Edson Trujillo | Page 80

Thank you I of SB! Once again, I'm very pleased with the level of service at Infiniti of South Bay! Prompt service, attention to detail, and very courteous and competent Once again, I'm very pleased with the level of service at Infiniti of South Bay! Prompt service, attention to detail, and very courteous and competent staff! More

by DSELIG Verified Customer Verified Customer

Report | Print

Oil leak fixed Thanks for the loaner car while my oil leak was being repaired. Great service staff. They even returned a bank card I left in the loaner vehicle da Thanks for the loaner car while my oil leak was being repaired. Great service staff. They even returned a bank card I left in the loaner vehicle days later. More

by NELLY1BOY Verified Customer Verified Customer

Report | Print

Handling of problem solving and follow through A brand new car with 10k to have an engine go out was a big surprise but it happens. What happened afterwards is the experience I would like to tout a A brand new car with 10k to have an engine go out was a big surprise but it happens. What happened afterwards is the experience I would like to tout about. The service coordinator, Edson took a speedy measures to handle this situation and 3 weeks later I got a brand new engine without the noise, brand new brakes without the squeal, and back in shape like the first day I bought the car. Kept me informed throughout the whole process with courtesy. You can buy car at any dealerships but you cannot get the excellence in customer services at every dealerships. This one I am impressed! More

by MAEFORE1941 Verified Customer Verified Customer

Report | Print

Good customer service Hello. Thank for you're service and excellent customer service! We need a Infiniti dealership and car service around the west side. Santa Monica, Mar Hello. Thank for you're service and excellent customer service! We need a Infiniti dealership and car service around the west side. Santa Monica, Marina del Rey, Malibu, Beverly hills etc. I find it very complicated to take my car to the nearest Infiniti dealership which is far from I live. I am from Santa Monica and had to take my damaged vehicle all the way to Torrance which the "nearest dealership" If this message could get the Infinti franchise, busines or who ever is charge of setting a Infiniti location. This could be a big win for every Infinti owner. Thank you for you're patience. More

by JP307319 Verified Customer Verified Customer

Report | Print

Lack of follow up I came to your facility for my vehicle maintenance and the service from Ebson Trujillo was awesome as always but I was approach by Mark a sales rep ab I came to your facility for my vehicle maintenance and the service from Ebson Trujillo was awesome as always but I was approach by Mark a sales rep about making a new purchase and I was very interested. I told Mark I wanted to sale my Infiniti Fx 35 and he brought his manager and gave me a verbal price for my vehicle of 14k. He wanted me to do work on a deal but couldn't stay that day but I told them to follow up with me via emai or phone on Monday and gave Mark my business card and never got a call or email. On Friday the 5th I call multiples times to dealership and I was sent to voicemail many times. I call Cerritos Infiniti and started the process with them but later that day I received a call from Kaz and Ruben and they told me that they can beat any offer. I texted Kaz all the detail I was been given because i really wanted to do business with my local dealership where I get my service done. Ruben the manager took over the process and told me the same thing but later stop replying to my text so I figured he wasn't not interested. I finished my purchase with Infiniti Cerritos. We lease a Qx60 and purchase the maintenance package. I'm really evaluating my relationship with my southbay Infiniti dealership. I like the service I get with Edson but this is the second time you guys let me down with bad service on purchase side. So don't know what to do now. More

by J & K Verified Customer Verified Customer

Report | Print

Quick and friendly Usually my husband takes my car in for service but due to work schedules I took her in. Ever, the service rep, was extremely friendly and got me in an Usually my husband takes my car in for service but due to work schedules I took her in. Ever, the service rep, was extremely friendly and got me in and out as I needed to return to work. When I picked up my car Edson the service rep was really friendly and very knowledgeable as we discussed me possibly buying another Infinity as my lease is coming to an end. All in all wonderful experince. More

by STEFANI23 Verified Customer Verified Customer

Report | Print

Survey I had an emergency and just stopped by My vehicle was serviced immediately and I was offered shuttle to my destination Thank you very much I had an emergency and just stopped by My vehicle was serviced immediately and I was offered shuttle to my destination Thank you very much More

by OLGASTEPANENKO32 Verified Customer Verified Customer

Report | Print

Oil Change The waiting time I was given was inaccurate. I inquired about a military discount and didn't receive a favorable response. Fluid levels were not top The waiting time I was given was inaccurate. I inquired about a military discount and didn't receive a favorable response. Fluid levels were not topped off as promised. More

by MURRELLGARR Verified Customer Verified Customer

Report | Print

Very easy smooth process to get car maintenance done I booked the maintenance online. They sent me email reminder prior scheduled date. I waited in dealership where they provide, water, coffee, snacks, I booked the maintenance online. They sent me email reminder prior scheduled date. I waited in dealership where they provide, water, coffee, snacks, free wi-fi. It was very comfortable there waiting for the service to be done. Finally they also washed my car for free. Thanks. More

by James from PVP Verified Customer Verified Customer

Report | Print

36k mile service My car’s service was thorough, on time, and reasonably priced. Staff was helpful and friendly. I always seem to have a good experience at this deale My car’s service was thorough, on time, and reasonably priced. Staff was helpful and friendly. I always seem to have a good experience at this dealership. More

by ANDOSURF Verified Customer Verified Customer

Report | Print