Edward Moore
Edward Moore at Mercedes-Benz of Silver Spring

Edward Moore | Page 22

Sales and Leasing Consultant

Mercedes-Benz of Silver Spring

3301 Briggs Chaney Rd.
Silver Spring, MD 20904

Contact Me
5.0
252 Reviews

Dealership Experience

7 yrs, 4 mos

Industry Experience

16 yrs, 5 mos

5.0

252 Reviews

Write a Review

252 Reviews of Edward Moore

May 01, 2021

Dealership Rating
Employee Rating

Great people & service. My experience was great. Thank you for all of your help. We may be back for another car & we will refer too. More

by n.sergeant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charlotta Whitney

May 02, 2021

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 29, 2021

Dealership Rating
Employee Rating

Edward!!! Your the best! I’ve never felt more comfortable buying a car then with you!! Very professional and super knowledgeable about Mercedes-Benz! Recommend More

by Sanchez.Victor
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: May from Finance Dept!!!

Apr 30, 2021

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 29, 2021

Dealership Rating
Employee Rating

Ed really took care of us. We came in for a test drive but left with a CPO vehicle that we are going to enjoy 😉 More

by cddedc
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Fischer

Apr 30, 2021

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 23, 2021

Dealership Rating
Employee Rating

Quite possibly the most unprofessional dealership I have encountered, especially amongst luxury brands. A true detriment to the Mercedes brand. Did deal through MBUSA.com website, including pre-approval thr More

by dmags4450
Customer Service
Friendliness
Price
Recommend Dealer
No
May 10, 2021

Mercedes-Benz of Silver Spring responded

dmags4450 As discussed, this was a very unique vehicle with interest from many potential buyers. The online credit application that you submitted directly to Mercedes-Benz Financial Services was done without a final agreement with our dealership on the purchase terms and a variety of tasks needed to be completed before it could be finalized. While this was going on, this vehicle was purchased by another shopper. Lastly, our records only show communication with you about the vehicle and no arrangements for a wire transfer were made. Please feel free to contact our General Manager, Jim Elefantis, at 301-890-7658 or jelefantis@mileone.com if you would like.

May 10, 2021

dmags4450 responded

"Build your deal" was done through MBUSA.com at full price with no contingencies, and with pre-approval from Mercedes-Benz Financial. This should have automatically caused a pause in any other deals until this one was completed or rejected. Instead GM Jim Elefantis had a very pompous attitude which permeates top down. Raised the price after my deal submitted, by $4000, and THEN sold to another customer, all while refusing to return my email or phone calls. Elefantis attitude was "our dealership is in a strong market area where we can basically dictate our "policies". That policy is it is never sold until sold, until all documents signed, first come first serve. Take you chances on a plane ticket etc, After deal was submitted, with no response from Sales manager or GM Jim Elefantis, I contacted MBUSA. The forwarded complaint/issue back to Elefantis for response within 24 hours. NO RESPONSE. Sold car 2 days later, at increased price, without responding or rejecting deal. True bait and switch with no intention to sell at advertised price. Extremely poor reflection on Mercedes, and they should not allow that to happen. But as Jim Elefantis said, "I can do what I want".

April 19, 2021

Dealership Rating
Employee Rating

dealership has the best prices for Mercedes CPO vehicles and has a ton of options. Process was smooth and fairly easy and left the dealership with my dream car. More

by omar15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Fischer

Apr 20, 2021

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 19, 2021

Dealership Rating
Employee Rating

Edward is an awesome salesman. He takes pride in what he does!! Customer service skills are impeccable, I would definitely buy from him again!!!! Thanks Edward More

by jihadahwilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dorit Figueroa

Apr 20, 2021

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 18, 2021

Dealership Rating
Employee Rating

The salesperson was professional and caring. He also reached out to me after the purchase. I would definitely recommend my friends and family to purchase from Mercedes Benz Silver Spring. More

by Arainiadruitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dorit Figueroa

Apr 18, 2021

Mercedes-Benz of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 17, 2021

Dealership Rating
Employee Rating

Edward is very professional and was thorough in the process both for myself and mercedes benz of silver spring. Thank you, edward. Give this guy a promotion! More

by Djumterps
Recommend Dealer
Yes
Apr 18, 2021

Mercedes-Benz of Silver Spring responded

Hi, thanks for your praise and kind comments about our team. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 12, 2021

Dealership Rating
Employee Rating

I had an excellent car purchase experience. I had no issues with my New Benz . Edwards is the best . He made it easy and flawless . He is very helpful and responsive any time I need info about my car ev More

by alemieneh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 13, 2021

Mercedes-Benz of Silver Spring responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 04, 2021

Dealership Rating
Employee Rating

mr. moore along with his other colleagues exemplified exceptional professional service throughout my car purchasing experience. i would highly recommend mercedes of silver springs to anyone looking to pu More

by waynee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 05, 2021

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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