Eliza S. | Page 4

The treatment I received was completely transactional with minimal communication. The service representative I worked with was detached and almost condescending, and would only respond to my questions wi with minimal communication. The service representative I worked with was detached and almost condescending, and would only respond to my questions with, “the tests show the vehicle is working to specification.” I had hoped there was some explanation or some communication with the manufacturer, but that request was refused. The issue in question is a dangerous behaviors flat towing. We managed to find some ways to work around the issues, but the steering and braking behaviors of the vehicle has addded considerable stress to our travels. With this experience, I do not anticipate returning to this dealer for further maintenance and it’s unlikely I’ll buy another Jeep. More

by phillip20 Verified Customer Verified Customer

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Completly disrespectful, unprofessional, had coke in his nose, just a flat out dirt bag human nose, just a flat out dirt bag human More

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Poor communication from all levels including management. Consistently failed to meet their own stated timetable Consistently failed to meet their own stated timetable More

by anthony@chowfoods.com Verified Customer Verified Customer

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Wow what a great service team. Eliza went over the top to get our Grand Cherokee summit back to us for our trip to Chelan. Can not thank the team enough for the great service Eliza went over the top to get our Grand Cherokee summit back to us for our trip to Chelan. Can not thank the team enough for the great service More

by nflreplay Verified Customer Verified Customer

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The service was quick, the service advisors were pleasant and professional, and the waiting area was clean and comfortable. and professional, and the waiting area was clean and comfortable. More

by alan45 Verified Customer Verified Customer

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Incompetence or not wanting to do the job. No return phone calls, no updates on problems. This is a brand new truck with many issues. After two visits one problem is resolved. My most recent v No return phone calls, no updates on problems. This is a brand new truck with many issues. After two visits one problem is resolved. My most recent visit was estimated a half day service which turned into three days without a truck and nothing was fixed. More

by SHISHKA2E Verified Customer Verified Customer

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Fabulous experience. The other location closed and the new one is very helpful. I will go back. The other location closed and the new one is very helpful. I will go back. More

by ETWATERMAN Verified Customer Verified Customer

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Work took too long. Communication from service rep was very poor and I had to constantly ask for updates. Too expensive. Didn’t solve the problem after having the vehicl Communication from service rep was very poor and I had to constantly ask for updates. Too expensive. Didn’t solve the problem after having the vehicle for weeks. 3rd party recommended by dealer and that was used for PCM rebuild in CA was a disaster and never fixed the PCM, horrible comms and maybe in the end never even rebuilt it after having it for weeks. When the rebuilt PCM came back, the codes never changed. I got vehicle back, check engine light and MAF sensor code still there and yet I was charged $2k for other stuff. Afterward I went to another garage who got a PCM from ebay, installed it and fixed the check engine light in a week! Dealer parts dept did not exhibit sense of urgency with the 3rd party PCM rebuilder, when they told my service rep to stop calling them and maybe they could get some work done. Someone needed to dog the rebuilder who would put my service rep on hold for 45 minutes! The diesel mechanic, who recommended the PCM rebuilder who failed to deliver, was reassigned at some point which I found out later. Dealer did not charge me for the PCM nightmare (they were going to the 3rd party to get their money back supposedly but I never heard back) but did charge me for the MAF which was ok except wo fixing the PCM this can cause more failures. My biggest frustration has always been the lack of communication from the service rep. She is a professional, Personable and competent person and I suspect her workload is too high to provide the customer experience I expect which is to be updated on my repairs and called back. At one point there was a mixup and the rebuilder said my PCM was sent back yet the parts dept couldn’t find it. This caused me quite a panic knowing my vehicle was bricked wo my original PCM. Turns out the rebuilder mixed up the order yet continued to not report the status to the dealer. I thought going to the dealer with a vintage Jeep was the best solution because they had the tools, but turns out a regular garage fixed everything the dealer didn’t and did it faster and cheaper. And when they done, so was the diesel smell I complained about to the dealer. So after over $2k, the main issues I came into the dealer with (check engine light and exhaust gas diesel fumes) were not fixed until I took it somewhere else. I don’t doubt the other repairs were warranted but my main issues were not fixed after 6 weeks! Next time it takes that long for a vintage PCM try DriveTech on ebay and if it doesn’t work you can send it back! The only reason you got any stars at all is because I like Eliza and trust her sincerity but she is working in an environment with systemic failures at the dealer. Give the reps a better system and tools! More

by mbullock0 Verified Customer Verified Customer

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Why are you sending me this review this is so dumb thank you bye now you bye now More

by janedoe0340 Verified Customer Verified Customer

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I dropped off my vehicle at my appointment time of 7am, when they opened. The woman I was dealing with in the morning told me she wouldn’t be the one handling my case, but I should hear something back by n when they opened. The woman I was dealing with in the morning told me she wouldn’t be the one handling my case, but I should hear something back by noon. I did not. I waited until 1:30 to call and I had to leave a message. I then waited until 2:30 and called my contact directly and was sent to voicemail. I then called back at 3 and spoke with the directing secretary who said she wouldn’t email the one over my case. I also emailed. I finally received a text message at 4:30 with an answer and a potential large bill. The issues with my vehicle aren’t the problem, it’s the lack of attention to detail the one over my case had. I chose to take my jeep to a dealer in a different city because of this, and I live 10 minutes from Seattle Jeep. Communication is very important to me and Seattle Jeep doesn’t seem like it’s an issue to them at all. More

by CHASE.DRYDEN Verified Customer Verified Customer

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