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Elsie Martinez
Elsie Martinez | Page 9
Service Advisor
Tropical Ford
9900 South Orange Blossom Trail
Orlando, FL 32837
167 Reviews
I have been with the company for almost 11 years. I truly enjoy working with the company, I consider it as my second home. I consider myself an honest, kind, hard working, down to earth person. When receiving a survey or a review I take them to heart because it is very important to me to try to assist all my clients fairly and truthfully. I always try to keep a positive attitude & smile and, hopefully, try not to get discouraged with negative feedback. I try my very BEST at everything BUT just keep in mind that some things are out of my control.
Read moreDealership Experience
18 yrs, 10 mos
Industry Experience
24 yrs, 2 mos
Languages Spoken
Spanish
167 Reviews of Elsie Martinez
August 11, 2019
Explorer warranty & service Appreciated Elsie working with me to get this warranty work done. Also needed some other service work done. It was challenging to communicate because Appreciated Elsie working with me to get this warranty work done. Also needed some other service work done. It was challenging to communicate because I was out of town. Elsie was able to text the information and work through it. Thank you More
by EDPETROS62
Verified Customer
August 09, 2019
Elsie was amazing. Brought my car in for a few concerns, my old service tech had left and due to previous issues I was referred to Elsie. She was attentive and returne Brought my car in for a few concerns, my old service tech had left and due to previous issues I was referred to Elsie. She was attentive and returned my calls quickly, the work did take longer then expected but again she contacted to let me know. More
by WARREN.COYLE
Other Employees Tagged: Gaylon Stewart
August 05, 2019
Recall ECM Update As long as Elsie/Service Manager is there, I will continue to use Tropical Ford for my services, etc. Elsie always stays on top of the issues and m As long as Elsie/Service Manager is there, I will continue to use Tropical Ford for my services, etc. Elsie always stays on top of the issues and makes certain everything is done per Fords best practices. Elsie, great job as usual. Keep up the great work! Rick Davidson More
by RLAJ2627
Other Employees Tagged: Whomever the service technician/engineer was that perform this work. Please thank them for me.
August 02, 2019
Elsie, my service advisor is the BEST!!!! Elsie is an outstanding employee. She is honest and fair in her dealings with me always! I do have an issue which is disturbing me. One of the mai Elsie is an outstanding employee. She is honest and fair in her dealings with me always! I do have an issue which is disturbing me. One of the main reasons I scheduled this repair visit was to repair/replace the lid of the glove box on the top of the dashboard. When the tech looked at it he quoted the charge as $500.00 to repair. My Milan runs well so I want to keep it but to put $500.into that kind of repair is not cost effective or a reasonable charge. I would like it fixed certainly not for $500. Also the website said I would get a $10.00 credit for using it. I did not get that, Lastly, I asked the cashier to apply my reward points to the invoice. She said I had to move them from your old plan to a newone to transfer them using a pin. No where do I see those instructions on your site. Would like to know where that info is and why this kind of change was made without we clients being advised, More
by COPACITY
July 25, 2019
Great Service I have delt with Elsie Martinez in the service department before and she continues to do an outstanding job for the customer. She makes sure to keep y I have delt with Elsie Martinez in the service department before and she continues to do an outstanding job for the customer. She makes sure to keep you updated on how the work is progressing and making sure you are comfortable and not in need of anything. When the work was finished she brought my vehicle around to the front and had all my paperwork finished and ready to go. I can’t say enough about Elsie and the service department at Tropical Ford. More
by Ken Z
July 16, 2019
Service on 550 truck Serviced at Tropical many times, Elsie is the best, this time she left for vacation and I could not find out what was happening. Drove by on Saturday Serviced at Tropical many times, Elsie is the best, this time she left for vacation and I could not find out what was happening. Drove by on Saturday 7/6/2019 to find the truck parked in the lot unlocked. Service Manager called me and was very helpful get work done. Came to pick up on the 13th brought a company check for 3,018. was told Tropical would not accept showed the teller that the account had 31,000. available. offered to get cashiers check if Tropical would cover the fee from bank. Ended up using credit card More
by chasaylor
July 03, 2019
My last visit for service at Tropical Ford. We have been long time customers at Tropical Ford and have purchased a number of new vehicles at this dealership. The Service Department is top notch We have been long time customers at Tropical Ford and have purchased a number of new vehicles at this dealership. The Service Department is top notch and second to none. The Service Rep that we always prefer is Elsie Martinez. She is so friendly and knowledgeable. When dealing with Elsie, we have no doubt that any concerns or repairs will be handled promptly and correct. Kudos to Elsie and the entire Service Department. T/Y More
by ATOR796495
Other Employees Tagged: Hector Mendez , Carlos Sheppard
July 03, 2019
Tropical Ford I have always had a great experience at Tropical Ford. I bring my vehicle here for all my maintenances and Services great techs and great customer se I have always had a great experience at Tropical Ford. I bring my vehicle here for all my maintenances and Services great techs and great customer service. More
by EMMANUELCARCHI
June 30, 2019
Restraint/Airbag System Failure The amber airbag indicator on the vehicles dashboard would illuminate after driving a few feet. The Service Manager, Elsie Martinez, quickly had the The amber airbag indicator on the vehicles dashboard would illuminate after driving a few feet. The Service Manager, Elsie Martinez, quickly had the vehicle diagnosis made & explained that the problem was a failed 'watch spring' located in the steering wheel assy. She indicated that a replacement part wasn't currently available but a 'loaner vehicle' would be provided & the required part would be 'over-nighted'. Sure enough, the next morning Elsie contacted me & said my car was ready. She was a walking/talking example of what excellent customer service looks like! More
by johnkemp1
June 30, 2019
Needs A/C work A/C in car wasn’t blowing cold air. Took car in for that (and tune up while it was there). Elsie explained to me over phone what they found (very slo A/C in car wasn’t blowing cold air. Took car in for that (and tune up while it was there). Elsie explained to me over phone what they found (very slow leak) and how they planned to proceed with my OK. Evacuated system and recharged including a tracing dye. Air now blowing cold and just waiting for enough dye to leak out to be able to trace and complete repair. More
by ArtieK
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