Eliza S. | Page 3

Serviced my jeep Gladiator in a timely manner and checked off all my concerns.Would recommend them for your service on preferred vehicles. off all my concerns.Would recommend them for your service on preferred vehicles. More

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Eliza went above and beyond for me. She’s a great service advisor. Very communicative, helpful, thorough and friendly. She’s a great service advisor. Very communicative, helpful, thorough and friendly. More

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My old dodge pickup truck needed a new transmission and rear axle. Tough job, but the team gets an A+. Drives like new. Eliza was an awesome leader and got the job done with excellent results and communi rear axle. Tough job, but the team gets an A+. Drives like new. Eliza was an awesome leader and got the job done with excellent results and communication. More

by sorensenlyle Verified Customer Verified Customer

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The service department is always friendly. The service was quick and efficient. I would recommend them. The service was quick and efficient. I would recommend them. More

by annieerika Verified Customer Verified Customer

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It’s been confusing the past few times asking for service. Mainly around my fires. Everytime I’m being told that balance, rotation, and alignment isn’t something that can be done because i have custo service. Mainly around my fires. Everytime I’m being told that balance, rotation, and alignment isn’t something that can be done because i have custom tires. However this last time i was told that it can be done. It would be ideal to get everything done at once. The only issue i had with this last visit was the cost for a simple tire alignment. $300 dollars is almost 3x the cost of when i have gotten it done anywhere else More

by kevinhippert Verified Customer Verified Customer

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Elysa was really helpful providing information during the inspection and at the time to pick up. inspection and at the time to pick up. More

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Poor communication between desk contact and service technician. I brought in my 2022 Promaster because of intermittent problems with the drivers side rear turn signal. After paying $300 to 'inspect' I technician. I brought in my 2022 Promaster because of intermittent problems with the drivers side rear turn signal. After paying $300 to 'inspect' I was told they would need more time requiring an additional cost of $300-400. Turn signal repair for $600+ is exorbitant. I still have a faulty light. More

by laylew Verified Customer Verified Customer

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Everyone was wonderful to work with and probably the best experience purchasing a new car. First service visit had communication issues, this past visit was excellent - everything as expected. Terry is excel experience purchasing a new car. First service visit had communication issues, this past visit was excellent - everything as expected. Terry is excellent to work with - highly recommend. Thank you for your excellent service. More

by shermor4@comcast.net Verified Customer Verified Customer

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Terrible communication. They ignore emails and text messages. I had to call them eight times to get an answer from someone who worked on my car. And the repair took over a w They ignore emails and text messages. I had to call them eight times to get an answer from someone who worked on my car. And the repair took over a week for a 12V battery issue. More

by jordan@roher.me Verified Customer Verified Customer

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If you can do without your vehicle for a month, enjoy spotty and often nonexistent communication and relish getting the runaround, then Seattle Jeep's service department is just the place for you! I brou spotty and often nonexistent communication and relish getting the runaround, then Seattle Jeep's service department is just the place for you! I brought my 2013 Wrangler in for warranty repairs on a two-year-old engine on July 14 and didn't get it back until August 22. During that time I received occasional assurances from service adviser Eliza Soderberg that service techs were "about to" get started on my Jeep only to go a week or two between additional communication. My texts were ignored, emails unanswered and phone calls to the dealership were simply an exercise in frustration (I have memorized their on-hold music). I finally reached out to other regional Jeep dealers and they were at a loss to explain why it was taking so long for a relatively routine repair. One dealer suggested I get Jeep's customer care people involved and once I did my Jeep was ready the next day. Never again, Seattle Jeep. More

by JRDLEON Verified Customer Verified Customer

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