Emily Armstrong | Page 5

Originally came to Ed for a problem with my truck going dead and no one else in town could fix it. They found it was a loose bolt on my trans. Been going back for maintenance ever since. dead and no one else in town could fix it. They found it was a loose bolt on my trans. Been going back for maintenance ever since. More

by DTSCHROEDER1 Verified Customer Verified Customer

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Terrible communication, would say they'd call with updates and wouldn't. Wouldn't return voicemails. Didn't tell us that they didnt know what was wrong with our car for sure before we agreed to the in updates and wouldn't. Wouldn't return voicemails. Didn't tell us that they didnt know what was wrong with our car for sure before we agreed to the initial service and found out when we picked up that they didnt know the root cause. Placed a new part on our car "for free" but then took it back off before consulting with us if we would pay for it to stay on our car. Had our car 3 separate times and could not determine what was wrong with our car - claims Ford says its "normal operation". Will not go back. More

by CRASH.127 Verified Customer Verified Customer

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Simple oil change and wash. Turned around quickly. Only thing was you didn't have my brand of coffee . Turned around quickly. Only thing was you didn't have my brand of coffee . More

by CWHETZ47 Verified Customer Verified Customer

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Well staffed. Started work, found problems , fixed it. Great job. All work discussed ahead of time. Started work, found problems , fixed it. Great job. All work discussed ahead of time. More

by GREGVEON1 Verified Customer Verified Customer

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I am so disappointed in your service. . I had an 8:30 appt to fix an issue covered under my bumper to bumper! Car was brought in at 8:22,, checked in.was told it would take 2-3 hours and i . I had an 8:30 appt to fix an issue covered under my bumper to bumper! Car was brought in at 8:22,, checked in.was told it would take 2-3 hours and if I needed a ride,,,told them I had arranged one.. called back at 11:35,, so I could pick up car,,,was told they were just starting on it…. The reason was other people that were waiting there for their car came before me…. I told them to not start on my car,,,as your 3 hours was up!!!! I came in and and talked to your service manager.. she apologized but said that other people were waiting and so they came first.. I heard a number of excuses,,, short staffed, busy,, double bookings,,, all NOT MY PROBLEM! I was told that I ever told you guys my expectations. I guess I expected you to do your job,,, I have bought my last 5 new cars from you,,, so I expect honesty, integrity, and kindness.. I also just received a recall letter. Said they contacted me June2024,, and I know I brought my car in and some one checked it and said problem didn’t apply to my car…. So why am I getting another notice????? You guys need to get your act together! I would have gone straight to your General Manager but I have been told he’s not nice!!! So fix your issues!!! More

by twilson53 Verified Customer Verified Customer

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The service ladies were friendly and helpful. I will go back to Ed Morse again. I will go back to Ed Morse again. More

by KAIRBEDA Verified Customer Verified Customer

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I have always been treated very well at Ed Morse. They are prompt and nice with everything they do for me. I will always choose EdMorse and Bill Beedenbender! They are prompt and nice with everything they do for me. I will always choose EdMorse and Bill Beedenbender! More

by 79lynned Verified Customer Verified Customer

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Didn't put my filter in properly have to use my time-return to fix time-return to fix More

by AKHAGENS Verified Customer Verified Customer

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Emily responded well to calls and communication was adequate. My biggest concern was the lack of knowledge when we asked further questions. adequate. My biggest concern was the lack of knowledge when we asked further questions. More

by keljeanwill Verified Customer Verified Customer

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$3,200 for 14 hours of labor is ridiculous. $230 per hour. Doctors don’t make that much. Yo should be ashamed. $230 per hour. Doctors don’t make that much. Yo should be ashamed. More

by MOECOWBOY Verified Customer Verified Customer

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