Eliza S.

It’s been confusing the past few times asking for service. Mainly around my fires. Everytime I’m being told that balance, rotation, and alignment isn’t something that can be done because i have custo service. Mainly around my fires. Everytime I’m being told that balance, rotation, and alignment isn’t something that can be done because i have custom tires. However this last time i was told that it can be done. It would be ideal to get everything done at once. The only issue i had with this last visit was the cost for a simple tire alignment. $300 dollars is almost 3x the cost of when i have gotten it done anywhere else More

by kevinhippert Verified Customer Verified Customer

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Elysa was really helpful providing information during the inspection and at the time to pick up. inspection and at the time to pick up. More

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Poor communication between desk contact and service technician. I brought in my 2022 Promaster because of intermittent problems with the drivers side rear turn signal. After paying $300 to 'inspect' I technician. I brought in my 2022 Promaster because of intermittent problems with the drivers side rear turn signal. After paying $300 to 'inspect' I was told they would need more time requiring an additional cost of $300-400. Turn signal repair for $600+ is exorbitant. I still have a faulty light. More

by laylew Verified Customer Verified Customer

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Everyone was wonderful to work with and probably the best experience purchasing a new car. First service visit had communication issues, this past visit was excellent - everything as expected. Terry is excel experience purchasing a new car. First service visit had communication issues, this past visit was excellent - everything as expected. Terry is excellent to work with - highly recommend. Thank you for your excellent service. More

by shermor4@comcast.net Verified Customer Verified Customer

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Terrible communication. They ignore emails and text messages. I had to call them eight times to get an answer from someone who worked on my car. And the repair took over a w They ignore emails and text messages. I had to call them eight times to get an answer from someone who worked on my car. And the repair took over a week for a 12V battery issue. More

by jordan@roher.me Verified Customer Verified Customer

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by JEEPUSER14GR Verified Customer Verified Customer

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If you can do without your vehicle for a month, enjoy spotty and often nonexistent communication and relish getting the runaround, then Seattle Jeep's service department is just the place for you! I brou spotty and often nonexistent communication and relish getting the runaround, then Seattle Jeep's service department is just the place for you! I brought my 2013 Wrangler in for warranty repairs on a two-year-old engine on July 14 and didn't get it back until August 22. During that time I received occasional assurances from service adviser Eliza Soderberg that service techs were "about to" get started on my Jeep only to go a week or two between additional communication. My texts were ignored, emails unanswered and phone calls to the dealership were simply an exercise in frustration (I have memorized their on-hold music). I finally reached out to other regional Jeep dealers and they were at a loss to explain why it was taking so long for a relatively routine repair. One dealer suggested I get Jeep's customer care people involved and once I did my Jeep was ready the next day. Never again, Seattle Jeep. More

by JRDLEON Verified Customer Verified Customer

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The treatment I received was completely transactional with minimal communication. The service representative I worked with was detached and almost condescending, and would only respond to my questions wi with minimal communication. The service representative I worked with was detached and almost condescending, and would only respond to my questions with, “the tests show the vehicle is working to specification.” I had hoped there was some explanation or some communication with the manufacturer, but that request was refused. The issue in question is a dangerous behaviors flat towing. We managed to find some ways to work around the issues, but the steering and braking behaviors of the vehicle has addded considerable stress to our travels. With this experience, I do not anticipate returning to this dealer for further maintenance and it’s unlikely I’ll buy another Jeep. More

by phillip20 Verified Customer Verified Customer

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Completly disrespectful, unprofessional, had coke in his nose, just a flat out dirt bag human nose, just a flat out dirt bag human More

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Poor communication from all levels including management. Consistently failed to meet their own stated timetable Consistently failed to meet their own stated timetable More

by anthony@chowfoods.com Verified Customer Verified Customer

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