
Eleanor Carrano
Customer Service Representative
Premier Subaru
155 North Main Street
Branford, CT 06405
Dealership Experience
3 yrs, 5 mos
34 Reviews
Write a Review34 Reviews of Eleanor Carrano
June 09, 2025
The experience at Premier Subaru was first rate. The entire team was extremely courteous and professional. It kind of made the experience easier to understand and less stressful. Thank you! The entire team was extremely courteous and professional. It kind of made the experience easier to understand and less stressful. Thank you! More
Other Employees Tagged: Jack Basciano, Matt Keeney
March 08, 2025
I was very impressed. The consultants were very thoughtful and candid throughout the process. Very likeable guys. We looked at a few cars and test-drove two. Subarus have The consultants were very thoughtful and candid throughout the process. Very likeable guys. We looked at a few cars and test-drove two. Subarus have excellent resale value, so we eventually decided to buy a new car (one of the remaining models from the last year) rather than used. We negotiated about the final price a bit, and in the end it felt like a win-win for both us and the guys who worked with us. Also: we toured their service department, since we'll be coming their for maintenance. I have to say, their garage is the cleanest I have ever seen. Very impressive. More
Other Employees Tagged: Jack Basciano, Ralph Ruiz, Matt Keeney
December 20, 2024
This is the third Subaru I have purchased in the last six years and every time they just outdo themselves. The only reason I have bought so many cars in a short amount of time is because I just love it when years and every time they just outdo themselves. The only reason I have bought so many cars in a short amount of time is because I just love it when a new one comes out like for example I purchased the Subaru Forester sport back in 2019, loved it, but then they came out with the wilderness and I love that even more More
Other Employees Tagged: Andi Vilches, Parker Pearlstein, Tim Harris
October 24, 2024
Great service! I had difficulty securing credit because I recently moved to the US for work, and had no credit history, and they were able to secure me a lease. I had difficulty securing credit because I recently moved to the US for work, and had no credit history, and they were able to secure me a lease. More

Other Employees Tagged: Rodney Pomerleau, Jeremy Sommers
October 03, 2024
If I could give them 10 stars, I would. The Premier staff who assisted me were all professional, kind, and helpful. They listened as I told them what I was looking for, and they did not p The Premier staff who assisted me were all professional, kind, and helpful. They listened as I told them what I was looking for, and they did not pressure me into looking at or buying something else. They made my sales process a wonderful experience. Customer service of this caliber is extremely rare now-a-days. Buy at Premier! You won't be disappointed. And by the way, their service department is exceptional as well. :) More
Other Employees Tagged: Rodney Pomerleau, Andi Vilches, Parker Pearlstein , Jake Guercia
September 21, 2024
The choice was made easy with the info and thorough process offered in buying this car. Thank you to Jeremy et al. for the great experience. process offered in buying this car. Thank you to Jeremy et al. for the great experience. More

Other Employees Tagged: Rodney Pomerleau, Andi Vilches, Parker Pearlstein, Jeremy Sommers , Maggie Devlin
September 19, 2024
Great customer service and helped me get into my dream car! Phil was phenomenal!!! Lifetime powertrain warranty too! car! Phil was phenomenal!!! Lifetime powertrain warranty too! More
Other Employees Tagged: Phillip Simone , Taylor Frawley
August 26, 2024
Great fast service everyone there was very friendly willing to help. It was the best experience I’ve ever had buy a new car. I highly recommend this dealership. willing to help. It was the best experience I’ve ever had buy a new car. I highly recommend this dealership. More

Other Employees Tagged: Jeremy Sommers , Taylor Frawley
August 13, 2024
This dealership makes your experience very easy. Employees that understand how to get you into a vehicle without pressuring your decision making.Five stars to the finance woman because I forgot your Employees that understand how to get you into a vehicle without pressuring your decision making.Five stars to the finance woman because I forgot your name.That 8 year extended coverage is really incredible!So glad I went online to check out the used cars.Five stars all around! More

Other Employees Tagged: Andi Vilches, Jeremy Sommers
August 04, 2024
Up until final signatures etc everything was fine despite being told we needed no additional options insurances or product the rep pressured to get coverage to cover if she got a flat tire when leaving the being told we needed no additional options insurances or product the rep pressured to get coverage to cover if she got a flat tire when leaving the lot the last minute tactics are the worse imho so close to ruining a nice overall experience leaves a longing bad taste imho More
Other Employees Tagged: Not sure of others names tbh



