Elizabeth L.
Elizabeth L. at Vision Chrysler Dodge Jeep Ram
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Elizabeth L.

Service Administrator

Vision Chrysler Dodge Jeep Ram

920 Panorama Trl S
Rochester, NY 14625

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4.2
79 Reviews
4.2

79 Reviews

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79 Reviews of Elizabeth L.

May 10, 2024

Dealership Rating
Employee Rating

Called and left messages to schedule service, finally called back 2 days later to schedule 2.5 weeks later. When I arrived they had no record of my appointment. Then they found nothing wrong (they clai More

by GLENN.WALLACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan P., Jim D.

May 10, 2024

Vision Chrysler Dodge Jeep Ram responded

Glenn. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

May 09, 2024

Dealership Rating
Employee Rating

This company doesn’t care about their employees or customers! Terrible terrible dealership, stay away!!! More

by Visionsucks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 09, 2024

Vision Chrysler Dodge Jeep Ram responded

"Visionsucks" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 01, 2024

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Employee Rating

I had a great experience getting my oil changed. Thank you so much to all that helped! More

by kimberly003
Service Price Transparency
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Recommend Dealer
Yes
May 02, 2024

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 24, 2024

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Employee Rating

I always have good service on my car. Nice area to wait. Everything was done in a timely manor. More

by katebarrett748
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan P., Jim D.

Apr 24, 2024

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 24, 2024

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Employee Rating

Disappointed in the service. Schedule service and typically my vehicle was not looked at on that day. Sometimes multiple days (with no follow-up) until the vehicle is done. No More

by russelllehman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan P.

Apr 24, 2024

Vision Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention, Russell. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

April 24, 2024

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Employee Rating

My wife was very happy for the oil change and tire rotation was done so quickly.thank you for your service Randy More

by FRANCIA0
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan P.

Apr 24, 2024

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 21, 2024

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Employee Rating

These guys are great. I never wait long and the service is always great. Nice job More

by robturano4149@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Vision Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 14, 2024

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Employee Rating

Always a wonderful experience at the Vision Dodge Service Department. Been bring my vehicles here for. 24 years. Service Staff is exceptional and always professional. More

by maiacarp
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 13, 2024

Dealership Rating
Employee Rating

Great shop and very friendly, have been going there for years and they are very trustworthy More

by Jtalbot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan P., Jim D.

Apr 16, 2024

Vision Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 21, 2024

Dealership Rating
Employee Rating

They seem to loss our 2021 Jeep renegade at service. They have had two weeks and I’m done with this dealership. They never called about anything wrong. On last review they said I wasn’t a customer but m More

by Jrprochbass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan G., Dan P., Jim D.

Mar 21, 2024

Vision Chrysler Dodge Jeep Ram responded

Hello Kim. To clarify for you, service has been diagnosing your vehicle while you have been in our loaner vehicle at no charge for the last little while. We do know where your vehicle is, and asked that you return our loaner vehicle so we can put you in another loaner vehicle at no charge. If you would like to return your vehicle, we would be happy to look at trade in value and another option for you. Thank you. Ashley Pierce, GSM Vision Chrysler Dodge Jeep Ram

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