure to share it with the team. I am grateful to my team for providing the exceptional experience that warranted this wonderful compliment. We appreciate that you are our client! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your kind words! I am delighted that you appreciated the great communication and timely service our team provided. Edson takes pride in being personable and respectful of our client's time, and it’s wonderful to know that this made a positive impact on your experience here. Thanks again and we look forward to serving you again in the future! Carlos Robles Service Advisor INFINITI of South Bay

INFINITI of South Bay responded

Thank you for sharing your experience with us here at INFINITI of South Bay! We're thrilled you had a great visit and that our service met your expectations! Thank you for recognizing Edson and Issacs hard work, they are always going above and beyond! We look forward to serving you again in the future. Carlos Robles Service Advisor INFINITI of South Bay

INFINITI of South Bay responded

Jaden, This review is certainly concerning. Please give me a call at your earliest convenience so that we can better understand what happened. Thank you. Carlos Robles Service Manager INFINITI of South Bay