Edwin Thalhammer
Edwin Thalhammer at Lexus of Arlington

Edwin Thalhammer | Page 12

Service Advisor

Lexus of Arlington

1510 W Dundee Rd
Arlington Heights, IL 60004

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4.4
190 Reviews
4.4

190 Reviews

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190 Reviews of Edwin Thalhammer

June 01, 2022

Dealership Rating
Employee Rating

My salesman was Ed at arlingtonlexus. Could not have asked for a better experience. he went above and beyond because I left paperwork in my loaner and he lives close to us so he dropped More

by LEONE0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 01, 2022

Lexus of Arlington responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Ed and our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

Jun 01, 2022

LEONE0 responded

We bought our leased vehicle. Waiting for new rx350 hybrid to come in so we will buy new one

May 30, 2022

Dealership Rating
Employee Rating

On-time service. Car was ready when promised. Keep up to date with needed car services More

by mimeisk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 31, 2022

Lexus of Arlington responded

We appreciate your business, Edwin and our team looks forward to serving you again soon!

May 27, 2022

Dealership Rating
Employee Rating

Ed was friendly and welcoming. This was a true, no hassle experience. I’ve come in before and I’ll be back. More

by CHRIS
Recommend Dealer
Yes
May 31, 2022

Lexus of Arlington responded

Chris, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 24, 2022

Dealership Rating
Employee Rating

Good service knowledgeable staff courteous people helpful good ambiance feeling of service taken care by good people and helping people More

by NOV98RKN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 24, 2022

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

May 19, 2022

Dealership Rating
Employee Rating

I have serviced my ES350 at this dealership since I bought the car in 2004. I have always been pleased with the work and the level of customer service offered. I’m at 215,000 miles, and have never had More

by Jake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Haresh Trivedi

May 20, 2022

Lexus of Arlington responded

Thank you for your very kind review, Jake. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

May 18, 2022

Dealership Rating
Employee Rating

The reason for the lost star is not having a courtesy car available. I know things have changed this year but it was an inconvenience coming on a busy Saturday instead of dropping my vehicle off during the w More

by W0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 18, 2022

Lexus of Arlington responded

Quality customer service is always our number one priority, and we're sorry to hear that we did not meet your expectations with a courtesy car. We do thank you for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

May 13, 2022

Dealership Rating
Employee Rating

Every time the service staff is very helpful. They place is alway clean. The car is alway ready on time. More

by Anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Haresh Trivedi

May 13, 2022

Lexus of Arlington responded

Thank you so much for your excellent review, Anthony! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

May 12, 2022

Dealership Rating
Employee Rating

I forgot to bring a credit w/o payment, It was my fault, but maybe a little flexibility and trust extended to let me call in to pay in half hour? I guess buying 3 Lexus from them didn’t earn me their trust… More

by ES Driver CM
Recommend Dealer
Yes
May 13, 2022

Lexus of Arlington responded

Thank you for your feedback. Please don't hesitate to reach out to us directly if you have any questions or concerns, we're always happy to help. We appreciate your business and hope you will give us another opportunity to serve you!

May 11, 2022

Dealership Rating
Employee Rating

Friendly service. Comfortable lounge. Good snacks & drinks. Knowledge experts. Answered all my questions & free car wash. More

by Laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peter Demos

May 12, 2022

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad we were able to help, Laura, and we hope to see you again!

May 10, 2022

Dealership Rating
Employee Rating

I have been using Lexus all my life and every time when I used the service I am very happy with everything. Thank you and keep up the good work. Highly recommended More

by ZULA1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 11, 2022

Lexus of Arlington responded

Zula, Thanks for sharing your thoughts about your experience with Lexus of Arlington. Edwin and our team appreciate your business and hope to see you again soon!

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