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Emily Armstrong

Overview Reviews (93)

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Emily Armstrong

Emily Armstrong | Page 4

Service Advisor

Ed Morse Ford

3205 US-61
Muscatine, IA 52761

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4.5

93 Reviews

Overview Reviews (93)

4.5

93 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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93 Reviews of Emily Armstrong

December 06, 2025

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Employee Rating

We own 2 Ford Escapes and maintain them both at Ed Morse. So far, so good. So far, so good. More

by BATCHELORJT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Grace Grems

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November 15, 2025

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I had the tires rotated. Got in quick and was done in good time. Asked about re torque on the lug nuts and they did it with no questions. Got in quick and was done in good time. Asked about re torque on the lug nuts and they did it with no questions. More

by rlbrow

Verified Customer

Recommend Dealer

Yes

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November 13, 2025

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Always a pleasure, appointment set, followed through and kept to price quoted every time! Professional, courteous and warm! Thanks, we count on you! kept to price quoted every time! Professional, courteous and warm! Thanks, we count on you! More

by FASTEDDYWSS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Grace Grems

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November 12, 2025

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Came in for oil change. Done quickly and cleanly. Also washed car and rotated tired Done quickly and cleanly. Also washed car and rotated tired More

by kplatt59

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Grace Grems

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November 07, 2025

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I'm very pleased with how they treat me they are always ready to help when I go there ready to help when I go there More

by willieandmarlene15

Verified Customer

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Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Grace Grems

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October 31, 2025

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Service advisor was great at communicating everything and service was performed in a timely manner. waiting area is nice service was performed in a timely manner. waiting area is nice More

by jlogel23

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Grace Grems , Bill Bedenbender

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Nov 05, 2025 -

Ed Morse Ford responded

Thank you for your kind words! We truly appreciate your feedback about our service advisor and the timely service you received at Ed Morse Ford Muscatine. We’re glad to hear you enjoyed our waiting area as well. We look forward to seeing you again for your next visit! Sincerely, The Ed Morse Ford Lincoln Team

October 31, 2025

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Friendly staff. The work was completed quickly while I waited. I have no complaints. Fifteen word minimum. The work was completed quickly while I waited. I have no complaints. Fifteen word minimum. More

by HWEMERYII

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Logan Irwin

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Nov 05, 2025 -

Ed Morse Ford responded

Thank you for your positive feedback! We’re thrilled to hear that you had a great experience with our friendly staff and that your service was completed quickly. At Ed Morse Ford Muscatine, we strive to provide efficient and high-quality service for all our customers. We appreciate your review and look forward to seeing you again for your next visit! Sincerely, The Ed Morse Ford Lincoln Team

October 26, 2025

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Employee Rating

Everything was great! An honest car dealership. The sales and sales manager excelled beyond other dealers. An honest car dealership. The sales and sales manager excelled beyond other dealers. More

by intvispas

Verified Customer

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Grace Grems

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Nov 05, 2025 -

Ed Morse Ford responded

Thank you for your fantastic review! We’re so pleased to hear that you had a great experience with us at Ed Morse Ford Muscatine. Our team strives to provide honest and exceptional service, and we're glad it stood out to you. We look forward to assisting you again in the future! Sincerely, The Ed Morse Ford Lincoln Team

October 14, 2025

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Employee Rating

Great service friendly sales people - had exactly what I was looking for in a vehicle was looking for in a vehicle More

by aletcher29

Verified Customer

Workmanship

Service Time

Recommend Dealer

Yes

Other Employees Tagged: Grace Grems

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Nov 05, 2025 -

Ed Morse Ford responded

Thank you for your wonderful review! We're thrilled to hear that you received great service and found exactly what you were looking for in a vehicle at Ed Morse Ford Muscatine. Our team takes pride in providing a friendly experience, and we appreciate your kind words. We look forward to seeing you again soon! Sincerely, The Ed Morse Ford Lincoln Team

October 06, 2025

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They do not return phone calls after leaving messages. When you do talk to someone they don't return your phone calls. When you do talk to someone they don't return your phone calls. More

by RMOELLER0

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Nov 05, 2025 -

Ed Morse Ford responded

Thank you for sharing your experience. We understand your frustration regarding communication, and we appreciate your feedback. At Ed Morse Ford Muscatine, we strive for excellent customer service and want to ensure that we address your concerns. Please reach out to us directly so we can assist you further. We look forward to hearing from you. Sincerely, The Ed Morse Ford Lincoln Team