Elise Schaaf
Elise Schaaf at Jim Ellis Chevrolet of Atlanta

Elise Schaaf | Page 8

Service Consultant

Jim Ellis Chevrolet of Atlanta

5900 Peachtree Blvd.
Atlanta, GA 30341

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4.6
308 Reviews
4.6

308 Reviews

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308 Reviews of Elise Schaaf

April 17, 2023

Dealership Rating
Employee Rating

Paul is awesome! Paul kept me updated with every move and made the process stress free! If I ever have to return, I wish for Paul to handle all of my needs More

by Mstasha71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Paul met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

April 17, 2023

Dealership Rating
Employee Rating

You guys knew there was a problem with the equinox engines! I should of not had to pay for the diagnostic or the oil change of $307.00 . I believe Chevy company owes me this money! Now that I got home More

by cindywally2049
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 17, 2023

Jim Ellis Chevrolet of Atlanta responded

Cindy, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com Expect the Best!

Apr 19, 2023

cindywally2049 responded

I'm not sure what else you want me to say! Just that I believe you should send me a check!

Apr 19, 2023

cindywally2049 responded

Chevy is putting a lot of people's lives at risk! If their engines lock up driving 70 miles an hour what do you think us going to happen? Not one person acknowledged this engine problem and neither did the dealership I take my vehicle to that we called! So we put over 5 quarts of oil in the car on our way home from our vacation!

April 14, 2023

Dealership Rating
Employee Rating

They provided great service. Professional and efficient. Very accommodating and got me in and out. More

by mabetribe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault

April 04, 2023

Dealership Rating
Employee Rating

They got me in got me out in a time. Lay Manner did a great job and that's what I come here for. More

by lelandsms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Luis Valdez, Loan Pham , Sonja Brown, Retanza Grier, Christian Locklear, Charles Prayor, David Theriault

Apr 05, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault

April 01, 2023

Dealership Rating
Employee Rating

I find the folks here are always helpful and friendly. The Service Department is well managed and staff are professional and honest. More

by MLEGE79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Reggie Stagmaier, Clarence Williams , Charles Prayor, David Theriault, Andre Thomas

Apr 02, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

March 29, 2023

Dealership Rating
Employee Rating

Damaged my vehicle and drove my vehicle without my permission. They never apologized for the inconvenience. I’m very disappointed with Jim Ellis Chevrolet. More

by LEWISQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Vladimir Kochubey , David Theriault

Apr 01, 2023

Jim Ellis Chevrolet of Atlanta responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

Apr 01, 2023

Jim Ellis Chevrolet of Atlanta responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

March 29, 2023

Dealership Rating
Employee Rating

Very committed to customer service. Always helpful and friendly. Clean facility. Love Jim Ellis Chevrolet More

by HHOWLETTSMITH
Recommend Dealer
Yes

Other Employees Tagged: Patrick Bernard, Andre Thomas

Mar 29, 2023

Jim Ellis Chevrolet of Atlanta responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

March 29, 2023

Dealership Rating
Employee Rating

Great service. Great customer service. The refreshments were awesome. The playroom did need more crayons and toys but overall my child was busy playing. More

by Camilla1113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Loan Pham

Mar 29, 2023

Jim Ellis Chevrolet of Atlanta responded

Camilla, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

March 29, 2023

Dealership Rating
Employee Rating

Last visit was to install equipment not available when purchased. Part ordered, then called to schedule. Arrived and waited during installation. Quick and easy. More

by jwb11648
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey

Mar 29, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our service team met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

March 24, 2023

Dealership Rating
Employee Rating

Everyone in the Jim Ellis service department was wonderful to work with. They were courteous and professional on the phone, and even though this was my first time there, my adviser greeted me by nam More

by Stephanisat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas

Mar 27, 2023

Jim Ellis Chevrolet of Atlanta responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jim Ellis Chevrolet, we look forward to having you as a valued customer for many years to come! Expect the Best! Service Manager Mr. David Theriault

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