Edward Bijou | Page 4

Very easy to work with. Did not try to take advantage of me by adding on unwanted items. I highly recommend this dealership. Did not try to take advantage of me by adding on unwanted items. I highly recommend this dealership. More

by DPOE77 Verified Customer Verified Customer

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I was very pleased with service and care they took. They found us a car very quickly and could not have made this any easier than it was . I also am impressed with the service department. Very accom They found us a car very quickly and could not have made this any easier than it was . I also am impressed with the service department. Very accommodating. Haresh is fantastic ! More

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Great sales and service experience, definitely worth the drive for a great car buying experience! drive for a great car buying experience! More

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Everyone is really cool. All super knowledgeable and ready to help me make sure my car runs really well All super knowledgeable and ready to help me make sure my car runs really well More

by Prithu Verified Customer Verified Customer

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I am updating this review: Thank you to Anthony Landi, the service manager who did the right thing and responded to me and fixed my vehicle at no charge. I just got it back today. He was very pleasant to the service manager who did the right thing and responded to me and fixed my vehicle at no charge. I just got it back today. He was very pleasant to work with and did what he said he would do. He kept his word. I am leaving the rest of the review though, because it happened and people should know. Food for thought: All this negativity could have been avoided if I was just told the truth in the 1st place. If you don't have your word you have nothing. I am pasting in the email I sent to the GM and owner of this dealership describing my experience.. I want to relay to you what happened to me at your Arlington Lexus dealership. On March 8, 2022 I went in to your dealership to see a used Toyota Minivan. I'll skip the part how I was pulled over by the police when I was test driving it because it had no plates. Later when I was discussing purchasing it with your salesman I expressed concern about the timing belt because I know that they should be changed at 90,000 miles on these vehicles ( this one had 142,000) and most people don't have it done. I didn't want to buy a vehicle that I would have to put more money into before I could drive it. That is a very costly repair and if the belt breaks it ruins your engine. Your used car department manager, Hanson, was called in and said they would check it to make sure that it was okay. Your salesman escorted me to the service bay where a tech showed me the serpentine belt & told me it was the timing belt. I didn't think it was right so I asked him if he was sure it was the timing belt and he said yes. Back in the salesman's office I checked with my mechanic and then knew he lied to me. I told your salesman that he lied to me and that wasn't the timing belt. Your salesman went to check it out. He came back and admitted it wasn't the right belt but that he got a different tech to check the timing belt and it was okay. I was apprehensive but purchased the vehicle after he put in writing (please see attached) that the belt was replaced. Yesterday (3/16/22) I had my mechanic check the belt because I didn't trust what I was told and the belt had never been replaced. It has cracks in it and is in bad shape, I could have lost my engine if it broke and now I can't drive the vehicle. I called your dealership 3/16/22 and left a message with a manger. Your salesman called me and said Hanson would call me today 3/17/22. Hanson called me this morning and I relayed the story again and how I had to miss work because I don't want to risk ruining my engine. I expressed how angry I was and that I need to know what they were going to do about it right away because I need to go to work tomorrow. I need a vehicle. Hanson promised he would call me at 12:30 after he had a meeting with the GM. By 2:30 I hadn't heard from him so I called and got his voicemail. I left a message for him to please let me know what was going on. No response. I then left a message on your manager's voicemail and got no response. By 5:00 pm with no one getting back to me I filled out the survey you sent me. Instantly Hanson called me and told me since I gave a bad review he couldn't help me and hung up the phone on me. Is this how your dealership does business? If I was buying a Lexus and wasn't a woman would I have been treated this way? Are either of you going to do anything about this situation or will you just ghost me as well? To say that I am shocked, angry, and totally dismayed is an understatement. I paid you $8000 for a vehicle I can't drive because you lied to me. I really hope you do the right thing and I would be glad to alter my survey with the solution that you come up with to rectify this. I appreciate your quick attention to this matter. More

by LFAUST1 Verified Customer Verified Customer

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My service advisor Tony truly went above and beyond to make sure I have a great experience with my car service. So far the service, sales and in general the customer service has gone above and beyond for make sure I have a great experience with my car service. So far the service, sales and in general the customer service has gone above and beyond for me. Very happy to come here. Thanks More

by MALEK.SYLWIA Verified Customer Verified Customer

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I took my car in for a service, which was covered in my lease. I waited for my vehicle, grabbed their free coffee, completed my office work comfortably in their luxurious dealership in the meantime. Mr. Ed lease. I waited for my vehicle, grabbed their free coffee, completed my office work comfortably in their luxurious dealership in the meantime. Mr. Eddy Bijou was very helpful in coordinating everything for me. I would recommend Mr. Bijou for leasing or purchasing your vehicle at this dealership. More

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It's really hard to decide where to start my rant. So, I arrived here hoping for some nice service to get myself a decent car, and later that day left this place speechless. No words. I had a pleasure t arrived here hoping for some nice service to get myself a decent car, and later that day left this place speechless. No words. I had a pleasure to meet Edward and Mitch, who guided me through the process, provided the best options, and made trade-in and purchase extremely quick and smooth. Such great people make this place exceptional. 11 out of 10. I will spead the word and recommend this place to everybody. Good job on that, Lexus of Arlington 👍 More

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I have purchased vehicles from the dealership and have always had a great experience. This time was no different. My sales rep Mark Burdeen has retired but he was kind enough to refer me to Ed Bijou who d always had a great experience. This time was no different. My sales rep Mark Burdeen has retired but he was kind enough to refer me to Ed Bijou who did an outstanding job helping me as did the manager. I have already referred a friend to Lexus of Arlington. Thank you! More

by GEORGE.MEDE Verified Customer Verified Customer

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Friendly very educated and warm crew, will recommend to all of my friends and family all of my friends and family More

by FALCONAUTO1 Verified Customer Verified Customer

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