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Edwin Thalhammer
Edwin Thalhammer at Lexus of Arlington

Edwin Thalhammer | Page 9

Service Advisor

Lexus of Arlington

1510 W Dundee Rd
Arlington Heights, IL 60004

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4.4
190 Reviews
4.4

190 Reviews

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190 Reviews of Edwin Thalhammer

August 12, 2022

Dealership Rating
Employee Rating

Ed was very helpful Felt that the cost for work done was on the high Side More

by pxtock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Aug 12, 2022

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad Edwin was able to help, and we hope to see you again!

July 31, 2022

Dealership Rating
Employee Rating

Very professional and always kept me informed of the status of my car at all times. More

by Dcmuir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Aug 01, 2022

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 28, 2022

Dealership Rating
Employee Rating

On time with appointments. Keep you up to date on progress with videos of your car More

by mkos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 29, 2022

Lexus of Arlington responded

We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience here at Lexus of Arlington. Thank you for your business.

July 28, 2022

Dealership Rating
Employee Rating

Took care of my car quickly & in less time they quoted. The waiting area was excellent. More

by kfritzputter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 29, 2022

Lexus of Arlington responded

Thank you for the five-star review for our service department. We truly appreciate your business. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help.

July 27, 2022

Dealership Rating
Employee Rating

I brought my car in because there was a screw in my tire. They remove the screw and informed me that it hadn’t gone through the tire. Wonderful service as usual More

by ingeborgwest
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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Jul 27, 2022

Lexus of Arlington responded

Thank you again for choosing Lexus of Arlington. We look forward to having you as one of our valued customers for many more years to come!

July 24, 2022

Dealership Rating
Employee Rating

Fast, polite service. Work done as promised, notification of additional work needed was accurate and explained well. More

by joeoncedar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 24, 2022

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 23, 2022

Dealership Rating
Employee Rating

Everything went fine, the agent I work with Ed Thalhammer Was great, and the amplifier they put in work is fine More

by jerrynjudy144
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 24, 2022

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

July 23, 2022

Dealership Rating
Employee Rating

I was suppose to get my tire patched up since I supposebly had a nail in it and the nail is still in my tire! 50 doller rip off! I'm trying to contact the costumer service and still no reply More

by Natalie B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Jul 27, 2022

Lexus of Arlington responded

Thank you for bringing this to our attention, Natalie, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Jul 27, 2022

Lexus of Arlington responded

Thank you for bringing this to our attention, Natalie, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

July 22, 2022

Dealership Rating
Employee Rating

First time at the dealership after moving from Minnesota. Ed the service consultant was excellent. I appreciated his helpfulness. More

by Dennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 24, 2022

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Dennis, and don't hesitate to let us know if we can be of further assistance.

July 19, 2022

Dealership Rating
Employee Rating

Service department is efficient, easy to work with, and trustworthy. I am more than satisfied. More

by JJREILLY2215
Recommend Dealer
Yes
Report | Print
Jul 19, 2022

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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