"Canadian Snowbird Buying Car via Internet"
- Heather Zordel
I never thought I'd buy a car via the internet, but I did through the professionalism and patience of Toyota Fleet Manager Elvis Johnson. My mother is a "Snowbird" from Saskatchewan Canada who has a place in Arizona. She needed a new car in Sun City, Arizona for when she arrived in November 2019. She has a Lexus in Canada. We test-drove Toyota's in Canada and decided on a Camry, but the dealership there could not help us further. We had to contact the local Arizona dealership directly. That's when we met Elvis Johnson via an internet search, Toyota online chat and then email, tri-party, cross-continent with me connecting via Toronto Ontario. We found the right car via internet and Elvis' suggestion, being a 2019 model Camry on sale. We agreed on color and package; Elvis reserved it for her arrival with no downpayment, emailed the contract for approval, and then couriered the contract for my mother to sign, scan and email back. We organized insurance by email and phone and wired money to her bank. She landed in Phoenix and the next day went to the bank to pick up bank draft, then the insurance company to sign insurance contract effective immediately, and then to the dealership to check the car and complete the deal, with the license even in place .....and then Elvis arranged to have the new car driven through rush hour back to her condo and parked in the garage for her. If that's not "above and beyond" service, I don't know what would be. And he's already confirmed that whatever she needs, we can just let him know.
"Normally buying a car is a very long process, but Elvis..."
Normally buying a car is a very long process, but Elvis had the car I wanted was in front when I got there ready to test drive. Elvis made the process very easy and I was driving off the lot with my brand new car pretty quickly!
"Love my new 4 runner and happy with the price I paid. I..."
Love my new 4 runner and happy with the price I paid. I liked everyone I dealt with. However the process took forever. The sales people are slow and they still use some of the lines like “I’ll probably get fired for giving you this price”. Please stop the BS and just be straightforward- no one wants to play games. It’s gotten way better than it used to be, but it still not there.
"The very best in class! Excellent service!! I would..."
- Terri E
The very best in class! Excellent service!! I would highly recommend these gentlemen!! Knowledgeable, kind, efficient! They answered all my questions and made sure I understood the details, my kind of people!!
Responsive team. Addressed our concerns. Were able to work through the process quickly which seems rare for the car buying process. Happy with the experience.
"Excellent vehicle purchasing experience"
We contacted COSTCO Auto Buying for a Toyota dealer contact. Mr. Wayne and Mr. Johnson started and kept the purchase ball rolling smoothly. This is our third vehicle purchase with Larry Miller Toyota on Bell Road. From service to vehicle purchases we are extremely pleased to have a professional organization like LHM Toyota in our neighborhood.
"Over the top"
I will always recommend Larry Miller Toyota they took the time to inform me and keep me up to date dureing the whole process of buying my new 4runner I’m a customer for life my sales man Elvis went above and beyond for me and he is a definite asset to your dealership no pressure or filling me full of nonsense and René was awesome he took the time to awnser my questions and explain everything and what works best for me
Other Employees Tagged:
- Unique Electrical
Great experience with getting a deal done. Worked with GM Jay and his team to get a deal done. At the end of it all Jay stepped up to the plate to make things happen. Would recommend by be involved to finalize the deal. Would also recommend trying the have Rene in finance department, great attitude on things.
Good team effort there.
Other Employees Tagged:
Jay Carley , Adam in Fleet for delivery
"Excellent Customer Service"
Great dealership to work with! Both Jay, the GM, and John Wayne, internet sales, went out of their way to help get the deal done. Thank you!
"Consistently the best Toyota dealership and sales team"
I have purchased three vehicles from Elvis Johnson, and one from John Wayne. The experience is straight forward, expedient, consistent, and stress-free. Is it far from our home? Yes, it is. Is it worth the drive? ABSOLUTELY. I have sent more friends, family, and staff to Elvis than I have digits. Every one of them came back to me with "That was a really different car dealership, thank you."
If you get the chance (sometimes you can't choose,) ask for Mariano Morante to complete your paperwork and tags. A real gentleman, very easy to communicate with, pragmatic and acts as a trusted advisor.
Other Employees Tagged: