Edwin Melendez

This was my first time visiting BMW of Silver Spring, and I was genuinely impressed by the level of professionalism and hospitality. Upon arrival, I was warmly greeted by the receptionist, who was both polit I was genuinely impressed by the level of professionalism and hospitality. Upon arrival, I was warmly greeted by the receptionist, who was both polite and welcoming. She promptly introduced me to my Client Advisor, Edwin. From the moment we met, Edwin demonstrated exceptional customer service. He was knowledgeable, attentive, and took the time to understand my needs without making me feel rushed or pressured. His friendly demeanor and transparent communication made the entire experience comfortable and enjoyable. Overall, my initial visit to BMW of Silver Spring exceeded expectations. The staff created a welcoming environment, and the professionalism displayed throughout my interaction was commendable. I would not hesitate to recommend this dealership to others and look forward to returning in the future. More

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Couldn’t have been happier with Edwin. He’s friendly and attentive. He was patient with us the entire time. Spent a good deal of time going over the vehicle with us post purchase. If yo He’s friendly and attentive. He was patient with us the entire time. Spent a good deal of time going over the vehicle with us post purchase. If you get the opportunity to work with Edwin you will be pleased. When it came to financing we worked with Steve who was just as wonderful to work with. He was detailed with his explanations and put in work to get us the best deal possible. More

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Couldn’t have been happier with Edwin. He’s friendly and attentive. He was patient with us the entire time. Spent a good deal of time going over the vehicle with us post purchase. If you g He’s friendly and attentive. He was patient with us the entire time. Spent a good deal of time going over the vehicle with us post purchase. If you get the opportunity to work with Edwin you will be pleased. When it came to financing we worked with Steve who was just as wonderful to work with. He was detailed with his explanations and put in work to get us the best deal possible. More

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Good staff but outstanding car sales person Edwin Melendez …. Very professional and a positive attitude Melendez …. Very professional and a positive attitude More

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Edwin M, was so patient, helpful & professional he made sure my expectations were met! He kept in contact with me and updated me while my car was in production! He is just one of a kind! I appreciated his sure my expectations were met! He kept in contact with me and updated me while my car was in production! He is just one of a kind! I appreciated his honesty! More

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I would like to express my sincere gratitude to Edwin Melendez for his exceptional service. I recently purchased a pre-owned 2021 BMW M2 from him, and the entire process was seamless and efficient. A Melendez for his exceptional service. I recently purchased a pre-owned 2021 BMW M2 from him, and the entire process was seamless and efficient. A week ago, I was involved in an accident involving my 2021 BMW M340i, which fortunately resulted in my survival. Consequently, I felt compelled to rent a vehicle for several days, which heightened my concerns about safety. In response to this situation, I embarked on a new journey a few days after the accident to acquire a new vehicle. Edwin’s attentiveness and dedication were evident throughout the process. He diligently listened to my requirements and diligently worked to facilitate the purchase. Today, I am as content with my 2021 BMW M2 as I was with my previous one. I am deeply appreciative of Edwin’s honesty, integrity, and exceptional service. I wholeheartedly recommend him to anyone seeking a trustworthy and reliable automotive experience. More

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Happy with buying process here. Sales consultant, Edwin Melendez, was very easy to work with and made the transaction easy. Sales consultant, Edwin Melendez, was very easy to work with and made the transaction easy. More

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I’ve only had the car 5 days and the battery is dead. Not sure whose fault this is but it’s beyond an inconvenience and I’m probably returning the car Not sure whose fault this is but it’s beyond an inconvenience and I’m probably returning the car More

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Edwin was really helpful getting me into the x3m, I was an out of state buyer. He made sure the car was in perfect condition. Customer service was 10/10 he kept me updated. an out of state buyer. He made sure the car was in perfect condition. Customer service was 10/10 he kept me updated. More

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Amit Thanki was extemely knowleagable and provided exceptional customer service . He provided a very thorough overview of my new BMW and he showed me how to operate items in the vehicle that I didn't exceptional customer service . He provided a very thorough overview of my new BMW and he showed me how to operate items in the vehicle that I didn't know existed. He was very patient and answered all my questions. He is a valuable assett to the BMW team. More

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