Edson Trujillo | Page 81

INFINITI of South Bay responded

Afariasmb, We appreciate your positive review of your experience here at INFINITI of South Bay and are pleased that we were able to surprise and delight you. Our hat's are off for Wilson and Edson. Thanks to the both of you for making such a positive difference by being friendly and accommodating to our clients. Thanks for your review and recommendation. We look forward to providing an exceptional client experience on your next and every visit. Thank you.

INFINITI of South Bay responded

Mack, We appreciate your straight forward approach and your appreciation of the same from our service team. While other dealerships might up-sell, we insist on taking the following simple and customer-centric approach... 1) recommending only repairs or maintenance that are truly needed now, and then 2) informing our clients of items that may soon become a concern or issue. We are glad that you found Edson to be professional and personable, and if we could find 10 employees like him we'd hire them on the spot. He is truly exceptional. Thank you for your review, your business and in believing in the team here at INFINITI of South Bay.

INFINITI of South Bay responded

Thank you for posting your positive experience at INFINITI of South Bay, and for your willingness based on your experience to recommend us. Being greeted with a smile, having a knowledgeable service advisor and being treated fairly are all items that we train our staff to deliver. We are proud that we were able to deliver for you. Thank you for your business and for recognizing Edson for his service.

INFINITI of South Bay responded

It is the personal approach in delivering great customer service that sets INFINITI of South Bay apart from others. We are grateful for your business, and in recognizing our team. We have recently invested in upgrading our service area to provide the luxury experience that is the INFINITI brand. We are pleased to learn that you found our lounge to be clean and loaded with amenities. We are grateful for clients like you, thank you.

INFINITI of South Bay responded

Such a great review! Thank you so very very much for your loyalty and your trust. Our team works to provide fast, friendly and professional service, letting our clients know the status of their vehicle during its process in our service department. It is fulfilling when this is recognized. Thank you and we appreciate the time to have taken to recognize our team.

INFINITI of South Bay responded

"Always treated like #1" We can't think of a more complimentary headline to communicate the level of service we are trying to provide here at INFINITI of South Bay. Thank you so very much for your compliments on your Service Advisor Edson. A Service Advisor can make or break the service experience and we have trained our team to be focused on customer satisfaction. And thank you for your recognition of our lounge and its amenities. We strive to provide the same luxury experience that you enjoy in your INFINITI vehicle in our service and facilities. It's always a pleasure to serve you and we greatly appreciate the time you have taken to share your experience. Thank you!

INFINITI of South Bay responded

It is so unfortunate to hear that you are not pleased with our labor rate. Please know that all of our technicians are INFINITI certified. To become certified technicians need to pass rigorous competency tests and must retrain annual tests to maintain their certification. This means that they can diagnose an issue correctly the first time and perform the repair better and faster than those who have not been trained. Also, we have a luxurious dealership with a comfortable lounge with many amenities. We have an award winning service staff that is friendly, fast and efficient in an effort to provide an exceptional level of customer service. With all of this, you'll always receive good value when you service your vehicle at INFINITI of South Bay.

INFINITI of South Bay responded

What a great review, we so appreciate your loyalty through all the maintenance and repairs. And it's good to know that Edson was there and came through for you every time. It sure feels good to have someone you can rely on and trust. We are super pleased that you found that in Edson here at INFINITI of South Bay. It's a pleasure serving you and thank you for your business.

INFINITI of South Bay responded

We apologize that you were unable to get a service loaner. We are currently working with INFINITI to clear more inventory for use as loaner vehicles. Until then please know that loaners are available on a first come first served reservation system. We have opened an investigation into why your vehicle was returned with it's check engine light on. That is such a basic miss that we believe there must be more to the story. Thank you for your business.

INFINITI of South Bay responded

Thank you for letting us know that you have had repetitive issues with your clutch. That must be frustrating to have to come back multiple times. We will investigate this matter to better understand how we can best serve you during this difficult time. Thank you for your patience, we appreciate it.