Jerell Latham
Jerell Latham at Herb Gordon Subaru

Jerell Latham

Service Advisor

Herb Gordon Subaru

3161 Automobile Blvd
Silver Spring, MD 20904

Contact Me
4.6
33 Reviews

Greetings! I have been in the automotive industry for more than 3 decades and my goal is to help assist my clients with their first or second largest investment. I am a gear head that e joys cars, golf and helping to make a difference in my community. Allow me to help you LOVE your car ownership experience through service. Look forward to assisting you.

Dealership Experience

4 yrs, 11 mos

Industry Experience

33 yrs, 9 mos

Languages Spoken

Armenian Armenian

English English

4.6

33 Reviews

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33 Reviews of Jerell Latham

August 31, 2026

Dealership Rating
Employee Rating

Vitaliy and Herb Gordon have done it again. They are simply the best service team in the business. I have never witnessed the integrity this man and the entire team possess. If I could give the More

by Notinterested
Service Price Transparency
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Recommend Dealer
Yes
Sep 02, 2026

Herb Gordon Subaru responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

August 26, 2026

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Herb Gordon Subaru is great: bought my Crosstrek there and take it in there for service. Always get great service from a superb team. The Service Advisors, Jerell and Rodney, are excellent, clearly expl More

by Charles20912
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rodney Rogers

Aug 27, 2026

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 10, 2026

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Everyone was very helpful during my appointment. They took me early so I could get in the road More

by Cvmd430
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Recommend Dealer
Yes

Other Employees Tagged: Rodney Rogers

Aug 12, 2026

Herb Gordon Subaru responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 04, 2026

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Great service great staff. Have been coming here and working with Vitaliy for over 10 years. More

by CBlair
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Recommend Dealer
Yes

Other Employees Tagged: Vitaliy Khlebnikov

Aug 05, 2026

Herb Gordon Subaru responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

July 09, 2026

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I've known Vitaly since 2012 when I bought my first car from HB Subaru. He is the model employee that EVERYBODY should follow. If you need an answer and detailed explanation, he is the ONE. I am very happy More

by William Diaz Ponce
Recommend Dealer
Yes
Jul 13, 2026

Herb Gordon Subaru responded

Hi William, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

April 18, 2026

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April 17, 2026: Herb Gordon Subaru has a winner with Jerell Latham on the team. He is not only an OUTSTANDING Service Advisor, he is a human being who truly cares about his clients. I will never take my More

by soniabunch402
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 20, 2026

Herb Gordon Subaru responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 17, 2026

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Fantastic service from Vitaly, as always. He is knowledgeable, courteous and efficient. And cat was ready sooner than expected. More

by nvscalera
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vitaliy Khlebnikov, Elias Cruz

Apr 20, 2026

Herb Gordon Subaru responded

Hi, thank you for your support. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 10, 2025

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left a message for Ken to get back to me and got a call the same day, very courteous and attentive. great customer service. thanks. More

by evelinperezj
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Recommend Dealer
Yes
Oct 13, 2025

Herb Gordon Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2025

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Employee Rating

The staff is well trained to be helpful and professional. They are also thorough and helpful with multiple options in dealing with mechanical problems found. They truly demonstrate excellence in every aspect More

by kbbarden504
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Hanscom

Jun 07, 2025

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

March 22, 2025

Dealership Rating
Employee Rating

Jerell is a fantastic service advisor! He was incredibly helpful and accommodating to all of our needs. We also appreciated the video from the technician describing the work that was done More

by LH
Recommend Dealer
Yes
Mar 25, 2025

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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