Edwin Chan
Edwin Chan at Tom Clark Auto Park

Edwin Chan | Page 21

Assistant Service Manager

Tom Clark Auto Park

3906 I-35E South
Denton, TX 76210

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4.8
388 Reviews
4.8

388 Reviews

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388 Reviews of Edwin Chan

August 01, 2024

Dealership Rating
Employee Rating

Always good service and friendly people . Car returned as promised and sparkling clean. Great service people. More

by captaingeorge1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel, Samantha Oliphant, Tim Wilkins, Gavynn Norris, Mike Belew , Tammy Brooks, Jared Laska, This last time I worked with Taylor for a great outcome

Aug 02, 2024

Tom Clark Auto Park responded

Thank you for your wonderful review! We at James Wood Chevrolet Denton truly appreciate your kind words about our service and our team. It's great to hear that your car was returned in such excellent condition. We look forward to seeing you again next time! Sincerely, James Wood AutoPark Management | 940-591-9663

August 01, 2024

Dealership Rating
Employee Rating

Good experience. Got me in right at 7am!! Had oil changed and tire rotation done. About 30min after I left the dealership, I got a call from the shop manager informin More

by R2SCHOOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2024

Tom Clark Auto Park responded

Thank you for your kind words! We’re thrilled to hear that you had a good experience at James Wood AutoPark. It’s great to know that our shop manager promptly addressed the situation with your lug nut key. We appreciate your understanding and look forward to assisting you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

July 20, 2024

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Employee Rating

I came back after my brand new AC compressor failed 2 months later. The Service Manager was polite and very responsive in getting my vehicle serviced. The only thing that was missing was a loaner vehicle More

by andrejack07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2024

Tom Clark Auto Park responded

Thank you for your feedback and positive review! We're glad to hear that our Service Manager was able to assist you promptly with your AC compressor issue. We appreciate your understanding regarding the loaner vehicle and will take your feedback into consideration. Thank you for your continued trust in James Wood Chevrolet Denton. We look forward to serving you again. Sincerely, James Wood AutoPark Management | 940-591-9663

July 12, 2024

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Employee Rating

The cashier in the service department is not very friendly. She didn't greet me when I walked up. She ignored me and let me stand there for a few minutes before she even addressed me. The serv More

by ramonray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 16, 2024

Tom Clark Auto Park responded

Thank you for your feedback. We appreciate your comments on the service department's work on your truck. We aim to provide friendly and efficient service from start to finish. Please know that we are committed to delivering a high standard of customer service at James Wood Chevrolet Denton. Your experience is important to us, and we will address your concerns. Feel free to reach out directly if there is anything further you'd like to discuss. Sincerely, James Wood AutoPark Management | 940-591-9663

July 11, 2024

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Employee Rating

Speedy fast service. I didn't even have an appointment. Vehicle was ready to go as promised. More

by branger1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel

Jul 14, 2024

Tom Clark Auto Park responded

Thank you for the positive review! We're thrilled to hear about your experience at James Wood Chevrolet Denton. Our team is dedicated to providing efficient and reliable service, even without an appointment. We look forward to serving you again in the future. Drive safely! Sincerely, James Wood AutoPark Management | 940-591-9663

July 10, 2024

Dealership Rating
Employee Rating

Amazing service and kept me updated throughout the whole process. Was able to get me in immediately without an appointment due to severity of the issue More

by SARABEAR3739
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 11, 2024

Tom Clark Auto Park responded

Thank you for choosing James Wood Chevrolet Denton! We appreciate your positive feedback and are thrilled to hear about your experience with us. We always strive to provide exceptional service and keep our customers informed every step of the way. We're here for you whenever you need us - feel free to revisit us or share your experience with others. Sincerely, James Wood AutoPark Management | 940-591-9663

July 08, 2024

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Employee Rating

No car wash / vacuum? No state inspection? 3% fees for credit cards???? What's going on over there??? More

by mike@henryresidence.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 11, 2024

Tom Clark Auto Park responded

Thank you for choosing James Wood Chevrolet Denton for your automotive needs, Mike. We understand your concerns and appreciate your feedback regarding your service visit. Please feel free to reach out to us directly to discuss your experience further. We aim to provide top-notch service and would love the opportunity to address your concerns. Sincerely, James Wood AutoPark Management | 940-591-9663

July 08, 2024

Dealership Rating
Employee Rating

The people always treat you like a valued customer and keep you updated on your service progress More

by pro204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2024

Tom Clark Auto Park responded

Thank you for your kind words about James Wood Chevrolet Denton! We strive to make every customer feel valued and informed throughout their service experience. We appreciate your feedback and look forward to welcoming you back in the future. Sincerely, James Wood AutoPark Management | 940-591-9663

July 07, 2024

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Employee Rating

Pleasant, helpful greeter, Service Rep. , was efficient, knowledgeable, and kind. No long wait this time!! More

by pearl.z1008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2024

Tom Clark Auto Park responded

Thank you for choosing James Wood Chevrolet Denton for your recent service visit. We are thrilled to hear that our team provided you with a pleasant and efficient experience. We strive to offer knowledgeable and kind service to all our customers. We appreciate your positive feedback and hope to see you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

July 06, 2024

Dealership Rating
Employee Rating

Scheduled appointment. Never informed customer they were 90 minutes behind. Appointment scheduled at 0815 am!! Took approximately 3 hours for oil change. Someone sat in pas More

by mic.gin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 08, 2024

Tom Clark Auto Park responded

Thank you for sharing your feedback with us. We understand your frustration regarding the wait time and the incidents that occurred during your visit. Please know that this is not the level of service we strive to provide at James Wood AutoPark. Your concerns have been noted, and we would appreciate the opportunity to address them further. Feel free to reach out to us so we can discuss this matter. Thank you. Sincerely, James Wood AutoPark Management | 940-591-9663

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