Edwar Guerrero
Edwar Guerrero at Westside Lexus

Edwar Guerrero | Page 12

Sales Consultant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.9
135 Reviews
4.9

135 Reviews

Write a Review

Dealership Experience

9 yrs, 5 mos

Industry Experience

9 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

135 Reviews of Edwar Guerrero

December 27, 2020

Dealership Rating
Employee Rating

We leased our second car from Westside and were very pleased with the customer service and attention to our needs. We would recommend Edwar to others. More

by korinbrody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anil Sharma

Dec 28, 2020

Westside Lexus responded

Thank you for trusting Westside Lexus with your business! It is fantastic to hear that Edwar helped you into another vehicle and we wish you safe travels!

December 06, 2020

Dealership Rating
Employee Rating

Scammed... I was charged for a “dealer installed” addon. Took delivery of the vehicle and found out when I got home that it wasn’t installed. Called Edwar to get a refund for the difference, but he says man More

by tg_76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 21, 2020

Westside Lexus responded

If there was a mix-up on our end here I sincerely apologize. I can understand why this would be such a frustrating experience, and I would like to see if there is anything that I can do to make things right. I won't be able to find your contact information from this review, so would you please give me a call? Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

Jan 04, 2021

tg_76 responded

We are so glad that we were able to reach out to James Breaux general sales manager. He was able to refund a service that we did nothing receive. It would have save us so much frustration if we contact him first vs our sales person. Thank you so much for helping us.

December 04, 2020

Dealership Rating
Employee Rating

Amazing rapport was established. They were understanding of the situation and listened to their customers request. A lot of effort was shown and we absolutely appreciated. More

by MP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau, Ben Stephens , Hai Do

Dec 04, 2020

Westside Lexus responded

Reviews like this one make our day! Customer service is our priority and we are thrilled that this was reflected in your experience. Thank you for being a wonderful Westside Lexus customer!

November 28, 2020

Dealership Rating
Employee Rating

I had to pay more on top of the negotiated price for a “dealer installed” option. Westside proceeds to deliver vehicle without it being installed. Then, says it is impossible to refund the difference. Fee More

by tg_76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 14, 2020

Westside Lexus responded

If there was a mix-up on our end here I sincerely apologize. I can understand why this would be such a frustrating experience, and I would like to see if there is anything that I can do to make things right. I won't be able to find your contact information from this review, so would you please give me a call? Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

November 21, 2020

Dealership Rating
Employee Rating

Excelente atención muy agradecida por haber hecho trató con ustedes el señor Edwar Guerrero nos atendió súper bien muy estoy muy contenta con mi nuevo carro gracias. More

by RIVERYMAYELIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 24, 2020

Westside Lexus responded

Felicidades por su vehículo nuevo! El cliente es nuestra máxima prioridad en Westside Lexus y es excelente oír que tuvo una buena experiencia trabajando con Edwar. Apreciamos su comentario y esperamos volver a verle en el futuro!

November 19, 2020

Dealership Rating
Employee Rating

Edwar guerro was terrific, great to work with! He made the buying experience pleasant and professional. He also was very thorough during the delivery process More

by btls1965
Customer Service
Friendliness
Recommend Dealer
Yes
Nov 19, 2020

Westside Lexus responded

Reviews like this one make our day! Edwar is certainly just as friendly and attentive as your describe, and we'll be sure to pass along your kind words to him. Thank you for your confidence in Westside Lexus, and enjoy your new vehicle!

November 19, 2020

Dealership Rating
Employee Rating

Both Joey and Edwar did an excellent job at showing us the different vehicles and answering our questions. Will be recommending friends to this Lexus. More

by Jose Murillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joey Broussard

Nov 19, 2020

Westside Lexus responded

Your endorsement means the world to us, Jose! We're so happy to hear that Joey and Edwar delivered such an attentive car-shopping experience. Thank you for your confidence in Westside Lexus!

November 18, 2020

Dealership Rating
Employee Rating

Great working with the team. I’ve been an 8 year Lexus owner and the service and quality is unparalleled! Twice satisfied customer coming from down south! More

by khrystian08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nam Pham

Nov 18, 2020

Westside Lexus responded

We're so lucky to have you in the Westside Lexus family! It's been our pleasure to work with you over the years, and we hope your loving your newest vehicle!

October 21, 2020

Dealership Rating
Employee Rating

It is such a great place as its brand. Friendly Environment. Make my productive day. Recommended dealer for the one who is looking for their next Lexus. More

by TepSiem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Chau

Oct 21, 2020

Westside Lexus responded

Thank you for your confidence in the Westside Lexus team! We appreciate your support and are wishing you many safe and happy miles down the road!

October 10, 2020

Dealership Rating
Employee Rating

Dealership and salesman great! I’m was surprised to find that financing was set up before we went elsewhere. Must have been a miscommunications between us and finance department More

by heugatters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau

Oct 12, 2020

Westside Lexus responded

Thank you for taking the time to write us a review! We apologize for the miscommunication and appreciate your feedback. Have a great week!

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