Edson Trujillo
Edson Trujillo at INFINITI of South Bay

Edson Trujillo | Page 68

Service Advisor

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.8
869 Reviews
4.8

869 Reviews

Write a Review

869 Reviews of Edson Trujillo

September 28, 2020

Dealership Rating
Employee Rating

I should not have to write anything to submit the survey. And to have an 25 word minimum is absolutely reduculoude. Really stupid part of the survey. How’s that for meeting the word requirement!!! More

by TFPMORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 08, 2020

INFINITI of South Bay responded

Ha! That's funny. Sorry that the review request program requires some commentary. Either way, we are grateful for your 5-Star review. Thanks for your business! Carlos Robles Service Manager INFINITI of South Bay

September 27, 2020

Dealership Rating
Employee Rating

Wilson treats me like family. I trust him and his recommendations. His knowledge is exceptional. Torrance Infiniti is fantastic in care and service and I feel valued as a customer. The loaner cars ar More

by CELIAMARGISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wilson Chihuahua, Candice Roxas, Ever Villalobos

Dec 08, 2020

INFINITI of South Bay responded

Celia, Thank you for stopping by INFINITI of South Bay and for leaving a review about your service experience. I am so glad that Wilson made you feel like family, he is an amazing and trustworthy person. Our team provides exceptional customer service to ensure that our clients feel valued, thank you for recognizing their hard work. We thank you for your business and we hope to have you back soon. Carlos Robles Service Manager INFINITI of South Bay

September 27, 2020

Dealership Rating
Employee Rating

The Service Department has always Ben excellent from when they were AutoNation and were located across Pacific Coast Highway on the north corner . As long as they keep the staff you have will have loyal cust More

by George Kikunaga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wilson Chihuahua, Candice Roxas, Ever Villalobos

Dec 08, 2020

INFINITI of South Bay responded

George, Thank you for taking your personal time to leave a positive review online about your service experience here at INFINITI of South Bay. Our service team always does an exceptional job of providing great customer service to ensure that our clients are satisfied. We thank you for your loyalty and business. Carlos Robles Service Manager INFINITI of South Bay

September 23, 2020

Dealership Rating
Employee Rating

Outstanding, professional service! The few times my car needed service they were able to Schedule quickly. The service status app keeps you up to date on their findings and recommendations. More

by BR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Candice Roxas, Ever Villalobos

Dec 08, 2020

INFINITI of South Bay responded

BR, We are glad that you found our service to be outstanding and that our advisors handled your visit efficiently and professionally. And, we're glad that you found our service status updates to be informative. Great customer service starts with effective communication. Thank for your loyalty. Carlos Robles Service Manager INFINITI of South Bay

Dec 08, 2020

INFINITI of South Bay responded

Thank you for taking your personal time to leave a positive review about your service experience here at INFINITI of South Bay. I am glad to hear that we were able to schedule your appointment quickly and that our app facilitated the experience. Our team always strives to be professional and provide outstanding service. We thank you for your business and we hope to see you again in the future! Carlos Robles Service Manager INFINITI of South Bay

September 23, 2020

Dealership Rating
Employee Rating

Very good customer service , friendly employees, and a short wait time for service. I would recommend this dealership for service for their Infiniti. They had a nice waiting area and good coffee as well. More

by NICOLEHARRISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wilson Chihuahua, Candice Roxas, Ever Villalobos

Dec 08, 2020

INFINITI of South Bay responded

Nicole, Thank you for letting everyone know that my team here at INFINITI of South Bay provide good customer service, got you in and out quickly and were kind and friendly. And - thank you for recognizing our waiting area. We just went through a remodel to create the luxury experience that the INFINITI client deserves. We appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

Dec 08, 2020

INFINITI of South Bay responded

Nicole, Thank you for leaving a five-star review online! Our service team always makes sure to provide great customer service, thank you for recognizing that. We are glad that you enjoyed our waiting area, it is the perfect place to relax while waiting for your vehicle. Please recommend INFINITI of South Bay to your friends and family as a referral is the best compliment we could receive. Thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

September 20, 2020

Dealership Rating
Employee Rating

Very impressed with my appointment & attention to detail!! We had the car detailed in addition to our maintenance appointment and we were very impressed with the quality of work! More

by JKAWAHITO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wilson Chihuahua, Candice Roxas, Ever Villalobos, Eddie

Dec 08, 2020

INFINITI of South Bay responded

There is nothing like a detail to make your vehicle look and feel new again. We are complimented with your kind words concerning the service you received while at INFINITI of South Bay. Thank you for calling out Wilson, Candice, Edson, Ever and even Eddie on this review. We appreciate your recommendation and your business. Carlos Robles Service Manager INFINITI of South Bay

September 17, 2020

Dealership Rating
Employee Rating

Horrible My experience was just terrible kept my car for 5 days And nothing was done I had the same issues going into the dealership as I did coming out plus 1 of my headlights was not working When both hea More

by SY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Wilson Chihuahua, Ruben Ruiz, Ever Villalobos

Nov 11, 2020

INFINITI of South Bay responded

Nobody at the dealership remembers this, and we cannot look you up in out system because you have not left a name. We apologize for your troubles. Can you please call me so that we can discuss this and make things right for you? You can reach me at 310-325-5555. Thank you, Carlos Robles INFINITI of South Bay Service Manager

September 16, 2020

Dealership Rating
Employee Rating

Very happy with the service I would recommend this dealership to my friends and family. Very clean and the service was great keep up the good work. More

by JAZYMEL4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 08, 2020

INFINITI of South Bay responded

Thank you for recognizing how clean we keep our dealership and our waiting area. We are glad to learn that you are happy with your service and you service advisor Edson. We appreciate your business and your recommendation to friends and family. Carlos Robles Service Manager INFINITI of South Bay

September 14, 2020

Dealership Rating
Employee Rating

I was greeted and assisted as soon as I walked in. I was given an estimated time of completion and they finished right on schedule. Everyone I came in contact with was friendly and professional. More

by EONE.LE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Dec 08, 2020

INFINITI of South Bay responded

Sounds like a wonderful experience from start to finish. Thank you for taking you time to tell others about the friendly and professional service you received with us here at INFINITI of South Bay. We are grateful for your loyalty. Carlos Robles Service Manager INFINITI of South Bay

September 10, 2020

Dealership Rating
Employee Rating

Fast and efficient. All needs met. Have been coming here for over. 20 years. Love the Infiniti products and services. Always give highest ratings yhsnks. More

by LJRLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 08, 2020

INFINITI of South Bay responded

Thank you for letting us know that Edson provided fast and efficient service and that he met your needs. We appreciate your loyalty over the past 20 years and that you are such a fan of the INFINITI brand. Thanks for your continued business, we appreciate you. Carlos Robles Service Manager INFINITI of South Bay

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