Edson Trujillo | Page 72

INFINITI of South Bay responded

Princess, Thank you for posting such a positive review of your experience here at INFINITI of South Bay with Candice. She sure is kind courteous and friendly with all her clients. But what we also like is that she is a great communicator, keeping her clients informed along the way. If you would like further detail on the service we recommend on your vehicle either Candice or I would be glad to go over this with you. Please don't every be afraid to ask for assistance, because we wouldn't be here without wonderful clients like you. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We are pleased to learn that you had a positive customer service experience here with our team. And, we thank you for recognizing each of them in your review. We do have express service with no appointment needed for Oil Changes, Tire Rotations, Engine Air Filters and Cabin Filters. Other changes do take additional time so please be sure to call in advance and make an appointment, and reserve a loaner vehicle should you need one. Thank you for your business and thank you for your recommendation. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We are glad you had great customer service! Thank you for letting us know that our service team here at INFINIIT of South Bay was professional, informative and friendly. Those are exactly the three adjectives we strive for in our talks and training. I'm so proud to learn that our training is working. Thank you for being such an awesome customer! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your positive review of your service experience here at INFINITI of South Bay with your Service Advisor Edson, and thanks for the call-out for Candice too. Trust is necessary in any relationship, and we are pleased to learn that Edson has provided the professionalism and knowledge to earn your trust. Thank you for the recommendation, your loyalty and for allowing us to serve you. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Mr. Jimenez, Thank YOU for bringing your Q50 to INFINITI of South Bay. We appreciate your loyalty and your recognition of our friendly and helpful staff. We look forward to seeing you again and are grateful for your business. Thank you! Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Mia, Thank you for your 5-Star Review and for including Wilson, Candice, Edson, and Everado from our service team as well as Anita from sales. We are appreciative that you have recognized the professionalism of our members and that you have found the to be helpful and honest. This makes me proud that our team has executed against our promise of integrity, accountability and exceptional client service. Thank you for your loyalty and for allowing us to serve you. Kelvin Bratcher INFINITI of South Bay Owner & General Manager

INFINITI of South Bay responded

Great to hear that my team was able to address all of your issues. Thank you for recognizing your Service Advisor Edson in your review. He works hand-in-hand with our Technicians to ensure that work is completed accurately and on-time. And, it was a PLUS to learn, that together, they were able to resolve the technology issue quicker than anticipated. We appreciate your loyalty and your business. Thank you. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Lisa, Thank you for your review of Edson and Everado here at INFINITI of South Bay. We are pleased to learn that you found their service to meet with your satisfaction. These two guys work very very hard every day to coordinate repairs and maintenance with our Technicians to ensure that service is completed quickly and accurately, and to communicate properly with with people like you, our valued client. We also thank you for recognizing the cleanliness our dealership. We are always clean, and now we are also taking special precautions. To see all of the precautions we are taking please visit www.infinitiofsouthbay.com/covid-19/ Thank you for your loyalty and for your business. Carlos Robles INFINITI of South Bay Service Manager