Edson Trujillo | Page 81

INFINITI of South Bay responded

Sounds like you rolled into a great deal with your tires. We are pleased to learn that it was easy for you to order them and schedule your appointment all online... the marvels of modern technology making our lives easier. Special thanks to our software teams for helping us provide these capabilities. Occasionally we offer the buy 3 get one free tire special, which is a great deal and popular with our customers. But remember... if you ever find a better price on a tire we offer, we’ll match it. If you find a better price within 30 days, we’ll refund the difference. Some exclusions do apply so please ask your Service Consultant for details.

INFINITI of South Bay responded

Kudos to Candice and Edson for providing great service during your first visit to INFINITI of South Bay. We are glad that you found them to be professional and helpful, and that you were kept informed throughout your service experience. Please try us again, and remember to check our website for current service promotions, offers and discounts. We appreciate your business and are grateful for your review. Thank you.

INFINITI of South Bay responded

We understand how upset you must be, and hope that your watch and necklace were simply misplaced and you have found them by now. Our service paperwork that gets signed at time of service does state that we are not responsible for anything left in your vehicle and recommend that you take anything of value with you. We spoke with our technicians and valets and also reviewed our security tapes. While your vehicle was with we did not see anyone access the trunk of your vehicle. Please contact us to let us know if you've found your personal items. Thank you.

INFINITI of South Bay responded

Thank you for your positive review of your service experience here at INFINITI of South Bay. We apologize that your part had to be resent and the frustration that this caused. Please let us know if we can do anything else for you. We appreciate your business and for servicing your vehicle at INFINITI of South Bay. Thank you!

INFINITI of South Bay responded

Thank you for your 5 Star review and for recommending Candice and Edson here at INFINITI of South Bay. It is reassuring to know that you found their service to be helpful and professional. We likewise appreciate your feedback on the other service advisors and will have Candice and Edson be role model examples for them. Thank you for servicing your vehicle at INFINITI of South Bay,

INFINITI of South Bay responded

Thank you for your awesome review of your service experience here at INFINITI of South Bay. We appreciate your recognition of Edson for being both kind and professional and are pleased that your vehicle was repaired properly and completed as promised. Thanks for your recommendation and your loyalty. We love our loyal clients, thank you!

INFINITI of South Bay responded

Thanks for your positive review of your service experince here at INFINITI of South Bay with Edson. Unfortunately when vehicles hit this age and mileage they do begin to have higher repair and maintenance needs. We are glad we were able to help get you back on the road again. If you'd like to stop the headaches of higher maintenance costs, then please know that we have many great promotions on new vehicles with new vehicle warranties. Or, try our Certified PreOwned Selection for warrantied preowned inventory. We'd be glad to help get you in a new ride.

INFINITI of South Bay responded

Thank you for your positive review of your experience here at INFINITI of South Bay. Our technicians have to pass hours of INFINITI testing to become INFINITI certified. And, they need to take annual courses and tests to keep their certification. This is why when you come to INFINITI of South Bay your repair is done on time and right the first time. We appreciate your business and thank you for reviewing us online.

INFINITI of South Bay responded

Thank you for posting online that you received "Awesome Customer Service" from Edson here at INFINITI of South Bay. And, we appreciate your recognition that Edson is never pushy. We only recommend maintenance or repairs that are needed to keep your vehicle safe and running smoothly. Compliments to Edson for listening to the client, explaining and providing sound advice. We appreciate your business - thank you!

INFINITI of South Bay responded

Thank you for letting us know we provided "Excellent Customer Service" during your visit to INFINITI of South Bay. We appreciate that you have recognized Edson and Everado in your review and how they helped make your visit exceptional. We appreciate your business and your loyalty - thank you for the last 7 years together.