Elsie Martinez
Elsie Martinez at Tropical Ford

Elsie Martinez | Page 8

Service Advisor

Tropical Ford

9900 South Orange Blossom Trail
Orlando, FL 32837

Contact Me
not yet
rated
167 Reviews

I have been with the company for almost 11 years. I truly enjoy working with the company, I consider it as my second home. I consider myself an honest, kind, hard working, down to earth person. When receiving a survey or a review I take them to heart because it is very important to me to try to assist all my clients fairly and truthfully. I always try to keep a positive attitude & smile and, hopefully, try not to get discouraged with negative feedback. I try my very BEST at everything BUT just keep in mind that some things are out of my control.

Dealership Experience

18 yrs, 10 mos

Industry Experience

24 yrs, 2 mos

Languages Spoken

Spanish Spanish

not yet
rated

167 Reviews

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167 Reviews of Elsie Martinez

September 23, 2019

Dealership Rating
Employee Rating

Excellent service! Brought our 2016 Explorer in for a rear-end mechanical recall and warranty service for hood paint bubbles. Both jobs were completed with excellent att More

by larrymkennedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Franklin

Sep 24, 2019

Tropical Ford responded

Thank you for the wonderful, 5-star review, Larry! We are thrilled to know that our staff could provide such a great visit for you. If there is any more service we are able to do for you in the future, please let us know. Thank you!

September 14, 2019

Dealership Rating
Employee Rating

Superior Service Dealership service department has a great, honest staff. Always prompt, no unnecessary work is suggested. Quality workmanship, and vehicle is deliver More

by BILLWHITTAKER2323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2019

Tropical Ford responded

Thank you so much for he stunning review feedback, we really appreciate our input! Drive safe out there, we look forward to seeing you in the future.

September 10, 2019

Dealership Rating
Employee Rating

Service on my Mustang Tropical Ford service department is the Best!!! Elsie is outstanding and the techs are awesome. Great service, attention to detail and prompt respons More

by sathergang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Priscilla

Sep 12, 2019

Tropical Ford responded

Thanks for the wonderful feedback and the awesome 5-star review! We’re thrilled to hear that you had such a knock-out experience with our parts and service department. Elsie is a great asset to our team and was more than happy to help! We truly appreciate your business and your continued loyalty. Let us know when you’re ready for your next service!

September 08, 2019

Dealership Rating

Awesome as usual i always have a great service from this dealer and would recommend Tropical Ford to anyone that needs service. they are always helpful and friendly. More

by LRS24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 10, 2019

Tropical Ford responded

Thank you for the recommendation! We appreciate you coming in and look forward to working with you again on any future maintenance needs.

September 06, 2019

Dealership Rating

Battery excellent service in a very reasonable amount of time. The Customer service rep was very friendly and professional . This made our visit a very pl More

by SHEILAS900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hector Mendez, Bryan Langenderfer , Russell Brooks, Hernan Fontana, Juan Santiago, Carlos Sheppard, Gaylon Stewart

Sep 10, 2019

Tropical Ford responded

Thank you for the positive feedback, Sheila! We're glad to hear your experience with us was a pleasant one. We look forward to working with you again with any future maintenance needs on your vehicle.

August 30, 2019

Dealership Rating
Employee Rating

Quick and efficient! Very quick and informative! Was told in detail aspects of services I will need so and in the near future. Services available to me as a Ford customer! More

by WILSONMITCHELL933
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Santiago

Sep 04, 2019

Tropical Ford responded

Thank you for your review! We appreciate your business and we look forward to seeing you again during your next service visit.

August 22, 2019

Dealership Rating
Employee Rating

excellent, professional, reliable service we experienced a minor annoying windshield wiper incident..called and made an appointment foe examination....immediately we were welcomed by Elsie an More

by GREGORYGERES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 23, 2019

Tropical Ford responded

We appreciate you trusting your car with us to get the best quality service! We strive to make every visit to our service department as quick and efficient as possible so we're delighted to hear that you were provided with an exceptional experience by Elsie! If there is anything else you may need, please let us know.

August 15, 2019

Dealership Rating
Employee Rating

Awesome Elsie was awesome and took great care of us. We thank her and your staff for a job well done. Thank You Frank and Paula Coniglio More

by FRANKIECONIGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 16, 2019

Tropical Ford responded

You're welcome, Frank, we're glad Elsie and the team could help you and Paula. If you need our help again in the future, we'd love to have you back!

August 12, 2019

Dealership Rating
Employee Rating

Great Service Tropical Ford is a extremely professional environment and the staff is full of highly trained professionals. Would recommend doing all your maintenanc More

by EMMANUELCARCHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 14, 2019

Tropical Ford responded

Thanks for all of your kind words! It was a pleasure working with you and we'll be looking forward to your next visit!

August 12, 2019

Dealership Rating
Employee Rating

Amazing They have the best team. Jose Gutierrez, Corey Ferrer and Elsie in service wow . I’m very happy with the service and the way they work with clients. More

by paolita23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Gutierrez , Corey Ferrer

Aug 14, 2019

Tropical Ford responded

Thank you for your great review! Jose, Corey, Elsie, and the rest of the team will be happy to hear your praise. We'll be working hard to continue providing excellent work!

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