Elijah Bobinger | Page 5

Did not greet customers promptly when they arrived. Did not return calls prior to appointment. Did not provide updates on vehicle. Did not complete all requested work or follow up after appointment to Did not return calls prior to appointment. Did not provide updates on vehicle. Did not complete all requested work or follow up after appointment to rescheduled incomplete work as promised. Did not identify all service that needed to be done. More

by obor311 Verified Customer Verified Customer

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I don't like that you pass on your credit card service fee to the customer. Most businesses accept this fee as a cost of doing business. fee to the customer. Most businesses accept this fee as a cost of doing business. More

by JOYSRUS Verified Customer Verified Customer

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I've been dealing with Southern Ford all my life and I like it a lot I'll even tell my friends to go there like it a lot I'll even tell my friends to go there More

by ernestwashington65 Verified Customer Verified Customer

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Elijah was very professional and courteous and cares about his customers. He is truly an asset to Southern Ford. about his customers. He is truly an asset to Southern Ford. More

by rws13 Verified Customer Verified Customer

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I am extremely impressed with Southern Ford. This was my first visit, and it was truly an outstanding experience from start to finish. A huge part of that is due to the exceptional technician wh This was my first visit, and it was truly an outstanding experience from start to finish. A huge part of that is due to the exceptional technician who handled my service appointment, Elijah Bolinger. Elijah is truly top-notch and best-in-class. He was highly professional, incredibly attentive, and genuinely customer-focused. He listened carefully to every concern I had and made sure each one was fully addressed. Throughout the process, he maintained clear and consistent communication, keeping me informed every step of the way. Because this is a brand-new vehicle for me, Elijah also took the time to share valuable insights and best-practice tips to help me care for my car properly—something I greatly appreciated. His expertise, patience, and dedication made all the difference in my experience. Elijah is the reason I will confidently return to Southern Ford for future service. More

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Elijah was very very helpful and very professional. It was a very pleasant experience. Excellent It was a very pleasant experience. Excellent More

by KIMISUEM Verified Customer Verified Customer

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Kevin is always courteous, attentive, and friendly. He is the main reason I come to Southern Ford Newport News. He is the main reason I come to Southern Ford Newport News. More

by SAMANTHALYNN4 Verified Customer Verified Customer

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Picked our car up, did oil change and state inspection. Notified me of any concerns with out being pushy to have them done there and returned my car. Couldn’t ask for anything more! Notified me of any concerns with out being pushy to have them done there and returned my car. Couldn’t ask for anything more! More

by ppotter1 Verified Customer Verified Customer

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We have had all of our Ford vehicles serviced at location since about the year 2000 always had excellent service! since about the year 2000 always had excellent service! More

by ABUECHLER1 Verified Customer Verified Customer

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I was taken on time. The service was completed in a timely manner. Great job! The service was completed in a timely manner. Great job! More

by Patrick1 Verified Customer Verified Customer

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