Edward Rodriguez | Page 3

Excellent Service, I appreciated the details provided by the service tech video on findings - it was the clearest and best summary I have ever received! the service tech video on findings - it was the clearest and best summary I have ever received! More

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Thanks Capistrano Mazda I have good experience with the employees of the service the consultant very friendly I’m very happy thanks Hugo Diaz and Capistrano Mazda 😃 employees of the service the consultant very friendly I’m very happy thanks Hugo Diaz and Capistrano Mazda 😃 More

by BETOMENDOZA23 Verified Customer Verified Customer

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Hugo was very helpful, patient, and attentive during my Service for an oil change on my vehicle. Easy in and easy, fast out after service! Service for an oil change on my vehicle. Easy in and easy, fast out after service! More

by DAVID.WOLFE Verified Customer Verified Customer

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From looking to buying to service, everyone I dealt with couldn’t have been any nicer sweeter and the professionalism was an incredible experience. I have never had such a rewarding time buying a new vehicl couldn’t have been any nicer sweeter and the professionalism was an incredible experience. I have never had such a rewarding time buying a new vehicle. And I must say I love my new Mazda , thank you to everyone. Sincerely David Pease. More

by dcpease Verified Customer Verified Customer

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Excellent staff thank you all very much well be back again and again 😀 👍 great quality service . Thanks for the loaner car very easy fast quick everything excellent staff again and again 😀 👍 great quality service . Thanks for the loaner car very easy fast quick everything excellent staff More

by WHALKE2002 Verified Customer Verified Customer

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Always a comfortable experience. Reminds us of how Nordstrom was back in the day. Definitely a notch above. Easy to make an appt and they send helpful reminders. Nordstrom was back in the day. Definitely a notch above. Easy to make an appt and they send helpful reminders. More

by DTerry247 Verified Customer Verified Customer

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I'm very very pleased with all the team at Capistrano Mazda, Cerena Moreno is an excellent service writer, always going beyond to make make her customers happy. Thank you Capistrano Mazda. Truly recome Mazda, Cerena Moreno is an excellent service writer, always going beyond to make make her customers happy. Thank you Capistrano Mazda. Truly recomend. More

by LETTYGO10 Verified Customer Verified Customer

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Wish it was a better experience We used this dealer for service because of a recommendation. Our other Mazda was serviced here last year. The new car Ec Bond service took less that We used this dealer for service because of a recommendation. Our other Mazda was serviced here last year. The new car Ec Bond service took less that 2 hours and my husband waited in the waiting room. We bought another Mazda and brought it in for service. When I arrived I was told I would have a loaner for the day and the car would be ready by the end of the day. This was new news. Because we were not told about this before I arrived, I did not have the proper paperwork including proof of insurance. Luckily I could call my husband to get access to the paperwork. When that was sorted out, which did not go smoothly, I left in the loaner. I was told I could call back later to find out when the car would be ready. When I called at 2:30 the person who knew when the car would be ready was "not at her desk but will call you back as soon as she is in". I called again at 3:45 because I never received a call back. At this time, when I tried to reach the service department I was on hold for over 20 minutes unless I wanted to leave a message for all of the managers. After that time, my husband called the front desk of the dealership and was told our car would be ready in about 15 minutes. I never received any call back to tell me the car was ready. However, I left and went to the dealership to get the car. The car looked great and the service team working on the car seemed to do a great job. The lack of communication for the rest of the department was disappointing. More

by dscott11 Verified Customer Verified Customer

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Very professional and on time service Great and timely updates along the whole process. The inspection review video was very helpful as was the over-all communication! Cyrena and Edward we Great and timely updates along the whole process. The inspection review video was very helpful as was the over-all communication! Cyrena and Edward were very professional! More

by SCOTTDUKE1 Verified Customer Verified Customer

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Thank you for doing the 30k service on my Mazda6, the service rep Cyrena was very courteous and the video the mechanic shared was cool to see the issues with the car. service rep Cyrena was very courteous and the video the mechanic shared was cool to see the issues with the car. More

by shah.alam Verified Customer Verified Customer

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