JESUS VALDEZ

Not gonna lie I was skeptical at first when walking into the dealership. My salesman Brandon was the one that assist me in my purchase. Being a beginner salesman, he did a great job. Didn't hassle me, allow the dealership. My salesman Brandon was the one that assist me in my purchase. Being a beginner salesman, he did a great job. Didn't hassle me, allowed me to sit and think. After completing the sale, he assisted me with making sure my new Compass was washed and tank filled up and helped me get my belongings in my new vehicle. Keep up the great work Brandon! Also, I greatly appreciate Jesus for getting me registered into my Jeep app. Thanks again More

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I gave River Oaks CDJR an opportunity to make things right after a disappointing customer service experience. While management eventually offered a 2-year maintenance package, the final agreement fell f right after a disappointing customer service experience. While management eventually offered a 2-year maintenance package, the final agreement fell far short of what was discussed and what I expected as a resolution. The paperwork appears to cover only a limited number of oil changes and tire rotations rather than a comprehensive maintenance package. After the time, frustration, and inconvenience I experienced, I do not feel the resolution adequately addressed my concerns. Customer service is not just about fixing a problem—it’s about restoring trust. Unfortunately, I left feeling that the dealership was more focused on closing the issue than truly making the customer whole. Before agreeing to any dealership “goodwill” offer, I strongly encourage customers to get every promised item in writing and review the agreement carefully before signing. My experience was disappointing, and I cannot recommend this dealership based on how this situation was handled. More

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