Edward Sanders

Thanks to Edward Sanders for providing me excellent exceptional customer service. My needs were met at the time needed. I will be back and bring family and friends to buy future vehicles. Thanks Ed!! exceptional customer service. My needs were met at the time needed. I will be back and bring family and friends to buy future vehicles. Thanks Ed!! More

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I gave River Oaks CDJR an opportunity to make things right after a disappointing customer service experience. While management eventually offered a 2-year maintenance package, the final agreement fell f right after a disappointing customer service experience. While management eventually offered a 2-year maintenance package, the final agreement fell far short of what was discussed and what I expected as a resolution. The paperwork appears to cover only a limited number of oil changes and tire rotations rather than a comprehensive maintenance package. After the time, frustration, and inconvenience I experienced, I do not feel the resolution adequately addressed my concerns. Customer service is not just about fixing a problem—it’s about restoring trust. Unfortunately, I left feeling that the dealership was more focused on closing the issue than truly making the customer whole. Before agreeing to any dealership “goodwill” offer, I strongly encourage customers to get every promised item in writing and review the agreement carefully before signing. My experience was disappointing, and I cannot recommend this dealership based on how this situation was handled. More

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Ed Sanders was excellent for the second time around! ! Ed made the quick and easy as always!! ! Ed made the quick and easy as always!! More

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Ed Sanders was a great salesman he worked with me and helped me with buying a new car i would buy another car with him thanks Ed for helping me helped me with buying a new car i would buy another car with him thanks Ed for helping me More

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Thanks again to Ed Sanders for going above and beyond to make sure my vehicle was perfect. Great job. Thank you Napleton for good service. make sure my vehicle was perfect. Great job. Thank you Napleton for good service. More

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Ed was great , this the Thid car I bought. His service is always great. I leave happy everytime His service is always great. I leave happy everytime More

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Had a quick and efficient experience with Ed and Roberto! Got me in and out with a great new jeep! Definitely will be recommending them to everyone! Got me in and out with a great new jeep! Definitely will be recommending them to everyone! More

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Great salesperson helped me get into the vehicle I wanted with no hassle at all with no hassle at all More

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I purchased a 2025 Jeep today. My salesman Ed Sanders was absolutely the best . Ed has great customer service skills and was knowledgeable, helpful and he understood what I needed My salesman Ed Sanders was absolutely the best . Ed has great customer service skills and was knowledgeable, helpful and he understood what I needed and wanted. If you’re looking to purchase a vehicle go over to Napleton’s in Lansing, IL and ask for Edward(Ed) Sanders. I give them a 10/10 hands down and I was able to start my paperwork at home so it didn’t take my whole day to get my new Jeep, Thanks to Ed. More

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I’ve been dealing with Ed Sanders from the dealership since 2014! I’ve recently purchased my 4th vehicle from him! He’s always taken care of me and the staff is nothing short of amazing! I recommend fami since 2014! I’ve recently purchased my 4th vehicle from him! He’s always taken care of me and the staff is nothing short of amazing! I recommend family and friends to this location all of that time! More

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