Elbert (Tut) Edwards | Page 106

Tut really earned our business. He never put down the other vehicle options we were looking at and never pressured us into making a purchase "today", or even at all for that matter. We recognize he works other vehicle options we were looking at and never pressured us into making a purchase "today", or even at all for that matter. We recognize he works for the dealer but he genuinely made us feel like he was working for us. He's easy to get along with, casual and most importantly, he doesn't waste your time. We were in and out of the dealership in record time! The best thing I could do in return would be to give Tut the opportunity to earn my business on my next purchase. And that's exactly what I did - I just bought my 2nd vehicle from him. More

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Everyone was helpful from the minute I walked in the door. They answered all my questions, were completely honest about my trade-in, and let me have it back before it was too late. Plus, they were kno door. They answered all my questions, were completely honest about my trade-in, and let me have it back before it was too late. Plus, they were knowledgeable and courteous without being high-pressure. Had a great experience. More

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My wife was wanting a larger vehicle so we went in to look at the new Explorer. We meet with Tut and he showed us around - retrieved the keys for the Explorer and took if for a ride. Loved the Explorer look at the new Explorer. We meet with Tut and he showed us around - retrieved the keys for the Explorer and took if for a ride. Loved the Explorer but I wanted my wife to drive anything and everything before we made a decision. Next we drove a Flex - my wife fell in love with this SUV - not so much for the looks but for the room inside and the drive. Tut and the team made the whole experience a pleasure. My wife and I left with a smile on our face - not a beat down look! The deal was straight forward just like I like it - the numbers were right the first time - no back and forth stuff - a straight honest deal that we all were glad to do. The finance team was fast and efficient, did not push all types of add-ons and extra's. The whole buying process was a breeze. The Flex was delivered showroom ready with a full tank of gas. This was my third purchase from Five Star Ford and every time has been a pleasure. I have used Five Star Ford for all the maintenance on my Ford Vehicles, from the simple oil changes, tires, to repairs. I don't feel like I need to go anywhere else as they always treat me right and prices are very competitive. I know it may sound corny - but they truly are the one stop for my vehicles. More

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I initially visited Five Star Ford due to it's proximity to my house. During my research I did visit three other Ford dealers, but based on my experience with all four dealers, I would have probably cho to my house. During my research I did visit three other Ford dealers, but based on my experience with all four dealers, I would have probably chosen Five Star even if had not been the closest. I made several trips to the dealer each time with several questions. The sales person was always very patient and helpful with my seemingly infinite list of questions. A couple of the sales people at the other dealers didn't seem to quite as patient. A week after we bought the truck I even ran into the sales person at a nearby mall. He was will very anxious to make sure all my questions were answered and that I was completely satisfied with our purchase. Since my company qualifies for "X-Plan," price negotiation wasn't necessary. I have always been a very aggressive negotiator when it comes to car purchases. (Many years ago my wife told me she thought the sales person was going to cry.) After the sale, my son commented that he had never seen me be so "nice" to a sales person. It may have seemed like I was being "nice," but the sales person gave me no reason to "play hardball." More

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I arrived at the dealership and met with the friendly sales staff. i was able to find the vehicle I wanted and arrived at a price I was willing to pay with little hasel. The sale went smooth and I left sales staff. i was able to find the vehicle I wanted and arrived at a price I was willing to pay with little hasel. The sale went smooth and I left in the dealership with the vehicle I wanted. I was very satisfied with my purchase and visit to Five Star Ford in North Richland Hills, Texas. More

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Five Star Ford has been the best dealership we have dealt with regarding a new car purchase. The staff was welcoming and friendly, but not too pushy. Tut was informative and knowlegeable with regards to the with regarding a new car purchase. The staff was welcoming and friendly, but not too pushy. Tut was informative and knowlegeable with regards to the differences between the Ford and Dodge models. He took the time to go over the new features in the Ford, which we were not at all familiar with. The Ford offers a much nicer truck without a much higher price. We will recommend Five Star Ford to our friends! More

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Rick and Tut are wonderful to work with. They are thorough in their knowledge and listened when I told them what my requirements were. This is my 2nd vehicle to buy from Rick and I will be a repeat thorough in their knowledge and listened when I told them what my requirements were. This is my 2nd vehicle to buy from Rick and I will be a repeat customer. Kenny Wilder was the person who helped me with my loan and again, was very helpful in explaining all the options. This is a quality dealership. More

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