Edward Moore
Edward Moore at Mercedes-Benz of Silver Spring

Edward Moore | Page 22

Sales and Leasing Consultant

Mercedes-Benz of Silver Spring

3301 Briggs Chaney Rd.
Silver Spring, MD 20904

Contact Me
5.0
258 Reviews

Dealership Experience

7 yrs, 6 mos

Industry Experience

16 yrs, 7 mos

5.0

258 Reviews

Write a Review

258 Reviews of Edward Moore

June 18, 2021

Dealership Rating
Employee Rating

Edward did a great job working with me . He handled all of my questions in a great manner Al. Will recommend him to friends and family looking for a Mercedes- Benz. More

by Jamesdboller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 19, 2021

Mercedes-Benz of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks for the recommendation, and have an amazing day!

June 12, 2021

Dealership Rating
Employee Rating

Very friendly staff. Neat & tidy dealership. Lot is full with various vehicles to choose from. Fair negotiation. Price matched with other dealership. Edward Moore (New Sales) made our day. More

by rahimasamar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 12, 2021

rahimasamar responded

Highly recommended. They have big inventory. Offers price match too !!! Visit today and ask for Edward Moore (New Sales & Lease).

May 29, 2021

Dealership Rating
Employee Rating

Excellent service. Mr Moore was very good. He and Ms. Whitney was very patient and clearly described the cars' function when asked. I was overall happy with the service as they helped me find the perfect More

by Aileen
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charlotta Whitney

May 26, 2021

Dealership Rating
Employee Rating

I had been looking for a 2018 GLE 350 for a couple of weeks before stopping by the MB dealership in Silver Spring. Upon my arrival, I booked an appointment with Edward who gave me a heartwarming welcome. More

by Franck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 27, 2021

Mercedes-Benz of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 18, 2021

Dealership Rating
Employee Rating

Edward Moore at Mercedes-Benz of Silver Springs is Awesome! Definitely go check him out if your looking to buy a new car. You won’t be disappointed. P.S. I love my convertible! More

by Ash
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 19, 2021

Mercedes-Benz of Silver Spring responded

Hi Ash, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 01, 2021

Dealership Rating
Employee Rating

Most of the employees are very friendly and courteous. My sales person was also very helpful and easily reachable. I will recommend this dealership to other family members. More

by Memunawaritay
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christian Gonzalez

May 02, 2021

Mercedes-Benz of Silver Spring responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

May 01, 2021

Dealership Rating
Employee Rating

Great people & service. My experience was great. Thank you for all of your help. We may be back for another car & we will refer too. More

by n.sergeant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charlotta Whitney

May 02, 2021

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 29, 2021

Dealership Rating
Employee Rating

Edward!!! Your the best! I’ve never felt more comfortable buying a car then with you!! Very professional and super knowledgeable about Mercedes-Benz! Recommend More

by Sanchez.Victor
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: May from Finance Dept!!!

Apr 30, 2021

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 29, 2021

Dealership Rating
Employee Rating

Ed really took care of us. We came in for a test drive but left with a CPO vehicle that we are going to enjoy 😉 More

by cddedc
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Fischer

Apr 30, 2021

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 23, 2021

Dealership Rating
Employee Rating

Quite possibly the most unprofessional dealership I have encountered, especially amongst luxury brands. A true detriment to the Mercedes brand. Did deal through MBUSA.com website, including pre-approval thr More

by dmags4450
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Keith Nichols, Carlos Arias , Jim Elefantis

May 10, 2021

Mercedes-Benz of Silver Spring responded

dmags4450 As discussed, this was a very unique vehicle with interest from many potential buyers. The online credit application that you submitted directly to Mercedes-Benz Financial Services was done without a final agreement with our dealership on the purchase terms and a variety of tasks needed to be completed before it could be finalized. While this was going on, this vehicle was purchased by another shopper. Lastly, our records only show communication with you about the vehicle and no arrangements for a wire transfer were made. Please feel free to contact our General Manager, Jim Elefantis, at 301-890-7658 or jelefantis@mileone.com if you would like.

May 10, 2021

dmags4450 responded

"Build your deal" was done through MBUSA.com at full price with no contingencies, and with pre-approval from Mercedes-Benz Financial. This should have automatically caused a pause in any other deals until this one was completed or rejected. Instead GM Jim Elefantis had a very pompous attitude which permeates top down. Raised the price after my deal submitted, by $4000, and THEN sold to another customer, all while refusing to return my email or phone calls. Elefantis attitude was "our dealership is in a strong market area where we can basically dictate our "policies". That policy is it is never sold until sold, until all documents signed, first come first serve. Take you chances on a plane ticket etc, After deal was submitted, with no response from Sales manager or GM Jim Elefantis, I contacted MBUSA. The forwarded complaint/issue back to Elefantis for response within 24 hours. NO RESPONSE. Sold car 2 days later, at increased price, without responding or rejecting deal. True bait and switch with no intention to sell at advertised price. Extremely poor reflection on Mercedes, and they should not allow that to happen. But as Jim Elefantis said, "I can do what I want".

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