Edson Trujillo | Page 28

INFINITI of South Bay responded

Thank you for the great 5-STAR review! We so appreciate your feedback that you found our team to be both professional and helpful. We strive to please. On prices, please know that we shop our competitors every month to make sure that we charge the same amount or less. And, to help you save in the future, please be sire to 1) read our monthly newsletter, as it always has three useful service coupons, and 2) check our website under "Service Specials" for money saving coupons that change monthly. Thanks for your business and thank you for your loyalty to INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

M Weaver, Yes, thank you for bringing this to our attention, as our loaner policy is not clear or communicated well. We are working with our website developers to make some changes per your input. Until then, if you will need a loaner, please call and schedule with your service advisor, as he can then and at that point reserve a vehicle for you. As far as a loyalty program, we do offer monthly service coupons to our loyal clients through our monthly newsletter. If you are not receiving this newsletter, then please get with me or your service advisor to make sure we have a current and accurate email address. Thank you so much for your constructive feedback. Carlos Robles Service Manager INFNITI of South Bay

INFINITI of South Bay responded

It would be dishonest and illegal for us to represent that your vehicle's check engine light was on when it wasn't. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hahaha... love your review! There are a certain number of characters that are necessary for the review to post, as it appears you have figured out. Thank you so much for letting everyone know that you received great service with us. We appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Wow! Thank you so much for this incredible review! We're thrilled that we continue to provide you with a five-star experience for all your automotive needs! Jaime, Anita, Coach, Mike, and the entire team, work hard to ensure our customers receive top-notch service with care and professionalism. Thanks for the special shoutouts! We're delighted that your Elite Protection Program and Maintenance Care Plan have given you peace of mind, it's our goal to make your experience as rewarding as possible. Great reviews like this encourage our team to keep up the good work, thank you again. Cheers to many more winning deals ahead! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the great review Valerie! Our customers are our #1 priority, so we make sure they have a relaxing and enjoyable experience from start to finish. It’s wonderful to know you’re pleased with our service, looking forward to seeing you next time! Make sure to check out our website for service specials to save on your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for your kind words! We're thrilled that Edson has consistently provided you with great customer service over the years. He always goes above and beyond to ensure our customers leave happy, I am so lucky to have him on my team! It's wonderful to know you appreciate the welcoming, professional atmosphere and our clean and comfortable lobby and restrooms. Thank you for your loyalty and we look forward to continuing to serve you at INFINITI of South Bay! Carlos Robles Service Advisor INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for your AWESOME review! We're honored that you chose to do business with INFINITI of South Bay, even with the distance. We're thrilled that our customer service continues to impress, our customers are our #1 priority! Your recommendation means the world to us, and we can't wait to help you with your next vehicle purchase. Thank you for the 5-star recognition, we appreciate your trust and look forward to welcoming you back in the future! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Mrs. M, Thank you for your review and for letting us know of this situation. We are opening up an investigation into this so that we might better address the details with you. Concerning any prior damage, we provide a CARFAX with every used vehicle purchased. Every customer signs the CARFAX vehicle history report as part of our sales process. If there was prior damage on the VHR, you would have signed off on knowing this in advance. Could you please contact me at 310-325-5555 so that we can put a name to this and work together to resolve these concerns? Thank you, Anita Ruiz Sales Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for the fantastic review! We’re thrilled you had a positive experience with our welcoming, professional team, and that they provided fast service. We're especially glad you appreciated the clean and hospitable environment. My team constantly works hard to ensure our customers leave happy. Your recommendation means the world to us! We truly appreciate your support—thank you for ROCKING with us! Carlos Robles Service Advisor INFINITI of South Bay