Edwar Guerrero | Page 9

Westside Lexus responded

Thank you for the great review! We appreciate your business and are happy to hear that Edward delivered such an outstanding purchase experience. Drive safely, and we hope to see you back again at Westside Lexus!

Westside Lexus responded

Congratulations on your new car! We are thrilled that our team was so helpful and communicative every step of the way and we appreciate you taking the time to leave a review. Thank you from all of us at Westside Lexus!

Westside Lexus responded

This is a concerning review to read. We strive to make the purchasing process go smoothly for our guests and it certainly sounds like there was a miscommunication here regarding your purchasing agreement. I would be grateful to discuss this with you more in-depth, but since I am unable to find your contact information from this review, please consider giving me a call. Thank you. James Breaux - General Sales Manager - 1 (281) 558-3030

Westside Lexus responded

We really appreciate you taking the time to share your positive feedback about our service department. Given the nature of your review, it seems that the 3-star rating may have been accidental, but if there is anything more we can do to make you a happy customer, please feel free to be in touch. Thank you, Michael Lorch - Service Department Manager - 1 (281) 582-8654

Westside Lexus responded

I am sorry to read this review. We strive to deliver a seamless and transparent purchase experience, and it is never our intention to mislead our guests. I assure you that we will use this feedback to improve our communication practices in the future. Lastly, I would appreciate the chance to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please don't hesitate to reach out. Best, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

Westside Lexus responded

You've really hit the nail on the head here! We're proud to give our guests all the information they need to make a comfortable and confident choice at Westside Lexus, and it's excellent to hear you appreciate our efforts. Thank you for sharing some kind words about our team and our service, and we look forward to our next chance to work together!

Westside Lexus responded

Congrats on your new Lexus! We are glad that you enjoyed your purchase experience here at Westside Lexus! It's great that your visit went smoothly. Happy driving!

Westside Lexus responded

We are truly happy that our team made sure that you had a nice experience here at Westside Lexus! I'm disappointed, however, that you were frustrated that you weren't offered this discount. We strive to ensure that our customers feel taken care of, and I regret that this wasn't the impression we left. If there's anything else we can do for you, please let us know. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

Westside Lexus responded

Nos alegra oír que le pudiéramos ayudar, Adolfo! Gracias por compartir y por poner su confianza en el equipo de Westside Lexus - le deseamos muchas millas felices adelante! Cuídale!

Westside Lexus responded

Thanks for taking the time to leave Westside Lexus this great review! We're pleased that our team made the purchase process a seamless one.