Edward Obando | Page 2

Quick and easy, Edward was very pleasant to work with! My experience at Norm Reeves was quick and easy, Service Advisor Edward was very pleasant to work with! My experience at Norm Reeves was quick and easy, Service Advisor Edward was very pleasant to work with! More

by samanthavazquez1998 Verified Customer Verified Customer

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My experience showed the dealer's anti-consumer practices such as charging a small fortune $190 for a Diagnostic check (which is then applied to the cost of the repair. This is a predatory tactic to bully cu such as charging a small fortune $190 for a Diagnostic check (which is then applied to the cost of the repair. This is a predatory tactic to bully customers to commit to the insane markups this dealership sets. I was told I needed to replace my 2018 Honda civic's left rear wheel speed sensor. Edward told informed me the repair would be $500. Upon looking up the cost of the part. I noticed it was $50 on the HondaPartsNow website. When I asked for a breakdown of the cost. Edward told me the part cost $100. Then asked for the website where I saw to confirm then denying seeing the part for a lower cost and is available at the dealer inventory. I then asked ok hypothetically speaking if the part is $100. Why am I being charged $400 for a 20-30 min job which consists of removing the wheel and plugging in the new sensor. Edward told me it needs to be configured and fed me some more nonsense and this configuration computer is expensive which is what requires the $400 price tag. I confirmed this sensor is plug and play and does not need to be calibrated. I refused service, and replaced it myself withing 30 minutes. As expected the sensor was plug and play. So now I essentially paid and insane $190 fee for a diagnostic check. I would have respected it more if Edward would have come clean and told me the dealership charges $200 an hour and they are charging me for 2 hours work. Which is still insane for a 20 minute or less job for a professional. The dishonest and insane markup is why I gave 1 star. If I could I would demand More

by NUNEZGARY4279 Verified Customer Verified Customer

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Took my car for service at Norm Reeves. Edward was polite and professional. Good communication Highly recommended! Edward was polite and professional. Good communication Highly recommended! More

by Brian Verified Customer Verified Customer

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Courteous. Efficient. Helpful. Professional. Friendly. Knowledgable. Attentive. Made the whole experience pleasant. Represented the Honda brand well. Efficient. Helpful. Professional. Friendly. Knowledgable. Attentive. Made the whole experience pleasant. Represented the Honda brand well. More

by ctweitmann Verified Customer Verified Customer

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Great service and efficient too! We drive all the way out to the HB location even though there's one in Irvine. We drive all the way out to the HB location even though there's one in Irvine. More

by wong.anthonyt Verified Customer Verified Customer

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Quick and efficient. Norm Reeves fixed the issue I was having with my vehicle in a timely manner. Norm Reeves fixed the issue I was having with my vehicle in a timely manner. More

by caz10 Verified Customer Verified Customer

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I was greeted by friendly employees and assigned to Edward for my service. He was helpful and friendly. My car was done on time and at the price quoted. Edward for my service. He was helpful and friendly. My car was done on time and at the price quoted. More

by Pbaileyhb Verified Customer Verified Customer

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Good service. Service is good. Comfy lounge. Can relax while you wait for repair to finish. Service is good. Comfy lounge. Can relax while you wait for repair to finish. More

by TR7 Verified Customer Verified Customer

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Easy appointment, Quick service. Had my car records available and knew what was needed. Clayton kept me informed of progress updates. Had my car records available and knew what was needed. Clayton kept me informed of progress updates. More

by kyle.khatunk Verified Customer Verified Customer

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Very straightforward. I pulled up with a small problem caused by another dealer and was welcomed by Edward. The issue was fixed promptly and I was on my way home within 1 I pulled up with a small problem caused by another dealer and was welcomed by Edward. The issue was fixed promptly and I was on my way home within 1 hour. More

by Nandasiri.samarakone2 Verified Customer Verified Customer

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