Elvyn Andreu | Page 2

Purchased the car here, which is why we brought it back when A/C began to malfunction. Called to make appt for diagnostics and was told that those have to be made a day ahead, so we made an appt for next d when A/C began to malfunction. Called to make appt for diagnostics and was told that those have to be made a day ahead, so we made an appt for next day at 8:30 AM. Dropped off for 8:30 AM appointment and had no communication by 1:30 PM, so we called to find out what was going on. No one had looked at the car, and we were told then that it could be 24-48 hours before diagnostics were completed. We had had enough and came to pick up the car. When we arrived a few minutes later, they had put it on the rack, presumably spurred by our call to get something started. Communication failure on multiple levels. Please be straight about things. If you do not intend to look at a car for 24-48 hours, don't offer an appointment. We went to the dealer, expecting to pay more but expecting to get better communication and customer service in return for the higher cost. Sadly, we won't be back. More

by caadin Verified Customer Verified Customer

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Good friendly professional service. Short waiting time Allstaff members are qualified and truly care for clients Short waiting time Allstaff members are qualified and truly care for clients More

by JDH1013 Verified Customer Verified Customer

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Customer service excellent thank you for doing the updated stuff on my vehicle but since y'all did my vehicle my engine light is on it never been on before I don't know what's going on it's not riding updated stuff on my vehicle but since y'all did my vehicle my engine light is on it never been on before I don't know what's going on it's not riding the same but thank you very much. More

by onlynolequeen Verified Customer Verified Customer

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I got in on time and the wait was close to the estimate. All went well! All went well! More

by mich5796 Verified Customer Verified Customer

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Cabin air filter - replace with customer approval when checked. Don’t wait until service is complete & then take another 25 min to do it. 2 hours for service is too long. checked. Don’t wait until service is complete & then take another 25 min to do it. 2 hours for service is too long. More

by pjarrett Verified Customer Verified Customer

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Everyone was extremely helpful and kind. This was my first ever vehicle purchase, from buying the car to my first service, everyone was excellent!! This was my first ever vehicle purchase, from buying the car to my first service, everyone was excellent!! More

by trinitymachelc Verified Customer Verified Customer

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They knocked out needed service and were able to take care of 3 recalls. Love the video showing car during servicing detailing what potential concerns the vehicle had. care of 3 recalls. Love the video showing car during servicing detailing what potential concerns the vehicle had. More

by Murphyjd_2000 Verified Customer Verified Customer

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Thankful for oil change service an appreciate car wash. Would like also a vacuum which I remember was offered once upon a time. Would like also a vacuum which I remember was offered once upon a time. More

by staceymarie.0904 Verified Customer Verified Customer

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Waited 4 hours for my car to be serviced. On top of that, they didn't place my splash guard on correctly. It came loose the next day and I had to bring my car in again to get that fixed. I ca On top of that, they didn't place my splash guard on correctly. It came loose the next day and I had to bring my car in again to get that fixed. I called to schedule an appointment for that, and they said someone would call me to schedule. No one called me so I had to reach out again. They also could not accommodate me with a loaner vehicle and did not offer anything for my inconvenience. Though the service workers were polite and trying their best, I will not be bringing my car back here for my services. More

by rehanakoilpillai Verified Customer Verified Customer

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Everyone was very friendly and kind in getting my car fixed. Really appreciated the flexibility in getting my headlight fixed within the week. fixed. Really appreciated the flexibility in getting my headlight fixed within the week. More

by OLIVIA.LO0924 Verified Customer Verified Customer

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