Emad Boutros | Page 2

Emad handled my purchase of a new 2021 Outback Onyx after the price was negotiated with the internet sales manager. He was excellent. Emad was very knowledgeable about the car, including its highly functiona the price was negotiated with the internet sales manager. He was excellent. Emad was very knowledgeable about the car, including its highly functional and technical infotainment system. He made sure that is was all explained to me and he answered all my questions. He was very patient and I never felt rushed. He has a very nice manner about him and communicates very clearly. It's very obvious that he takes his job very seriously and is highly motivated to excel. I wouldn't hesitate to buy another Subaru from him. More

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Quality Cars, poor customer service. I purchased my first car: a 2012 subaru outback. It was well priced, in good condition, and received numerous repairs and a fresh set of tires outside I purchased my first car: a 2012 subaru outback. It was well priced, in good condition, and received numerous repairs and a fresh set of tires outside of purchase cost. The whole process took about a week and a half. It was lengthy because the car underwent 3 critical repairs. I did a second test drive after the repairs to confirm they were satisfactory. I have little to no credit so my dad was with me as a co-signer. I am happy with the purchase after the fact. I did have a few issues with the customer service. My salesperson would often call me while I was working (I have no issue with this) and I could not pick up. Though when I try to call back, he would not answer and his voicemail box would be full. Afterwards, I would NOT receive a call back. Instead, he would text me (sometimes without introduction) and I found that somewhat unprofessional. Additionally, I felt I was never treated as the person of importance. Salesperson was rarely at his desk upon our arrival, or during test drives would be talking to another client upon return and could not hold a conversation about the car beyond very brief. When I scheduled an appointment for finance, we were told to show up earlier. We did. Yet we waited 2 hours (No apologies, no explanations) before being able to talk to finance. During the meeting with finance, we were rushed. Finance purposefully tapped fingers on desk loudly as my dad and I read through the papers. He also spent 10-15 minutes pushing us to purchase a warranty that would cover repairs (all that which might be needed were literally done at the dealership a FEW DAYS prior). He also LOUDLY called having to redo our bank loan app a b*xxx because my father owns a small business and inputted the wrong information by mistake. Finance spoke to my dad in a lecturing tone when addressing it. Additionally, finance DID NOT PROVIDE non-warranty monthly payment information until we asked. He also lied about the amount. He said ~10 dollars higher than the actual amount when we signed the forms. In a finance meeting for a car, being $10 off is a huge deal and is unacceptable. The exact amount is what is expected to be shared. Upon payment, our cards were not accepted due to a limit imposed by the bank, so we had to bring a check. We brought a certified bank check at first. Finance said he could not accept it but the purchase agreement says otherwise. Lastly, we talked with sales about coordinating when to pick up the car. He told us to call insurance (even though he collected the information). This is something my dad has never been told before (and he's bought more than half a dozen cars). After calling insurance, they told us to have sales call themeselves. Sales then called us again because they could not figure out how to reach the insurance company. It is not the client's job to tell sales to leave a message if somebody doesn't pick up. Numerous times throughout this process, I almost demanded my deposit back and took my business elsewhere. If not for the quality, pricing, and my need for a car right now, I would have gotten right up and left with no regret. More

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