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Edwin Chan
Edwin Chan | Page 12
Assistant Service Manager
Tom Clark Auto Park
3906 I-35E South
Denton, TX 76210
425 Reviews
425 Reviews
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425 Reviews of Edwin Chan
September 24, 2025
Too big a bureaucracy. Positive: really worked with me to get my limited warranty to cover a needed fix (thank you, and 4.47 stars to Mr. Chan for that aspect). Negative: i Positive: really worked with me to get my limited warranty to cover a needed fix (thank you, and 4.47 stars to Mr. Chan for that aspect). Negative: in fixing that problem, they made haywire out of my wiring and didn't take ownership of that fault (verified by 2nd opinion later, and confirmed by implication of limited warranty offering to continue to cover the needed wiring fix). The whole operation is too big - it was ultimately clear that they didn't need me to be a happy customer, and so did not take responsibility for the haywire. I'll roll dice elsewhere. More
by Dice Roller
Verified Customer
September 12, 2025
The new sales department for GM vehicles and the finance department at the GM department as well as the Cadillac department for incredibly helpful, open personable and attentive. However, my experience in t department at the GM department as well as the Cadillac department for incredibly helpful, open personable and attentive. However, my experience in the service department was horrendous. They were lazy did not respond. The manager in the department was unavailable for over four hours. I waited for a return phone call for assistance for over four hours. Until I walked in and Mr. Mike blue took my information and he promptly handled the issue. Congrats to him for stepping up. More
by kevin@mckinney-agency.com
Other Employees Tagged: Scotty Rice, Michel Woods, Mike Belew, Don Litoff , Jeff Horn, Samantha Oliphant
September 11, 2025
Went in for an oil change and tire rotation. Edwin was ready with the tag and car information as soon as I pulled up. He said it would be ready in 1.5 hours. Ran a couple of errands within that Edwin was ready with the tag and car information as soon as I pulled up. He said it would be ready in 1.5 hours. Ran a couple of errands within that time. When I walked back into the service department my name was be called out indicating my vehicle was ready. They gave me a paper stating the work that had been done and the condition of other parts from the inspection. Vehicle is running great. Overall, a great experience. More
by robert.trujillo85
September 01, 2025
Edwin, service advisor was professional and friendly. He greeted me and asked if I had an spoointment He greeted me and asked if I had an spoointment More
by Joe
Other Employees Tagged: Jarrett Abel
August 16, 2025
Great customer service from Edwin Chen. Very personal. I always ask for him to be my service adviser. He’s one of the main reasons I use James Wood Service. Very personal. I always ask for him to be my service adviser. He’s one of the main reasons I use James Wood Service. More
by WARRENGDYER
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