Edward Gregory

All was good Thank you dearly Helpful and timing perfect Ride share needed was good perfect Ride share needed was good More

by tarahart72yahoo Verified Customer Verified Customer

Print

A pleasure once again dealing with Lee Folsom and will continue to do so great salesman continue to do so great salesman More

by NORMAN8832096 Verified Customer Verified Customer

Print

Absolutely amazing service and sales. These people go the extra mile to make you happy as a customer. These people go the extra mile to make you happy as a customer. More

by DPaynter Verified Customer Verified Customer

Print

They were outstanding with my service needs as this was my first experience with this dealership. my first experience with this dealership. More

by ERICBNORTH74 Verified Customer Verified Customer

Print

Very courteous and helpful . Helped me to my car. I have difficulty walking without help Helped me to my car. I have difficulty walking without help More

by allenlazya Verified Customer Verified Customer

Print

Eddie is the best service writer at your facility, very helpful and takes his time explaining everything helpful and takes his time explaining everything More

by MATTDEAKINS Verified Customer Verified Customer

Print

We have purchased 6 vehicles from this location over many years. I can’t say anything but good about the employees and the service. Would highly recommend. years. I can’t say anything but good about the employees and the service. Would highly recommend. More

by jeml1957 Verified Customer Verified Customer

Print

Always have great service. Edward was the service advisor and assisted get truck in and out quickly Edward was the service advisor and assisted get truck in and out quickly More

by HORSECARRIAGETRANSPORT Verified Customer Verified Customer

Print

One of the easiest dealerships to work with. Never have any issues getting things done or taken care of !! Never have any issues getting things done or taken care of !! More

by Jollylu60 Verified Customer Verified Customer

Print

I recently took my truck to Roundtree Moore after my dash showed a DEF warning. I purchased my own scanner, which indicated that the DEF heater had failed. When I researched the issue, I saw that some vehicl showed a DEF warning. I purchased my own scanner, which indicated that the DEF heater had failed. When I researched the issue, I saw that some vehicles have had recalls or extended coverage for DEF heater problems. I called the dealership and was told that if it was a recall issue, it would not cost me anything. I brought the truck in and explained exactly what my scanner showed. I was told they would check it out and let me know before doing anything. A few hours later, I received a call confirming that the DEF heater was out — the same issue my scanner had already identified — and was quoted approximately $1,180 plus labor to replace it. I was also informed that my truck had gone into limp mode. When I declined the repair, I was told I owed $238 just for them confirming the DEF heater was out. I was also told it would cost an additional two hours of labor to force a regeneration to get it out of limp mode — something my own scanner is capable of doing. I understand dealerships charge diagnostic fees, but it is frustrating to be told beforehand that it may not cost anything if related to recall, then be charged nearly $250 to confirm what was already diagnosed. The total repair estimate being well over $1,000 plus labor only added to that frustration. I believe customers deserve transparency and clear communication upfront about diagnostic costs and potential coverage before work begins. Unfortunately, this experience did not leave me feeling confident or valued as a customer. That is my honest experience. More

by richardparrish000 Verified Customer Verified Customer

Print