Elias Cruz
Elias Cruz at Herb Gordon Subaru

Elias Cruz

Service Advisor

Herb Gordon Subaru

3161 Automobile Blvd
Silver Spring, MD 20904

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5.0
5 Reviews
5.0

5 Reviews

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5 Reviews of Elias Cruz

November 05, 2026

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Employee Rating

Outstanding dealership, excellent customer service, car loaner while your car gets serviced, you cannot ask for better service. I have been coming to them for years and every time their service is remarkab More

by Another satisfied customer
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Workmanship
Service Time
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Recommend Dealer
Yes

September 23, 2026

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Employee Rating

Elias was excellent and took good care of our 2016 Subaru Forester. He was very thorough and professional. I highly recommend him. More

by Roy Graham
Workmanship
Recommend Dealer
Yes
Sep 25, 2026

Herb Gordon Subaru responded

Hello Roy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

August 26, 2026

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Brilliant service and customer support! From mechanic to the front line of salespeople, this is the most positive car purchase experience in my 69 yrs. More

by quecandela
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2026

Herb Gordon Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 17, 2026

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Employee Rating

Fantastic service from Vitaly, as always. He is knowledgeable, courteous and efficient. And cat was ready sooner than expected. More

by nvscalera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 20, 2026

Herb Gordon Subaru responded

Hi, thank you for your support. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 20, 2025

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Employee Rating

Elias kept me informed - in detail - about the progress of my service. He is friendly, patient, professional and makes me feel valued as a customer. I intend to ask for him every time I come in for servi More

by Rob Lance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2025

Herb Gordon Subaru responded

Hi Rob, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

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