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Elsie Martinez
Elsie Martinez | Page 10
Service Advisor
Tropical Ford
9900 South Orange Blossom Trail
Orlando, FL 32837
166 Reviews
I have been with the company for almost 11 years. I truly enjoy working with the company, I consider it as my second home. I consider myself an honest, kind, hard working, down to earth person. When receiving a survey or a review I take them to heart because it is very important to me to try to assist all my clients fairly and truthfully. I always try to keep a positive attitude & smile and, hopefully, try not to get discouraged with negative feedback. I try my very BEST at everything BUT just keep in mind that some things are out of my control.
Read moreDealership Experience
19 yrs, 3 mos
Industry Experience
24 yrs, 7 mos
Languages Spoken
Spanish
166 Reviews of Elsie Martinez
June 25, 2019
Exhaust System Repair Ford E450 cutaway (Class C Motorhome) Elsie, the service advisor was friendly, understanding and ensured the repairs were maid on a timely basis. She kept me up to date on repair status an Elsie, the service advisor was friendly, understanding and ensured the repairs were maid on a timely basis. She kept me up to date on repair status and answered questions as necessary. The dealership is very pricey, however well worth it. Tropical Ford has serviced all of our vehicles (4) and I can't think of any complaints other than routine oil changes taking more than 2hrs. More
by stephen.gatlin
Verified Customer
June 08, 2019
Tropical Ford Great service and great people here at Tropical Ford. They take the time to understand your concern and do everything they can to make your experience Great service and great people here at Tropical Ford. They take the time to understand your concern and do everything they can to make your experience with them as good as possible. More
by EMMANUELCARCHI
June 08, 2019
Drive shaft replacement First appointment was very long before diagnosis was found. Second appointment was on schedule. Service rep was very friendly and helpful. Mechani First appointment was very long before diagnosis was found. Second appointment was on schedule. Service rep was very friendly and helpful. Mechanic Justin diagnosed problem correctly and very friendly. More
by dpausch
Other Employees Tagged: Mechanic Justin
May 23, 2019
Most outstanding service Very friendly and courteous personnel. They addressed all my need in the most cordial way. Thanks to Jonathan Gonzalez for walking me through to my ne Very friendly and courteous personnel. They addressed all my need in the most cordial way. Thanks to Jonathan Gonzalez for walking me through to my new dream car, getting the numbers and making it happen! I couldn’t be more happier! More
by PJO04
Other Employees Tagged: Jack Grace , Angie ., Jonathan Gonzalez, Jonathan Mella
May 22, 2019
repairs done faster than expected Quick reliable repairs...Elsie Martinez is AWESOME...have dealt with her in the past.....excellent SERVICE advisor! Diagnosed quickly...parts ordered Quick reliable repairs...Elsie Martinez is AWESOME...have dealt with her in the past.....excellent SERVICE advisor! Diagnosed quickly...parts ordered and Elsie kept us updated throughout the entire process..trusted mechanics and guaranteed work on repairs! More
by GREGORYGERES
May 16, 2019
Service center was the best I've ever dealt with Very friendly and professional staff didnt try to gouge us.Shuttle service was a big plus definitely having them take care of my truck in the future.T Very friendly and professional staff didnt try to gouge us.Shuttle service was a big plus definitely having them take care of my truck in the future.The service manager rocks very knowledgable and accommodating. More
by Budd
Other Employees Tagged: Hector Mendez, Bryan Langenderfer , Russell Brooks, Hernan Fontana, Juan Santiago, Carlos Sheppard, Gaylon Stewart, Dominic Wolfer
May 01, 2019
Routine maintenance Elsie is a top-notch service advisor! She’s very thorough attentive and is willing to go the extra mile for her customers. I have been to a lot of d Elsie is a top-notch service advisor! She’s very thorough attentive and is willing to go the extra mile for her customers. I have been to a lot of dealers of the course of my life and by far Elsie it the best!! Thank you for all you do! More
by WILKINS.CHAD
April 30, 2019
Superb service on our work vehicle! I was very impressed by the entire staff, from service coordinator to the final point at the cashier desk. All employees were polite, outgoing, and pr I was very impressed by the entire staff, from service coordinator to the final point at the cashier desk. All employees were polite, outgoing, and professional. The time it took to pick up my vehicle after checking in was minimal. It is nice to see that there are still companies that out service above profit before the bottom line. Kudos to all staff and management! Form a very satisfied customer! More
by JEFF.EGAN
April 24, 2019
Fast, Efficent Service with a Smile Realizing I was due for an oil change, and in the area close to Tropical Ford, I stopped in and was greeted with a smile by Elsie. Due to not having a Realizing I was due for an oil change, and in the area close to Tropical Ford, I stopped in and was greeted with a smile by Elsie. Due to not having an appointment I expected that it may take some time and was more than willing to wait if necessary, as I had the day free. Elsie ensured me that she would get my vehicle in and have it serviced as quickly as possible and within a few minutes it was off the service drive and in a service bay. In less than 45 minutes I was back on the road with my vehicle serviced and in great condition, thanks to Elsie and the service department! More
by DWIGHTP980
April 23, 2019
Rude Employees We have a company vehicle. It needed an oil change and tire rotation. We also asked the service department to check any other recommended services. Th We have a company vehicle. It needed an oil change and tire rotation. We also asked the service department to check any other recommended services. The response when asking if any other service was needed was, "what do you mean?"... We aren't the car experts, you are. I called multiple times letting the service department know that we had a van coming in and when our driver got there to drop off the vehicle the muscular guy had no idea what was going on. I will say your department is fast and convenient but the overall attitude of everyone in the quick lane building has convinced me that Ford doesn't care about their vehicles and/or their customers. More
by mikec
Other Employees Tagged: Hector Mendez, Bryan Langenderfer , Russell Brooks, Hernan Fontana, Juan Santiago, Carlos Sheppard, Gaylon Stewart, Dominic Wolfer
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