Edward Painter | Page 3

I was not happy with this service appointment. First, they forgot to do the state inspection even though it was on the work order. When I brought it up the person acted as though it was my fault. First, they forgot to do the state inspection even though it was on the work order. When I brought it up the person acted as though it was my fault. The “vehicle check” service was not explained either before or after the service. There was no video sent to me of a technician checking out my car. When questioned about the $50 discount coupon mailed to me I got a song and dance about how it did not apply. Overall I felt rushed through, especially when checking out. This is not the experience I had previously at Sudbury BMW nor is it how I expect to be treated at a luxury car dealership. The service department’s customer relationship has definitely gone downhill More

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